Curious case of club Mahindra It has been a trend in Mumbai, when one enters any mall a guy comes to you with a small chit “ saar, lucky draw coupon”. All you have to do is give your name & mobile no and which car you own.
My case goes back last year first week of march 2008. After giving the required details I received this call from club Mahindra stating that I have won and requested me to collect the winning coupon from their franchise situated at HUB mall at Goregaon. They requested me to come along with my wife. I instantly knew what I was accepting and made very clear that I am not interested in their membership, still they requested me to hear them out and then take a decision.
I said to myself – what the heck just take the winning coupon which is 2 days 3 nights free stay at any of their location and come back.
Went there on 19 -04-08 heard their lecture in which they said that membership fee is 1 – 2 lac( don’t remember now).
I refused to budge from my position, the lady who was continuously urging me to go for their membership and when I kept on refusing she gave me a look as if I am a beggar. I totally ignored her.
At last she gave me a letter in which there was a complimentary certificate and a phone no indicating that I should call at that no. and do my bookings.
Fine all set and done.
After a week I decided to call the no. provided. I was told that they will send me brochures and then I can select any destination of my choice.
Till date I have not received that brochure. I made number of call and they kept saying that they will send me brochure, then they used to transfer my calls to other person who then kept me on hold and then disconnect the line, and if I dialed the no again I used to get a busy tone. After weeks of trying, one day as I dialed their no I was shock to hear that “this number has been disconnected”. Till now I had not lost my cool as I was taking this lightly. First I did not approach them, they were persistent that I attend their so called lecture and when I refused to buy their membership they gave me this treatment.
Instead of pursuing the matter I decided not to boil my blood on these people and forget the matter.
Now the funny thing is that again the same thing happen yesterday when I visited Big bazaar “saar – lucky draw” Instead of losing my cool I gave all my details as I knew that these people will call me.
The very next day I receive their call and I blasted them for treating me like a doormat, the guy simply said that he is from marketing dept and he has nothing to do with other dept. I requested him to convey my compliant to higher up , on which he said he will and will get back to me as soon as possible.
Still awaiting their feed back.
The funnier part is that this guy immediately calls my wife and says that she has won the lucky draw. My wife simply puts the phone aside and goes back to her work. I don’t know how much time the guy was on the phone.
Now my question to you all - has any one received such calls from club Mahindra and then get treated like this. Losing the lucky coupon is not the issue here but the way they treat you is the issue. I can’t imagine myself in a position if ever I get treated like this after taking their membership.
Your views are welcome. |