ILLUSION Audio - Quality controlled in China?

Bass&Trouble · 12th May 2009, 13:15

Hi ibm, the set is definitely not in order. Since you haven't purchased directly from us, I am unable to figure out why this is so. However, I would not suspect LBM to be up to any tomfoolery.

One thing I didn't understand is - why you went ahead and bought a set inspite of me asking you to wait? There was a good reason behind it, not because we are out of stock or anything. I cannot discuss anything more over here and would appreciate if you didn't as well, but you should have waited.

Anyway, please send this set back directly to us and it will be sorted out for you. I am sending you the address by PM.

karankapoor · 12th May 2009, 13:15

ibm its simple just ask them for a replacement, this solves the matter.

abhinav.gupta88 · 12th May 2009, 13:20

Quote:

Originally Posted by Bass&Trouble

There was a good reason behind it, not because we are out of stock or anything.

That reason is due to the new lot of illusion electras with the new tweeters.

That's why B&T asked you to wait.

ibm_jennifer · 12th May 2009, 13:23

Quote:

Hi ibm, the set is definitely not in order. Since you haven't purchased directly from us, I am unable to figure out why this is so. However, I would not suspect LBM to be up to any tomfoolery.

One thing I didn't understand is - why you went ahead and bought a set inspite of me asking you to wait? There was a good reason behind it, not because we are out of stock or anything. I cannot discuss anything more over here and would appreciate if you didn't as well, but you should have waited.

Anyway, please send this set back directly to us and it will be sorted out for you. I am sending you the address by PM.

Wow, what a responsible reply. SHAME ON SAM!

But I am not ready to send it back you guys. B&T, I bought it from LBM as I heard they are too authorized distributor.

Quote:

One thing I didn't understand is - why you went ahead and bought a set inspite of me asking you to wait?

No sir, its because I am not interested in Motor systems: "New 6.1 has an optimized motor system for better and cleaner bass."

If you are perfect in customer support, Send me a new piece and I will send it back once I received the new piece. Or better you people can refund my money and I will send it back to you at your cost. I cant wait for days for DOA product as I know its not in stock with you. Also I have no money to courier it back and I am not a stupid to believe your quality any more.

Quote:

So please consider this as my personal experience and don't hesitate to buy products from Illusion Audio.

I just withdraw my statement.

abhinav.gupta88 · 12th May 2009, 13:33

Quote:

Originally Posted by ibm_jennifer

Wow, what a responsible reply. SHAME ON SAM!

But I am not ready to send it back you guys. B&T, I bought it from LBM as I heard they are too authorized distributor.

No sir, its because I am not interested in Motor systems: "New 6.1 has an optimized motor system for better and cleaner bass."

If you are perfect in customer support, Send me a new piece and I will send it back once I received the new piece. Or better you people can refund my money and I will send it back to you at your cost. I cant wait for days for DOA product as I know its not in stock with you. Also I have no money to courier it back and I am not a stupid to believe your quality any more.

I just withdraw my statement.

If you have purchased it from LBM , you can contact him.
He would be happy to exchange it to you.
B&T did not know that you had purchased it from LBM but still offered you an exchange on his part.

But then talking like this wont lead to any solution.
It would be better if you contact LBM Directly.

I'm PMing you his no.

Relax and the matter will be solved without an issue

DerAlte · 12th May 2009, 13:36

Terrible! This seems to be a case of insufficient packing in the box (packaging). Quite obviously the package has suffered a drop from sufficient height, which is why the frame has buckled under the magnet's momentum. This is not a used unit - there are no scratches on the terminals. (The black stuff is adhesive to stabilize the terminal). The shocking thing is the XO cover (mounted wrongly) and the inductor not soldered at all!

Could be also a simple case of wrong package (internally discarded / rejected earlier at Hermit Audio) being sent across by an uncaring dispatch person who didn't bother to check.

In any case, the whole package should be replaced ASAP without resorting to soldering etc.

The thread is being locked to prevent inappropriate inputs from clouding issues. Will be reopened at the request of @ibm_jennifer whenever he feels it is appropriate.

DerAlte · 12th May 2009, 20:12

Thread reopened since @bass&trouble and @LBM seem to have quickly resolved the issue to @ibmj's satisfaction.

@ibm_jennifer, please post your comments.

ibm_jennifer · 12th May 2009, 20:21

Exactly. B&T is sending me a brand new EL 6.1 and LBM is sending me a free Illusion wiring kit. Let this thread opened and I will update it with my FZ28 photos once I received the new EL 6.1 in hand. Thanks for your efforts guys...

frankmehta · 12th May 2009, 20:25

congratulations IBM. happy to know you are getting the 'freebies'!
cheers. and once the new el 6.1 in your hand, do take some photos of the exact same places you took of the bad set you received. will be a good eye opener.

PS: you might be the first recipient of the NEW illusion electras. lets wait and watch!

PS again: I have the fz28 too. its a DREAM. absolutely!

abhinav.gupta88 · 12th May 2009, 20:26

Glad to see that the matter has been solved too soon.
Illusions wires are really good as i have been using them for my ground zeros and they do they work really well.

shreyasma · 12th May 2009, 20:30

Cool bro. Feeling nice that its all sorted out now. Happy Dik-Chak!!

faithless_1984 · 12th May 2009, 20:37

Hmmmmmm ,something went terribly wrong somewhere.
But good that your getting New/Improved speakers now.

