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19th November 2012, 17:23 | #16 |
Senior - BHPian | Re: Modifications & Repairs : Speedsport (Delhi) Hmmmm interesting discussion. I have the following observations to make which may or may not be totally with the flow or otherwise ! I had got my Swift TC'd from Speed Sport & yes it took time to do. The results of the same have been totally amazing though ! Yes it did not happen in the promised week, but then the parts had not reached - so there was precious little Speed Sport could have done to change that. I got the car serviced a few days ago & it came back running like a dream & some more Me totally happy with the work that was done. I have had 2 of my Pajeros serviced there, suspension upgrades etc etc - never really had a problem. But one needs to understand that a workshop is a workshop, it can NOT run with clock like precision (as far as time frame is concerned) My Octavia was serviced there post warranty, no issues again. YES there were times certain parts took some time to come, but then that is NOT in the hands of the workshop - as the parts are sourced not manufactured in house All in all my experience has been very positive overall, a small glitch (read delay) here & there - one has to accept as this is usually the case at most workshops. What one has to accept is that one goes there or to any X Y Z one should allow for some time over-run.. The work is done professionally, that we will have to accept, as I persoanlly have seen over various cars & many years. Infact mine was the FIRST car that was performance enhanced at Speed Sport. Lastly for those that do not wish to get work done there - I am sure Phil would be perfectly fine with that, as his garage is any which way overflowing most times !! Let us be reasonable in our expectations ! Cheers Last edited by Ricky_63 : 19th November 2012 at 17:27. |
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19th November 2012, 19:34 | #17 | ||||||||||
Senior - BHPian | Re: Modifications & Repairs : Speedsport (Delhi) Moderator Warning : Team-BHP maintains a strong stand against drinking and driving, and any mention of alcohol. Hence, posts containing ANY alcohol content (in text or pictures, directly or indirectly) are not allowed. Please read our rules carefully before proceeding. Quote:
Having said that, please see me responses below. Quote:
Just to clarify - I have no hangups with the work done on the Accord or the performance issues. Gains. No gains. It's all cool. Part of the game we all sign up for the minute we take the first steps toward modification. What was unacceptable is the way you completely avoided my phone calls when I used to call you regarding delay in delivery of the exhaust system, the way you'd blatantly lie that you were in some other part of town and then cross past me a few minutes later. Then there was this day when I landed up at your garage unannounced at 9:30AM since you were not responding to calls and waited for 2 hours for your mechanics to arrive. Called you at least 30 times in these 2 hours. Even called you with your mechanic standing in front of me but you still did not pick up the phone. Then I forced your mechanic to call you from his cell and you picked up the phone on the second ring. And then you clearly refused to come on the line and speak to me. I apologize for not putting this up on the forum earlier, if that is what you are implying. It's just that work has been hectic and I hardly use my Accord since I got the ML350. The Thar I bought a month ago as a hobby vehicle got me back on the forum and I chanced on this thread. So that's all the story there is to it. Quote:
In case I was not taking it the same day, I would have made a plan to pick it up on an alternate day. Better still, I would have chopped it in two and taken it with me - can always get it welded again. Fact is that I did not collect it same day as it slipped my mind. I called you up on the phone 45 mins after delivery but you didn't answer. So then I called you mechanic and he said - no problem sir, you can come in 5-10 days to pick it up. Quote:
I followed up religiously for 2 months post delivery. Since you were too busy to pick up or even return calls, most of my communication happened with your staff. In fact, when my dholki went kaput just 1 month after delivery, and I was at your garage for repairs (you were again not present despite prior appointment) I insisted to your mechanics to try to find my Accord OE exhaust. To give them credit, they did make an attempt by moving a few things here and there, but were unsuccessful in locating the exhaust. I simply gave up after another month or so. Time is money. The followup for the stock exhaust was just not worth it. Quote:
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But yes, we did speak about a bull-bar for the ML350. You said you'd give me contacts in DXB, I said great - I have relatives there who could get it for me. But again, I never got any contacts from you. Damn, now that I am summarizing all the follow-ups I did, it does seem unreal. Quote:
