Go Back   Team-BHP > BHP India > The Indian Car Scene


View Poll Results:
0%
Voters: 0. You may not vote on this poll

Closed Thread
 
Thread Tools Search this Thread
Old 15th March 2011, 17:16   #61
Senior - BHPian
 
mdsaab's Avatar
 
Join Date: Jul 2008
Location: Pune
Posts: 1,624
Thanked: 446 Times
Default Re: Time to insist for Over-The-Counter Sale of Spares!

I think Maruti is the only manufacturer i know, where you can purchase MG parts and either diy or at your local garage.

Kudos to them for making their parts easily available.
mdsaab is offline  
Old 15th March 2011, 18:22   #62
BHPian
 
akhilesh51's Avatar
 
Join Date: Jan 2009
Location: Jaipur, RAJ
Posts: 627
Thanked: 320 Times
Default Re: Time to insist for Over-The-Counter Sale of Spares!

Quote:
Originally Posted by mdsaab View Post
I think Maruti is the only manufacturer i know, where you can purchase MG parts and either diy or at your local garage.

Kudos to them for making their parts easily available.
Actually, TATA has more extensive spare parts network for OTC sales. But, Maruti too does the sales off counter.
akhilesh51 is offline  
Old 15th March 2011, 19:47   #63
Distinguished - BHPian
 
supremeBaleno's Avatar
 
Join Date: Dec 2005
Location: Weekdays@Chennai, Weekends@Kerala
Posts: 5,164
Thanked: 1,634 Times
Default Re: Time to insist for Over-The-Counter Sale of Spares!

Does Maruti do OTC sales ? I doubt because recently I wanted to source MGA mud-flaps for our A-Star (since the dealer given free ones were crappy), but ABT-Chennai said they don't sell across the counter. And this is not even spares, but accessory.
supremeBaleno is offline  
Old 31st August 2011, 09:39   #64
Senior - BHPian
 
jeepster's Avatar
 
Join Date: Oct 2008
Location: MH24 aka LATUR
Posts: 1,528
Thanked: 983 Times
Default Re: Time to insist for Over-The-Counter Sale of Spares!

Quote:
Originally Posted by supremeBaleno View Post
Does Maruti do OTC sales ? I doubt because recently I wanted to source MGA mud-flaps for our A-Star (since the dealer given free ones were crappy), but ABT-Chennai said they don't sell across the counter. And this is not even spares, but accessory.

even Maruti has stopped the counter selling.

though there are authorized MGP spared dealers in most of the cities.

but those dealers keep only regular parts, owners of gypsy, SS80 are left with option of MGP replicas aka duplicate or non standard parts.
jeepster is offline  
Old 5th September 2011, 21:06   #65
BHPian
 
anky's Avatar
 
Join Date: Apr 2006
Location: Mumbai
Posts: 395
Thanked: 92 Times
Default Re: Time to insist for Over-The-Counter Sale of Spares!

Sai Service of mumbai lower parel would do over the counter sales of mga and mgp in fact the counter staff is quite helpful and they still do over the counter sales . I have used their service many times . This is the main reason u shuld stick to maruti becuse if an A.S.S. does not have the part u want u can get the original outside and are not stuck and rendered helpless .
anky is offline  
Old 5th May 2013, 21:56   #66
Senior - BHPian
 
greenhorn's Avatar
 
Join Date: Apr 2007
Location: TN-14
Posts: 6,833
Thanked: 1,309 Times
Default Re: Time to insist for Over-The-Counter Sale of Spares!

is there any alternate way to get hold of GM spares ? a friend of mine is looking for an Aveo U VA RHS headlight and bumper in mumbai, and the ASC rates are atrocious
greenhorn is offline  
Old 5th May 2013, 22:15   #67
BHPian
 
Skyline GT-R's Avatar
 
Join Date: Mar 2010
Location: Dubai
Posts: 594
Thanked: 202 Times
Default Re: Time to insist for Over-The-Counter Sale of Spares!

Maruti Suzuki Genuine spares are available over the counter in Trivandrum & Palakkad for sure. These are not attached to Showroom/Service centre but standalone stores.

