Went to Windshield Experts (Kailash Colony) again today and the experience was very pleasant.
Water seepage issue in my swift was bothering me for a long time (posted about it
here) and after going through numerous posts I thought it was to do with a faulty installation of windscreen by Windshield Experts.
I visited them today and confidently walked in to their office and told them that I got the windscreen installed from them last year and ever since water is seeping in in the footrest area on the driver's side. Without even listening to them I told them that I don't want a sealant repair and would like them to take it off and put it back up, properly this time.
They smiled and decided to check out the car promptly. We went to the car, popped up the hood and they took out a plastic cap above the engine area and just told me to park the car inside the premises.
All along I was thinking that they might have realized their fault which is why they were helping me so promptly.
Then they opened up the wipers, took off the plastic assembly between the engine and windscreen and spent 30 mins cleaning the area thoroughly. Exact issue is in the post mentioned above.
To conclude, the guys were very very helpful, attended to my issue within a minute of me walking in and spent 30 mins taking care of the issue which wasn't their fault to begin with. Most of all, didn't charge a single penny or make me feel obligated that they were attending to an issue which they weren't supposed to.
Hats off to the team there! In fact both the guys from the main office stood by me till the time their guys cleaned the area.
Just before I was leaving they decided to give me a tour of a Scorpio which they were cleaning from inside. So it seems that they've recently started doing Interior Cleaning and Exterior Cleaning, 800 rupees each. If you club it, then they charge 1400.
They only use 3M products and the team seemed very sincere in how they were attending to the Scorpio which was getting its interiors cleaned which included vacuuming, polishing of plastic areas and cleaning the seats etc. You might call/visit them for further details.
All in all, excellent team and another pleasant experience for me!