Team-BHP - BSNL BroadBand Issues

Finally got rid of BSNL. I had subscribed for 4 mbps plan, but i was getting less than 1 Mbps, even after repeated complaint no one bothered. And customer care was just crap. Now i changed to Airtel, took 2Mbps plan, checked the download speed , its 2.1 Mbps :)

BSNL broadband works quite well for me, except that it keeps disconnecting after every 10 minutes or so. It becomes very frustrating when you suddenly dropped get out of an important conference call.

Has anyone faced this problem? and more importantly, does anyone know solution for this? I don't have very high hopes from BSNL customer care.

Speed is never an issue and it works fine whenever it's connected.

Quote:

Originally Posted by dhanushs (Post 2437303)

Service Provider is BSNL.

Hi rki2007, The exchange in my hometown is a very small one, and I'm in good terms with my JE. He tried every possible way from the exchange to no avail. We even tried Wi-Max from BSNL, but that too didnt have the required range near my home. Now, JE says, my home is too far, and the lines are old. So, the only solution is replace the whole lines. Thats the reason, I'm asking about a signal booster.

Where is your hometown.

Quote:

Originally Posted by dhanushs (Post 2438128)

My home town is in Sulthan Bathery, Wayanad.

Surprising that you face this kinda problem. Back home in Wayanad we don't have any issues with the BSNL broadband line. The closest exchange we have is the Kalpetta exchange and our house is in Kolavayal, Muttil. The only gripe is that when the line goes dead it's gone for good 3/4 days. Otherwise we don't face any disconnect issues.

Here's the link to a post of mine, this is about an application I developed to log and e-mail your router's dynamic IP to yourself, whenever there's a change in it.

This allows me to know my home Wi-fi router's IP when I am away from. This is without registering with an external URL mapping service.

I can connect to my home PC's desktop through RDP from my phone using my IP address from anywhere now.

There may be alternate solutions but I wrote it myself for the fun of it. Feel free to download and use!

Of late I am having intermittent connectivity issue - The DSL light is always up, the internet light sometimes goes off. This happens 4 or five times in a 10 minute interval and I get a new IP address every time connection comes up. This happening most of the time.

I think this is a common problem in BSNL broadband. What causes this? Noise in the line? Or some issues at the server? Automated complaint booking will help? Any information is appreciated.

Quote:

Originally Posted by clevermax (Post 2511847)

Looks like some server issue at BSNL. Wait for a week or so, and then ask CC to look into this. If IP address was not changing, it could have been a line noise issue.

If possible, visit the local exchange, and try to find the Asst. Executive Engineer who will look into things like this.

Quote:

Originally Posted by shamanth (Post 2437431)

Again i am back to BSNL, now i realized Airtel is worse than BSNL :) I had taken Airtel and even after more than a month they did not activate outgoing call even after complaining Nodal officer and so.

Back to BSNL with 4 mbps plan getting around 3.6 mbps. Maybe since i changed my house here BSNL is good.

BSNL is working perfectly for me. Had the issue - DSL line keeps disconnecting. Made a complaint. Checked the Telephone line - it was ok. Had problem from regional server and whole town was affected. After rectifying it , still had problems . Finally changed the MODEM and everything is OK now.
Another suggestion is make sure the telephone dial tone is free of noise , if not ask the lineman to check.
The distance from Splitter to modem should be less than 1m. Kindly reduce the joints and try bringing a direct wire to the splitter.

Quote:

Originally Posted by undead (Post 2519786)

Had the issue - DSL line keeps disconnecting. Made a complaint. Checked the Telephone line - it was ok.

Right now, facing the same problem.
Just made complaint,
i am sure, bsnl officer at my place will run to solve my complaint on war-footing.....
.....otherwise......, bsnl officer very well know what he will face later-on.:D

i have told many time here. BSNL local exchange people may be crap. but people in delhi are super efficient. i have tried many time. complain to the cmd. your local dto/jto will have a very hard time.

Quote:

Originally Posted by ASHISHPALLOD (Post 2519811)

Just made complaint,
i am sure, bsnl officer at my place will run to solve my complaint on war-footing.....
.....otherwise......, bsnl officer very well know what he will face later-on.:D

Result:
200kb/s right now.
Bsnl officer himself here at my office with his party, changed 300 feet wire and modem.

Quote:

Originally Posted by shamanth (Post 2512470)

Again i am back to BSNL, now i realized Airtel is worse than BSNL :) .

Lot of customers are realizing this off late. Airtel is having one of the worst customer care among telecos. I am a BSNL broadband user for 4 years and never faced any trouble. In case of any issues, visit the nearest exchange and give a written complaint. You will see fast results.