Cheers

sk456 · 12th May 2009, 21:43

Would have expected the dealer in question to at least respond on the forum.

karankapoor · 12th May 2009, 21:57

very true sk, where is lbm ? sirji atlest make your self clear.

abhinav.gupta88 · 12th May 2009, 22:00

Since The problem has been solved off the forum , i dont think anybody needs any explanation on the forum.

12th May 2009, 13:15	#16
Bass&Trouble Senior - BHPian Join Date: Mar 2006 Location: Bombay Posts: 2,754 Thanked: 124 Times	Hi ibm, the set is definitely not in order. Since you haven't purchased directly from us, I am unable to figure out why this is so. However, I would not suspect LBM to be up to any tomfoolery. One thing I didn't understand is - why you went ahead and bought a set inspite of me asking you to wait? There was a good reason behind it, not because we are out of stock or anything. I cannot discuss anything more over here and would appreciate if you didn't as well, but you should have waited. Anyway, please send this set back directly to us and it will be sorted out for you. I am sending you the address by PM.
	() Thanks

12th May 2009, 13:15	#17
karankapoor Senior - BHPian Join Date: Apr 2008 Location: in the car!!! Posts: 1,675 Thanked: 6 Times	ibm its simple just ask them for a replacement, this solves the matter.
	() Thanks

12th May 2009, 13:36	#21
DerAlte Senior - BHPian Join Date: Mar 2007 Location: Bangalore Posts: 8,069 Thanked: 2,919 Times	Terrible! This seems to be a case of insufficient packing in the box (packaging). Quite obviously the package has suffered a drop from sufficient height, which is why the frame has buckled under the magnet's momentum. This is not a used unit - there are no scratches on the terminals. (The black stuff is adhesive to stabilize the terminal). The shocking thing is the XO cover (mounted wrongly) and the inductor not soldered at all! Could be also a simple case of wrong package (internally discarded / rejected earlier at Hermit Audio) being sent across by an uncaring dispatch person who didn't bother to check. In any case, the whole package should be replaced ASAP without resorting to soldering etc. The thread is being locked to prevent inappropriate inputs from clouding issues. Will be reopened at the request of @ibm_jennifer whenever he feels it is appropriate.
	() Thanks

12th May 2009, 20:12	#22
DerAlte Senior - BHPian Join Date: Mar 2007 Location: Bangalore Posts: 8,069 Thanked: 2,919 Times	Thread reopened since @bass&trouble and @LBM seem to have quickly resolved the issue to @ibmj's satisfaction. @ibm_jennifer, please post your comments.
	() Thanks

12th May 2009, 20:21	#23
ibm_jennifer BHPian Join Date: May 2008 Location: Chennai Posts: 529 Thanked: 7 Times	Exactly. B&T is sending me a brand new EL 6.1 and LBM is sending me a free Illusion wiring kit. Let this thread opened and I will update it with my FZ28 photos once I received the new EL 6.1 in hand. Thanks for your efforts guys...
	() Thanks

12th May 2009, 20:25	#24
frankmehta Senior - BHPian Join Date: Mar 2006 Location: Mumbai Posts: 4,000 Thanked: 3,577 Times View My Garage	congratulations IBM. happy to know you are getting the 'freebies'! cheers. and once the new el 6.1 in your hand, do take some photos of the exact same places you took of the bad set you received. will be a good eye opener. PS: you might be the first recipient of the NEW illusion electras. lets wait and watch! PS again: I have the fz28 too. its a DREAM. absolutely! Last edited by frankmehta : 12th May 2009 at 20:28.
	() Thanks

12th May 2009, 20:26	#25
abhinav.gupta88 Senior - BHPian Join Date: Sep 2007 Location: Delhi , India Posts: 4,092 Thanked: 325 Times View My Garage	Glad to see that the matter has been solved too soon. Illusions wires are really good as i have been using them for my ground zeros and they do they work really well.
	() Thanks

12th May 2009, 20:30	#26
shreyasma BHPian Join Date: Jan 2007 Location: Bang! Posts: 652 Thanked: 6 Times	Cool bro. Feeling nice that its all sorted out now. Happy Dik-Chak!!
	() Thanks

12th May 2009, 20:37	#27
faithless_1984 Senior - BHPian Join Date: Oct 2006 Location: Delhi Posts: 1,575 Thanked: 324 Times View My Garage	Hmmmmmm ,something went terribly wrong somewhere. But good that your getting New/Improved speakers now. Cheers
	() Thanks

12th May 2009, 21:43	#28
sk456 BHPian Join Date: Jun 2006 Location: @Noida/Gurgaon Posts: 570 Thanked: 7 Times	Would have expected the dealer in question to at least respond on the forum. Last edited by DerAlte : 13th May 2009 at 17:33. Reason: Unnecessary sentiment/reason edited out
	() Thanks

12th May 2009, 21:57	#29
karankapoor Senior - BHPian Join Date: Apr 2008 Location: in the car!!! Posts: 1,675 Thanked: 6 Times	very true sk, where is lbm ? sirji atlest make your self clear.
	() Thanks

12th May 2009, 22:00	#30
abhinav.gupta88 Senior - BHPian Join Date: Sep 2007 Location: Delhi , India Posts: 4,092 Thanked: 325 Times View My Garage	Since The problem has been solved off the forum , i dont think anybody needs any explanation on the forum.
	() Thanks