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Not even in my wildest imagination can I think of asking anyone about "cutting" the spring. Quote:
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You may be great at what you do, or a great guy to hang out with - as is evident from the endorsements you've got from customers who have got a hell of a lot done from you, and even accompanied you on countrywide road-trips. But it's the little customers like us, who spent only 18K of hard earned money on an exhaust, but still want to be treated like it was 18L. We're important too. Last edited by GTO : 21st November 2012 at 12:22. Reason: See Note in your post | ||||||||||
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19th November 2012, 20:54 | #18 |
BHPian Join Date: Mar 2008 Location: new delhi
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| Re: Modifications & Repairs : Speedsport (Delhi) well manveet you can say what you want but what i said is absolutly true. now you can say it can be a figment of my imagination. but then this is my point. as far as small customer and big customer stands no such partialiaty prevails at work. for what work i do/did i stand by. people have a problem then i'll sort it out people have other ideas over and above relating to the issue then thats their choice and i dont have to stand by it. |
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20th November 2012, 01:31 | #19 | |||||||||||||||||
BHPian Join Date: Jun 2008 Location: Meerut
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| Re: Modifications & Repairs : Speedsport (Delhi) Moderator Warning : Team-BHP maintains a strong stand against drinking and driving, and any mention of alcohol. Hence, posts containing ANY alcohol content (in text or pictures, directly or indirectly) are not allowed. Please read our rules carefully before proceeding. So finally you woke up after 3 months of sleep. Welcome and a very good morning. What makes you so irritated when a customer complaints? Complacent behaviour? or 'I give a damn to people who criticise me' attitude? Or people who call you to raise concerns but are unaware that you are asleep. Anyways, just kidding, let me address for the sake of people closely watching this thread. All Quotes originally posted by Speedsport Quote:
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As in your words-> hope fully the above should give you some clarity now. Quote:
Civic: Paid about 6.5k for AC service. No change at all in the problem mentioned. Quote:
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I can post all your bills here, and let experts comment who charges exorbitantly. Quote:
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Conversation started September 29 8:26pm Kumar Gandharva Hi dude! Know you are running extremely busy. Would appreciate if you or someone from speedsports reverts to my mail and concerns. (Sent on your gmail id). September 30 9:28am Philippos Matthai Hang I. There mate will reply by end of day October 3 5:08pm Kumar Gandharva No revert so far buddy. 5:12pm Philippos Matthai busy with the raid... will reply on tbhp buddy once am back October 4 11:27pm Kumar Gandharva all the best. thanks. can't rely on you or on speedsports in emergency situations. I hope you are aware that my indigo has died down since past 5 days.And your reply... Great! So, speedsport is only for people with deep pockets and for those into rallies. Not for normal/regular/average joe/vfm blokes. Quote:
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Man, you have a great sense of humour. As if Honda refused to sell any car to me. Quote:
Last edited by GTO : 21st November 2012 at 12:22. Reason: Read Mod Note in your post | |||||||||||||||||
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20th November 2012, 02:26 | #20 | |
BHPian Join Date: Jun 2008 Location: Meerut
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| Re: Modifications & Repairs : Speedsport (Delhi) Quote:
Off topic: A simple bike manufacture like Hero Honda treats its customers with humility, respect, responsiveness and escalation process. I own a 1999 model CBZ with 2,25,000 + kms on the odo and counting. Guess what! Never the engine has been opened/overhauled. Completely and routinely serviced at the authorised SVC. Such is the humility and customer orientedness, that the owner of the showroom and the workshop, personally comes to meet customers whenever he is there at the workshop just to seek feedback about how they can improve further! BTW now they own 5 authorised workshops in the district, have a couple of petrol pumps and what not more. Still, the owner connects himself with his customers, regularly. | |
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21st November 2012, 14:25 | #21 |
Senior - BHPian Join Date: Nov 2009 Location: India
