Hello everyone !
I just had a BIG message composed about my concern when the server went down after clicking on submit !
But nevertheless I shall cut short and explain in brief :
I recently purchased a Wagon R from a reputed dealer in b'lore.
Here are the details :
Date of Delivery (DoD) : 28/Sept ( I had asked for this date as its auspicious being Vijayadashami)
This is also the same date mentioned in car manual, however its written in pen by the dealer.(the significance of this later)
Extended Warranty for 4 years. Warranty expires 4 years from the DoD.
Extended Warrany Expires: 23/Sept 2013 (and not 27/Sept).
Why?
DoD mentioned on Extended Warranty booklet (which comes from Maruti and has the date printed on a slip stuck to a page) is 24 Sept 2009 (and not 28 Sept 2009) even though DoD on the manual says 28/09 (but mentioned in pen)
Explanation 1 given by the dealer : car registration and number plate done before DoD so that the customer doesnt have to leave the showroom on the day of delivery with a temporary reg. sticker slapped on his car( in the interest of customer). Reg. done on 25/09 (26 was a sat and was a holiday because of some festival and 27 was sunday, so RTO closed) so, invoicing had to be done before that, ie 24/09. Maruti, itseems takes the date of invoicing ( DoI) as the DoD and hence the DoD is mentioned as 24/09 on the extended warranty.
Ridiculous explanation/Maruti's Policy 1 : How does the warranty start even before the customer has laid his hands on the car.
When the actual DoD is 28/09, how can the warranty begun on 24/09 itself. Explanation 2 given by the dealer : In Delhi (maybe guys from Delhi can confirm this), DoI and registration done on the DoD itself as the RTO guys go the showroom to get these things done.
Ridiculous Explanation 2: Delhi is not the only place where Maruti sells cars and Maruti is not dumb enough to overlook the fact that in other cities (like in my case) that DoI can happen even before the actual DoD. So just because DoI and DoD is same for Delhi customers, Maruti cant base their policy on DoI for all the cities. As far as I know, any warranty should start from the day the customer gains posession of the commodity (physically). Why should the customer be held responsible for the period during which he doesnt even have the physical possession of the car (in my case from 24/09 to 28/09).
Explanation 3 from the dealer : Normal warrany (2 years) ends on 27th Sept 2011. (I dont recollect why he said this)
Illogical explanation 3 : Then isnt the extended warranty supposed to start from the day my default warranty gets over ? ie from 27th sept 2011 to 27th sept 2013 (total 4 years).
Final comments by the dealer : this is a policy from Maruti. If possible he will talk to the showrooms GM and try to get a warranty for the remaining 4 days (ie from 23/09/2013 to 27/09/2013) which will be exactly similar to the warranty given by Maruti, but obviously it would be valid only in the workshops affiliated to the dealer).
Its been almost a week and no reply from the Dealer.
I had also called up Maruti Regional office in B'lore around 4 days back. The concerned person there didnt have any idea about this discrepancy so he said he would mail this issue to the higher-ups and would get back as soon as he hears from them. I called him again 2 days back asking him about the status and he said he hasnt still heard from them. Now common sense says that if you dont get a reply when you mail, you simply call !
I dont know how Maruti can show such laxity at times like these and make the customer wait.
I would like team-bhp to help me understand if I have been on the right track or there is some fundamental flaw in my understanding with the way things work !
I dont know if the dealer is wrong somwhere or Maruti itself has created this weird policy! (though I would like to believe its the former)
I am tired and frustrated as I have been breaking my head on this issue since the past few weeks. I would like to know your views before I make any further contacts with the dealer/Maruti.
Pls help !