Pathetic service of Airtel/Reliance Mobile service providers.

snaronikar · 5th July 2008, 12:42

I was having Reliance mobile connection (corporate connection) till end of June. I changed over to Airtel from this month (again a corporate connection) as I had got a better hand set which is not supported by Reliance CDMA connection. The number I choose from airtel is starting with 90082-xxxxx. Everything is OK except for the incoming calls that is being received especially from Reliance. Airtel is informing that this is new series and they have to get permission from reliance for the same. I'am not able to recevie the incoming calls dialled from reliance. The problem is most of my colleagues has the reliance connection and they are not able to call me. But I can call up reliance numbers from my mobile (airtel). I called up customer support of both airtel and reliance. They are blaming each other for this.

It is already more than 10 days since this is happening. Airtel is taking teh complaingt and is not guaranteeing when this will be resolved. Reliance is informing that it will take anotehr couple of months to resolve this issue. In the mean time the customers is left high and dry to bear their internal conflicts. I'am still unable to understand why airtel gave this number as an option when they were aware that there was a problem. Pathetic service and unfortunately, we cannot sue these guys in our country.

Is anybody experincing this problem or have experienced this kind of problem earlier and how many days they take to rectify this problem. If this persists for another 10 days, I'am thinking of going for a new number with airtel which starts with other series or change over to Vodafone.

finneyp · 5th July 2008, 13:08

I have a Airtel connection, am able to make & recieve calls from Reliance!

Try to get another series no from Airtel.

snaronikar · 5th July 2008, 13:16

Quote:

Originally Posted by finneyp

I have a Airtel connection, am able to make & recieve calls from Reliance!

Try to get another series no from Airtel.

Do you have the number starting with 90082-xxxxx series?

Yeah, I'am thinking of getting one more number but will that be OK is a big question and I need to pay another Rs.250 for this switchover which is ridiculous.

Steeroid · 5th July 2008, 13:17

Airtel have probably opened up a new series. Most competitors will try and delay opening up their networks to the new series and in the meanwhile blame the original operator for it. This is normal in most countries until the Regular cracks its whip.

You can expect Reliance not to open up new number ranges of other operators - it is a self defeating game though as they end up losing traffic and pissing off customers in the bargain.

tsk1979 · 5th July 2008, 14:23

So if you have to go complain to a regulator, any phone numbers to do so?

SumitB · 5th July 2008, 14:27

TRAI :::::::

Steeroid · 5th July 2008, 14:30

This is what I got from their website:

THE TELECOM REGULATORY AUTHORITY OF INDIA
Mahanagar Doorsanchar Bhawan,
(next to Zakir Hussain College)
Jawaharlal Nehru Marg
(Old Minto Road)
New Delhi : 110 002
Telephone No. : 91-11-2321 1934, 2323 3466,2322 0534, 2321 3223
Fax No. : 91-11-2321 3294
E-mail : trai@del2.vsnl.net.in /trai@trai.gov.in

Also try this - directory of senior officials:
TRAI :::::::

Dont know how they respond to consumer complaints, though.

SumitB · 5th July 2008, 17:52

TRAI does respond to complains. I have had several run-ins with Airtel in Shillong and they have literally come down to their knees to request me to withdraw my complaint. On one occasion Airtel's GPRS operations was withdrawn in the whole of NE-1 Circle due to a complaint. TRAI will send you a copy of the letter they write to the operator. The operator then follows up from there. They respond to TRAI and send you a copy of that communication and then work with you to sort out the matter.

aaggoswami · 5th July 2008, 20:17

Simply get a new series number. This issue wont be solved easily. I dont know what's wrong with these operators, but these things have happened to us also.

We have 3 Hutch, 4 Airtel and 2 Reliance connections. Initially calling from Vodafone to Airtel was a problem. Although later resolved, this is not what we expect.

Again here in our country customer is the loser.

snaronikar · 6th July 2008, 10:15

Thanks for response guys. Will wait for another couple of days and then try out the new number in the existing series itself. This is because I went into their customer relationship office and informed them about the complaint and then they promised to resolve by 15/07 else they will give me a new number.