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| Re: Modifications & Repairs : Speedsport (Delhi) Sometimes, offense is the best defence & as a third-party reading the past few posts on this thread (with great difficulty in comprehending the posts of fellow Bhpian speedsport), I am convinced that this is indeed the strategy adopted by the concerned outfit being spoken of in this thread. I am sure problems can happen anywhere, especially when its about machines, but it is the way things are handled that differentiate one person/company from another. Personally, I get a feeling that you have been wronged & for various reasons best known to the concerned outfit (probably the proportion of costs for making things right between you two), you have been "politely" asked to look for a more competent & customer oriented garage/workshop. To end my post, this thread has made me understand why people say about certain things, "It's too good to be true...." Don't lose hope, be at it & I am sure your Indigo would be back on its wheels in no time. |
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21st November 2012, 19:18 | #22 |
BHPian | Re: Modifications & Repairs : Speedsport (Delhi) TMonths back when i tried to reach phil to send my car for some intensive mods i never got any feedback not were my calls ever returned.I guess at that point i decided i would end up regretting if hes so unresponsive right now. Frankly its sad to see the kind of service.provided to you and the kind of behaviour. put across is definetly a no.no atleast in my.books.i mean is a client supposento.keep tracking you and get no response when his car is broken down as the conccerned garage is busy with rally.and stuff? Yes we do hear highly of some of this garages and put our faith in them and in them. However most of the time we are taken for a ride all in the name of good service. A very well know tuner in banglore fleeced me royally for a simple issue of radiator coolant leaking from the cap.I paid up but made.it a point across that i know am.fleeced and wpuld.never step on his shop.floor. |
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22nd November 2012, 12:13 | #23 | ||
BHPian Join Date: Apr 2010 Location: New Delhi
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| Re: Modifications & Repairs : Speedsport (Delhi) Quote:
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If one is liable to pay tax, it his duty and not an option,as has been stated by you, failing which the law has appropriate recovery methods of tax evaded, from the service provider. I won't go into the legal jargon here, you have stated that you have a legal background, it is the duty of the service provider to pay tax which is ultimately recovered from the end user usually, it may be paid by service provider from his own pocket as well. I would suggest everyone involved in such transactions to demand a VAT, Service Tax paid bill where ever applicable. This is a mere suggestion IF such laws are applicable to you. Cheers GT Last edited by GT500 : 22nd November 2012 at 12:20. | ||
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22nd November 2012, 17:00 | #24 |
Senior - BHPian | Re: Modifications & Repairs : Speedsport (Delhi) This may be off topic per se, but I would like to share my experience with JLR of just a few weeks back. How tough would one think is it to get a set of wipers replaced ? To most of us it is a 5 minute job, WRONG at JLR it takes 2 months for them to check if they are in stock. LOL How long would Audi take to look for & fix an engine oil leak on a Q5 3.0 ? Normally a day at most, maybe 2. No they took 45 days to do the needful. Fortunately the car was under warranty, so they had to provide a car in lieu of the one in their workshop or a higher model. So they parted with a Q5 (brand new) These examples are given with the sole intent of bringing to light - that premium cars & garages also have problems now & then. Cheers |
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22nd November 2012, 17:38 | #25 | |
BHPian Join Date: Jun 2008 Location: Meerut
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| Re: Modifications & Repairs : Speedsport (Delhi) Quote:
What matters more than the timeline is, the way problems are dealt with. The way customers are treated and responded. Empathy, communication, humility, correct diagnosis are few of the universal values which makes brands/workshops build trust, no matter how small or big they are. Even in my case, I shifted from a premium garage (Tata motors) to Speedsport (Tata motors workshops can be rated/considered premium if compared with the facilities and the infrastructure+processes at Speedsport) soliciting resolutions of problems. But the experience has been an eye opener. At branded workshops, you do have an escalation process, a listening ear if things go terribly wrong. Contrastingly, there are ample examples available on Tbhp about small time mechs doing wonderful and VFM works on Mercedes around Hyatt in Delhi. Just my 2 cents. | |
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The following BHPian Thanks kumargandharva for this useful post: | blackfire_9 |
22nd November 2012, 18:00 | #26 |
