After drooling over the several internet images and videos of this grand luxurious bus service, I finally got a chance to travel in the SCANIA 36 Seater this Republic day from Vashi to Baroda.
The booking process online was smooth and I got SMS confirmation of the booking as well as the PNR number, pick up location and contact mobiles of persons both at Mumbai and Baroda end. This was quite assuring.
I eagerly waited at the designated pick up point on the highway, which had no office or agent to support on ground. I made calls at the given number and was given another mobile number of the person traveling in the incoming bus. I was given an estimated time of bus arrival at the pick up location, and the bus reached in exact time.
I was not aware till this that the bus was actually coming all the way from Pune and was headed to its final destination at Rajkot, via Baroda- Ahemdabad. So considering that , the punctuality was very good.
There were uniformed drivers( 2) and one assistant. Additionally one more Assistant was in the bus for coordinating with th other pick up passengers, calling them beforehand, and directing them about the locations of pick up point, updating regularly. i find this as a good support when you dont have proper offices at all locations to wait and board.
The Bus was nice and comfortable. Excellent space, bucket seats with side head support due to the curved top.Suspensions are top class, and the bus literally glides. The shades at the windows are corrugated cloth type, which seal the outer lights well , but are a bit odd because they extend between two seats along the length, and hence if one of them want it to be open, there is a situation.
The LCD is a small screen at the extreme front end, and looks out of place for this grand bus. Also if the front-most curtains behind driver are to be closed, the ongoing movie has to be stopped.I could see a young girl cringing in disappointment , when the asstt. switched off the movie in between , and closed the curtains at 10.30 pm.
In that regard the professionalism of the staff is very poor and needs a lot of work.They are little rough to talk to and do things as and when they want...no discussion!! In my case , the water bottle never came and neither did the blankets, even when all were feeling chill. Finally someone called and asked, at which the chap tells him, "Rakhey toh huey hain saamne, Le saktey hain aap bhi"!!
The dinner stopover place was a Pathetic( with a capital P) restaurant somewhere in Manor. OMG!! The less said about it is better. I somehow ate something which i felt would be "least unhygienic"
In fact a couple of passengers got very wild at the Asst. when the bus left the restaurant cause they could not even buy a packet of wafers, to break their fast. there was no shop or anything other than that lame food joint. The Asst was equally un-courteous and carelessly walked away saying this is what the company has chosen, not them!! I doubt it though..!! There was a big ruckus in the bus after this, and the duo argued a lot with fists shown and eyes flared. Later the irate passenger called up the CONNECT H.O. and the bus was later stopped at a nice place, where he could buy food for breaking his fast.
SVLL Connect is completely to be blamed for such lapse in the Top Class Service it claims to be offering, and ultimately not able to deliver. One thing is sure, it is One thing to Own a fleet of GRAND BUSES, and another to RUN the same in a GRAND manner.
Overall my experience & observations can be summarized as follows:-
1) SVLL Connect- bookmyconnect.com- Nice experience in Booking the ticket.
2) Great Buses- Comfy , stylish, and spacious.
3) Shoddy Pick up points planning- I can't imagine waiting with my family,at the Baroda Pick up point on that Dark, Shady, Golden-Chowkri By-pass road ever ..!!

4) Staff can do with some training on customer service.
5) Rest Stops/Meals Stops should be seriously reviewed. Else this Company is a Goner in next 2-3 years!!
6) Since I traveled alone, it was affordable, else 1450/- one way to Baroda from Mumbai is Steep!!!
Hope the extra Long post of my this experience will help some of you BHPians in planning their trips ahead. Chao!!
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