I will also complain to TRAI for this. Sending a mail is OK to the above mail id given by Steeroid or do we have to formally complain over phone. Do let me know.

These people cannot take customers for granted.

Let us see how this will go about....

SumitB · 6th July 2008, 10:16

Quote:

Originally Posted by snaronikar

Sending a mail is OK to the above mail id given by Steeroid or do we have to formally complain over phone. Do let me know.

Yes you can complain to them via email. They will respond.

amtak · 7th July 2008, 09:20

Slightly offtopic but I have to say this:

Reliance network is good but the services are pathetic. That's the only place (Reliance Web world) on this planet which I don't like to visit. People are made to wait for 30 mins for a silly recharge even when there's no customer in the store!

magiceye · 7th July 2008, 09:43

The strange thing about Reliance Tele communications is that you cannot contact any of the web world outlets by Telephone. You have to visit them! See the irony guys!!

amtak · 7th July 2008, 10:17

Quote:

Originally Posted by magiceye

The strange thing about Reliance Tele communications is that you cannot contact any of the web world outlets by Telephone. You have to visit them! See the irony guys!!

I agree. Those morons had spelled by name incorrectly while updating their records. From Amit they made it Anil and were not ready to change it and were insisting that I use the name Anil when ever I call them. Worse, when I asked them to correct the name by showing my id proof in the nearest web world, they told me to visit Chembur web world (I live in Mira Road) as that's where I had submitted my documents while all telecom companies were updating their records.

snaronikar · 7th July 2008, 15:23

OK guys. Just sent a mail to TRAI on the above mail ids. Lets wait and watch what reply comes. Will update once I receive any kind of reply brom TRAI.

5th July 2008, 12:42	#1
snaronikar Senior - BHPian Join Date: Jun 2007 Location: Bengaluru Posts: 2,845 Thanked: 29 Times View My Garage	Pathetic service of Airtel/Reliance Mobile service providers. I was having Reliance mobile connection (corporate connection) till end of June. I changed over to Airtel from this month (again a corporate connection) as I had got a better hand set which is not supported by Reliance CDMA connection. The number I choose from airtel is starting with 90082-xxxxx. Everything is OK except for the incoming calls that is being received especially from Reliance. Airtel is informing that this is new series and they have to get permission from reliance for the same. I'am not able to recevie the incoming calls dialled from reliance. The problem is most of my colleagues has the reliance connection and they are not able to call me. But I can call up reliance numbers from my mobile (airtel). I called up customer support of both airtel and reliance. They are blaming each other for this. It is already more than 10 days since this is happening. Airtel is taking teh complaingt and is not guaranteeing when this will be resolved. Reliance is informing that it will take anotehr couple of months to resolve this issue. In the mean time the customers is left high and dry to bear their internal conflicts. I'am still unable to understand why airtel gave this number as an option when they were aware that there was a problem. Pathetic service and unfortunately, we cannot sue these guys in our country. Is anybody experincing this problem or have experienced this kind of problem earlier and how many days they take to rectify this problem. If this persists for another 10 days, I'am thinking of going for a new number with airtel which starts with other series or change over to Vodafone.
	() Thanks

5th July 2008, 13:08	#2
finneyp Senior - BHPian Join Date: Dec 2005 Location: Bangalore Posts: 2,716 Thanked: 319 Times View My Garage	I have a Airtel connection, am able to make & recieve calls from Reliance! Try to get another series no from Airtel.
	() Thanks

5th July 2008, 13:17	#4
Steeroid Senior - BHPian Join Date: Mar 2005 Location: N.A Posts: 7,046 Thanked: 2,751 Times	Airtel have probably opened up a new series. Most competitors will try and delay opening up their networks to the new series and in the meanwhile blame the original operator for it. This is normal in most countries until the Regular cracks its whip. You can expect Reliance not to open up new number ranges of other operators - it is a self defeating game though as they end up losing traffic and pissing off customers in the bargain.
	() Thanks