Senior - BHPian | Re: Modifications & Repairs : Speedsport (Delhi) JLR had gone into sleep mode over procuring wipers..they had to jolted out of slumber by the UK office. Then ofcourse things moved F A S T ! Anyway I just put forth my experience for the common good of all. Nothing more & nothing less. Thanks |
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24th November 2012, 13:53 | #27 |
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| Re: Modifications & Repairs : Speedsport (Delhi) Update time: Went there along with dad yesterday to pick the Indigo up. Summary is listed below: - Upon reaching, saw Phil, he turned away and didn't appeared in front of us at all. I can understand his behaviour now. :-) - Turbo changed. There is a whizzing/whistling sound, akin to something taking off. Spoken with his manager, Amarjeet. He said this is normal and there is no problem. - Couple of days back my father got a call from workshop stating that a diesel switch has been changed as it was leaking and they are unaware about the price! Father immediately told them not to change it, and if there is some problem we will get it rectified elsewhere. - They installed the old switch back. Now they lost a covering plastic cap of the switch and stated they have no idea about it. - We asked for the bill. Amarjeet was very courteous. Stated that only engine oil has been filled and offered not to pay till the time we are satisfied. We insisted to pay for the oil as well then and there and demanded a bill. - Now here comes the surprise. The engine oil for the Indigo has been charged at: Rs 4925. You read it right, Rs. 4925!!! Without any VAT, Service Charge or labour charge. Simple calculation of Rs. 985*5 litres. I asked for the reason, the manager said, it is their policy to put Motul synthetic oil only and they don't put any other oil. - Was so put off, didn't bothered to ask that why they didn't informed me that they are putting synthetic oil of this much cost in a vehicle like Indigo. Choose to pay the money, take the bill and take the car. They are very consistent in their non-communicative attitude. - To put on record, the workshop has given the bill on a service estimate. The word estimate has been replaced by the word bill manually by pen. (We observed this on returning home while inspecting the bill). Don't know whether this can be treated as a genuine bill. - Again, for the sake of repetition, the behavior of Amarjeet was respectful, polite and courteous. He did offered to rectify the vehicle in case turbo related problem occurs again. It is a different story that am officially blacklisted from the workshop by the orders of the great owner ;-) May be, Amarjeet is not on Team BHP, so he was unaware. Anyways, can someone advice me on the whizzing/whistling sound? The switch is leaking diesel, which is a new problem. I plan to take it to Tata for further rectification. Can someone advice me a good TATA SVC. |
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27th November 2012, 01:50 | #28 | |
Senior - BHPian Join Date: Nov 2009 Location: India
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| Re: Modifications & Repairs : Speedsport (Delhi) It seems that the analogy drawn between the "better" German brands & this garage (by another fellow Bhpian) was actually a perfect fit. The German brands are known for being expensive (both to purchase & maintain), unreliable (relatively) & certainly not the best at their after-sales. And looking at your experience, this garage seems no different. I honestly feel that they should have communicated that "policy" (about oil) to you in advance; heck, even Maruti & Hyundai workshop guys give me a call to check for such things (despite the kind of volumes they handle). My suggestion is that if you do not trust this workshop, then get that fully-synthetic oil out of your engine & replace it with a cheap 20W40 diesel spec oil (Bosch costs about 450 INR for a packing of 3.5 liters), because you would at least be sure of what's running in your engine. Quote:
Last edited by blackfire_9 : 27th November 2012 at 01:58. | |
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The following BHPian Thanks blackfire_9 for this useful post: | Gauravtewari |
14th November 2015, 11:05 | #29 |
BHPian Join Date: Sep 2015 Location: Greater Noida
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| Re: Modifications & Repairs : Speedsport (Delhi) Gosh, i was planning to go to them for some mods. This thread saved me. Anyone know of good workshops in or around Noida having good track record with tuning and like stuff? |
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14th November 2015, 13:49 | #30 | |
BHPian | Re: Modifications & Repairs : Speedsport (Delhi) Quote:
If you want your car to be mapped, the nearest option is AutoPysche for Pete's Remaps, or else you can connect with ToT, they keep coming to Delhi to map cars. If you are looking for serious turbo related mods, best is to send the car to Bombay/South for reliable tuning unless your car has a bolt on kit. | |
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