Ghost Image Formation in 2 Year Old 19" Widescreen LCD Monitor. Opinions required.

aaggoswami · 30th January 2009, 20:33

I have Viewsonic VA1912w-4 LCD monitor. The monitor is 19" wide screen monitor.
The date on the sticker at the back is mentioned as 2007-03-30. Means its less than two years old.
The monitor has only VGA as input.

But since last few days I am facing problem of ghost image. I dont know how this problem can come up in this expensive monitor within two years.

I have tried checking this monitor to other computer, changing cable, changing the power supply, but after all the exercise I realized its the monitor that is at fault and not my graphics card.

I have been running this monitor very heaviely for around 8 months now. Daily usage is around more than 12 hours. Mostly I am on Tbhp, or working in 3DS MAX. This monitor has not been extensively used for watching movies or playing a lot of games.
The resolution I have been running is 1440 X 900 @75Hz.

The ghost image as of now appears only after I have switched on the computer for around 2-3 hours. Before that its all normal. And it takes around 1 hour shutdown for things to get back to normal.
Also the power is always ON. I mean I never switch of the mains from the plug in which I have power supply to monitor.
This is same for my dad's 15" Veiwsonic LCD monitor also. The 15" Viewsonic monitor is of July 2004, but still no issues with that and this one is throwing issues.

Can someone pinpoint on the cause of this ? Or how to get the problem solved ? Any estimate of repair cost ( if repairing is a possibility ).

mohit · 30th January 2009, 21:02

Viewsonic has a 3 year warranty. Might want to check that out.

aaggoswami · 30th January 2009, 21:17

Quote:

Originally Posted by mohit

Viewsonic has a 3 year warranty. Might want to check that out.

The problem is that the original bill is not with me as we bought it from our computer vendor. He himself will get that registered tomorrow. I am worried if I am not able to get a replacement. It costed us 13K back in 2007.

mohit · 30th January 2009, 21:48

you should be able to. Out here, the only expense I incurred when I replaced my Viewsonic was the shipping to their depot. They shipped a replacement soon. They know the date of manufacture from the serial number - bill etc should not be needed.

aaggoswami · 31st January 2009, 00:01

Quote:

Originally Posted by mohit

you should be able to. Out here, the only expense I incurred when I replaced my Viewsonic was the shipping to their depot. They shipped a replacement soon. They know the date of manufacture from the serial number - bill etc should not be needed.

Thanks for reducing my tension a bit. I hope viewsonic India displays similar attitude towards me.
What about the warranty on the piece they ship as replacement ?

mohit · 31st January 2009, 00:26

Quote:

Originally Posted by aaggoswami

Thanks for reducing my tension a bit. I hope viewsonic India displays similar attitude towards me.
What about the warranty on the piece they ship as replacement ?

Not sure! I forgot to check with them but I'd assume the remainder of your warranty would apply.

flipsyde · 31st January 2009, 06:10

Happened to my Samsung 17" LCD. The only way is to get the LCD panel replaced. Has been working fine since then.

aaggoswami · 31st January 2009, 08:19

Quote:

Originally Posted by flipsyde

Happened to my Samsung 17" LCD. The only way is to get the LCD panel replaced. Has been working fine since then.

What did it cost you and where was this done ? I am afraid that in my city this could lead to some damage. Did you get this job done at some authorized Samsung service center ?

SirAlec · 31st January 2009, 13:36

what kinda image! can u upload the image.

hey man.! also do try by replacing the VGA cable.

aaggoswami · 31st January 2009, 21:19

@sirAlec:
I have tried that also, but till yesterday changing cable did not give me different results and the ghost image remained.

But the update is that today I am finding it less than yesterday since morning. I dont how it reduced. But its not absolutely gone.

katpasin · 31st January 2009, 21:30

^^You can definitely go for the replacement since its under warranty. Call up the viewsonic toll free number and log the complaint.

You dont require the bill and they would take the part number.

Already been through this. It took me 4 months to get my 1 yr old lcd replaced. It was a real harrowing experience

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Also, SMS / Slang language is not the preferred mode of communication on Team-BHP. We would much appreciate if you type your post out in clear and concise english for the benefit of other community members.