5th July 2008, 14:23	#5
tsk1979 Team-BHP Support Join Date: Feb 2005 Location: San Jose, CA Posts: 23,717 Thanked: 22,825 Times View My Garage	So if you have to go complain to a regulator, any phone numbers to do so?
	() Thanks

5th July 2008, 14:27	#6
SumitB BHPian Join Date: Jan 2007 Location: Shillong Posts: 986 Thanked: 263 Times	TRAI :::::::
	() Thanks

5th July 2008, 14:30	#7
Steeroid Senior - BHPian Join Date: Mar 2005 Location: N.A Posts: 7,046 Thanked: 2,751 Times	This is what I got from their website: THE TELECOM REGULATORY AUTHORITY OF INDIA Mahanagar Doorsanchar Bhawan, (next to Zakir Hussain College) Jawaharlal Nehru Marg (Old Minto Road) New Delhi : 110 002 Telephone No. : 91-11-2321 1934, 2323 3466,2322 0534, 2321 3223 Fax No. : 91-11-2321 3294 E-mail : trai@del2.vsnl.net.in /trai@trai.gov.in Also try this - directory of senior officials: TRAI ::::::: Dont know how they respond to consumer complaints, though. Last edited by Steeroid : 5th July 2008 at 14:31.
	() Thanks

5th July 2008, 17:52	#8
SumitB BHPian Join Date: Jan 2007 Location: Shillong Posts: 986 Thanked: 263 Times	TRAI does respond to complains. I have had several run-ins with Airtel in Shillong and they have literally come down to their knees to request me to withdraw my complaint. On one occasion Airtel's GPRS operations was withdrawn in the whole of NE-1 Circle due to a complaint. TRAI will send you a copy of the letter they write to the operator. The operator then follows up from there. They respond to TRAI and send you a copy of that communication and then work with you to sort out the matter.
	() Thanks

5th July 2008, 20:17	#9
aaggoswami Senior - BHPian Join Date: May 2007 Location: Vadodara Posts: 4,982 Thanked: 2,931 Times	Simply get a new series number. This issue wont be solved easily. I dont know what's wrong with these operators, but these things have happened to us also. We have 3 Hutch, 4 Airtel and 2 Reliance connections. Initially calling from Vodafone to Airtel was a problem. Although later resolved, this is not what we expect. Again here in our country customer is the loser.
	() Thanks

6th July 2008, 10:15	#10
snaronikar Senior - BHPian Join Date: Jun 2007 Location: Bengaluru Posts: 2,845 Thanked: 29 Times View My Garage	Thanks for response guys. Will wait for another couple of days and then try out the new number in the existing series itself. This is because I went into their customer relationship office and informed them about the complaint and then they promised to resolve by 15/07 else they will give me a new number. I will also complain to TRAI for this. Sending a mail is OK to the above mail id given by Steeroid or do we have to formally complain over phone. Do let me know. These people cannot take customers for granted. Let us see how this will go about....
	() Thanks

7th July 2008, 09:20	#12
amtak Senior - BHPian Join Date: Oct 2006 Location: Mumbai - The city of Sea Link!!! Posts: 2,915 Thanked: 899 Times View My Garage	Slightly offtopic but I have to say this: Reliance network is good but the services are pathetic. That's the only place (Reliance Web world) on this planet which I don't like to visit. People are made to wait for 30 mins for a silly recharge even when there's no customer in the store!
	() Thanks

7th July 2008, 09:43	#13
magiceye BHPian Join Date: Aug 2006 Location: mumbai Posts: 239 Thanked: 117 Times	The strange thing about Reliance *Tele* *communications* is that you cannot contact any of the web world outlets by *Tele*phone. You have to visit them! See the irony guys!!
	() Thanks

7th July 2008, 15:23	#15
snaronikar Senior - BHPian Join Date: Jun 2007 Location: Bengaluru Posts: 2,845 Thanked: 29 Times View My Garage	OK guys. Just sent a mail to TRAI on the above mail ids. Lets wait and watch what reply comes. Will update once I receive any kind of reply brom TRAI.
	() Thanks