Last edited by Skyline GT-R : 5th May 2013 at 22:21.
Skyline GT-R is offline  
Old 5th May 2013, 23:03   #68
BHPian
 
bhpindian's Avatar
 
Join Date: Nov 2006
Location: Sangli
Posts: 30
Thanked: 47 Times
Default

Even Hyundai spares are available over the counter.
Just bought a switch for fog lamps.
bhpindian is offline  
Old 6th May 2013, 09:51   #69
ACM
Distinguished - BHPian
 
ACM's Avatar
 
Join Date: Mar 2008
Location: Mumbai
Posts: 4,146
Thanked: 2,436 Times
Default Re: Time to insist for Over-The-Counter Sale of Spares!

Oddly TATA seems to be doing the best in this aspect with Original spares in Original packing available for purchase both at the ASS and at other stores outside. Also they have a lot of generic spares available at other outside stores.

I do think that the manufacturer is reasonably within his rights to insist on servicing at the ASS within the warranty period. Though after that it is the customers decision as right now. The local garage is on many occasions not aware of say just now to open / access a defective part without causing damage to various clips and panels along the way, and every part has a specific way in which it needs to be accessed and only the ASS are trained in that aspect. That said there are many smart mechanics in local garages who have figured out the process for most purposes.
ACM is online now  
Old 6th May 2013, 10:49   #70
BHPian
 
mikem's Avatar
 
Join Date: Mar 2005
Location: Mumbai
Posts: 84
Thanked: 89 Times
Default Re: Time to insist for Over-The-Counter Sale of Spares!

It took me around 40 minutes to get a liter of Power Steering Fluid 2 months ago from H.A.S.S. . They had to open a job card for it , inward the car and so on....

Could someone at Honda India please explain to me how spending 40 minutes of both the customer's time as well as a service adviser's time is a show of Japanese Efficiency?? It's clearly an exemplary show of in-efficiency.

They loose more money by having everybody run around for a small bottle, than the profit on the bottle of P.S. Fluid!!

Full On Babudom
mikem is offline  
Old 6th May 2013, 13:03   #71
Senior - BHPian
 
alpha1's Avatar
 
Join Date: Apr 2007
Location: P00NA
Posts: 1,623
Thanked: 958 Times
Default Re: Time to insist for Over-The-Counter Sale of Spares!

Quote:
Originally Posted by mikem View Post
It took me around 40 minutes to get a liter of Power Steering Fluid 2 months ago from H.A.S.S. . They had to open a job card for it , inward the car and so on....

Could someone at Honda India please explain to me how spending 40 minutes of both the customer's time as well as a service adviser's time is a show of Japanese Efficiency?? It's clearly an exemplary show of in-efficiency.

They loose more money by having everybody run around for a small bottle, than the profit on the bottle of P.S. Fluid!!

Full On Babudom
Is it necessary to buy the power steering fluid from Honda only?
alpha1 is offline  
Old 9th May 2013, 22:12   #72
BHPian
 
arjun18's Avatar
 
Join Date: Feb 2013
Location: Pune
Posts: 42
Thanked: 14 Times
Default Re: Time to insist for Over-The-Counter Sale of Spares!

I'm sure for higher end cars it won't be very feasible to get the parts yourself (if you can find them) and then fix your car. The electronic nannies would lock the ECU or enforce some other security feature. You might even end up with a void warranty. I don't see why companies wouldn't want that. With a void warranty you'll have to pay through your nose the next time.
arjun18 is offline  
Closed Thread


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Hyundai begins Over-The-Counter sale of spare parts, through MOBIS audioholic The Indian Car Scene 66 30th March 2016 11:43
Ford starts over the counter sales of spares in Karnataka, Kerala, Maharashtra and Goa RavenAvi The Indian Car Scene 11 17th October 2015 09:04
Bhatti Motors, Nerul: Refusing to sell Tata spares over the counter anilp Indian Car Dealerships 20 16th June 2015 20:35
Do you insist on genuine spare parts always? rahul_intlad The Indian Car Scene 80 4th December 2014 14:29
Maruti has stopped selling over the counter spares at it's service centres! mtnrajdeep The Indian Car Scene 5 31st May 2007 08:36


All times are GMT +5.5. The time now is 11:54.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks