Hi all a very warm greetings to all the Enthusiast folks.
Today I would like to take this opportunity to pen down my review about my recent service experience at Carsmith Motors, Bangalore for my 2011 Volkswagen Vento Trendline 1.6TDi(Reflex Silver)
Car Smith motors is located at #38/8 Sarjapur Main Road, Opposite to Agara Lake, HSR layout, Jakkasandra, Bangalore-560034.
Ph no:7760704813
email:
info@carsmithmotors.net
website:
www.carsmithmotors.net
Instagram handle:carsmith_motors.
Carsmith Motors is a multi-brand service worsk shop for all automotive needs. A one stop Automotive Destination if better told run by an Enthusiastic and Passionate Automobile Engineer by qualification Mr. Vishwas Reddy who has also got his masters graduation abroad.
I was in touch with Carsmith Motors few days before I walked in for a maintenance service for my car. Mr Mutthu and Mr Kiran were very instrumental in giving me the best possible suggestions about the consumables that I could opt for to be used during the service and gave me an approximate service estimate for the same. With the estimate being a reasonable one, I decided to give it a go and dropped my car for service on 20th August 2020 at 2pm in the afternoon. A lot of protocols were in place during the receipt of the car at the workshop. I was welcomed in a professional manner. The service advisor carried out the different checks on the car as per the protocol at the time of receipt of the car. Then Mr Vishwas the proprietor himself had a check on the car and drove me in the car for a preliminary test drive to identify any technical faults if so in the car. After the completion of the preliminary test drive and based on the observations made , a job card with an acknowledgement was prepared and handed over to me.
After having alloted the car to the service bay and to a technician and upon further investigation I was given an estimate of the work to be carried out for which I was asked to give approval to proceed with the service and repairs. Post my approval work began on my vehicle. A coolant leakage from the radiator was diagnosed and the same was intimated to me by the service advisor and asked for approval to proceed with the repair.
Firstly a 50 point thorough check up was conducted that included vital component checks like the brake pads, rotors, brake drums, suspension systems and their components,level of various fluids in the bonnet, electrical circuits and wirings to name a few. Mr. Vishwas was constantly on guide during the entire service procedure thereby giving me a better insight of what was happening on my car. The staff also were updating me with the videos of various repairs being carried out on my car and consumables being used on my car through whatsapp. I opted for a liquimoly performance pack for the service that includes Liquimoly Top Tec 4100 SAE 5W 40 Engine oil, Liquimoly Engine Flush, Liquimoly Ceratec Engine Protector and Liquimoly Radiator Flush. The coolant used was an OEM G13 standard coolant. The air filter, oil filter, ac filter and diesel filter were all of the OEM standard. The technicians there are all skilled and no every nook and corner of the vehicle they work on . They are better knowledgeable than the ones in authorised dealership service stations.
A big plus point to the entire experience was Mr.Vishwas Reddy the proprietor who was a good source of knowledge for me personally in this regard. His extent of knowledge in the field is just mind blowing. There was a lot of things I didn't know that I learned from him in the tenure of the service of my car. He gives personal care and dedication to every bit of the vehicle that comes in there for a consultation. He gives his 100 percent to his work at the service workshop. A very dedicated and knowledgeable person that one should look out for at such places to be very sure of what is happening to the car. He gets into work personally on the car if the technicians need an expert advise for that particular job. Unlike other owners that I see just looking after the administration and other financial part, Mr. Vishwas is an all rounder at his service workshop. He is a thorough gentleman and knows how to deal with every delicate sensitive and minute issues that the customer walks in with. A man with a lot of patience can well describe him. He makes it very sure that no customer gets out of the service workshop with a heavy heart. He puts in his heart and soul and goes beyond his limits to get the customer that best for his car.
Pros about the Service Workshop:
1. Well trained technicians and service advisors.
2. Highly knowledgeable owner.
3. Highly responsive back end team.
4. A spacious workshop to accommodate a decent number of cars.
5. State of art equipment with all the latest updates.
6. Time to time updation of the work to the customer
7. A spacious paint booth with state of art equipment.
8. All facilities under one roof.
9. Well supplied inventory.
10. Customer friendly interaction.
11. All the Covid 19 precautions being taken at the workshop.
12. Touch free sanitizer at the entrance.
13. Steering wheel cover and seat cover being put right at the beginning
14. Sanitization done on the interior of the car before being handed over to the customer post service
15. A good wash bay that has a facility to do the under chassis wash too.
16. Performance upgrade facilities.
Cons about the Service Workshop:
1. The customer waiting lounge could have a been a little better.
I would highly recommend this place to all those that are looking to get a break from the very expensive service being carried out at Authorised Service workshops.