Eddy · 31st January 2009, 21:52

You may try seeking some advice here too.

www.hifivision.com/forums

aaggoswami · 1st February 2009, 09:54

Quote:

Originally Posted by katpasin

You can definitely go for the replacement since its under warranty. Call up the viewsonic toll free number and log the complaint.

You dont require the bill and they would take the part number.

Already been through this. It took me 4 months to get my 1 yr old lcd replaced. It was a real harrowing experience

Which company took 4 months. I am doing project and cannot afford to wait for 4 months.

Quote:

Originally Posted by Eddy

You may try seeking some advice here too.

www.hifivision.com/forums

Will try, but I dont want myself to be registered and waste somebody's resources as I wont be able to contribute enough and once my problem is solved, I will not care to have a genuine look at it. Its harsh but honest.

But for sure I am going to have a look at that!
And Thanks for putting it up here.

flipsyde · 1st February 2009, 13:56

Quote:

Originally Posted by aaggoswami

What did it cost you and where was this done ? I am afraid that in my city this could lead to some damage. Did you get this job done at some authorized Samsung service center ?

No this happened to me when the LCD was under warranty. I called the helpline and they sent one of their engineers to my place with a spare LCD panel. He ripped apart the display and unscrewed the old panel and replaced it with the new panel that he bought with him. It was at the most a 15 min job.

I am not sure if you should be looking at replacing the LCD panel if your display is out of warranty as the LCD panels don't come cheap. You'd be better off buying yourself a new LCD Monitor. Maybe even a 22" Viewsonic. They cost under 10k now.

AbhiJ · 1st February 2009, 14:30

Dont about viewsonic but my 17" dell has this feature in the OSD menu to repair ghosting... You can try if your viewsonic has something similar.

I dont remember the exact name of the feature, I ll check and let you know.

30th January 2009, 20:33	#1
aaggoswami Senior - BHPian Join Date: May 2007 Location: Vadodara Posts: 4,997 Thanked: 3,012 Times	Ghost Image Formation in 2 Year Old 19" Widescreen LCD Monitor. Opinions required. I have Viewsonic VA1912w-4 LCD monitor. The monitor is 19" wide screen monitor. The date on the sticker at the back is mentioned as 2007-03-30. Means its less than two years old. The monitor has only VGA as input. But since last few days I am facing problem of ghost image. I dont know how this problem can come up in this expensive monitor within two years. I have tried checking this monitor to other computer, changing cable, changing the power supply, but after all the exercise I realized its the monitor that is at fault and not my graphics card. I have been running this monitor very heaviely for around 8 months now. Daily usage is around more than 12 hours. Mostly I am on Tbhp, or working in 3DS MAX. This monitor has not been extensively used for watching movies or playing a lot of games. The resolution I have been running is 1440 X 900 @75Hz. The ghost image as of now appears only after I have switched on the computer for around 2-3 hours. Before that its all normal. And it takes around 1 hour shutdown for things to get back to normal. Also the power is always ON. I mean I never switch of the mains from the plug in which I have power supply to monitor. This is same for my dad's 15" Veiwsonic LCD monitor also. The 15" Viewsonic monitor is of July 2004, but still no issues with that and this one is throwing issues. Can someone pinpoint on the cause of this ? Or how to get the problem solved ? Any estimate of repair cost ( if repairing is a possibility ).
	() Thanks

30th January 2009, 21:02	#2
mohit BHPian Join Date: Sep 2004 Location: Toronto / Kurukshetra Posts: 677 Thanked: 168 Times	Viewsonic has a 3 year warranty. Might want to check that out.
	() Thanks

30th January 2009, 21:48	#4
mohit BHPian Join Date: Sep 2004 Location: Toronto / Kurukshetra Posts: 677 Thanked: 168 Times	you should be able to. Out here, the only expense I incurred when I replaced my Viewsonic was the shipping to their depot. They shipped a replacement soon. They know the date of manufacture from the serial number - bill etc should not be needed.
	() Thanks

31st January 2009, 06:10	#7
flipsyde BHPian Join Date: Nov 2006 Location: Chennai Posts: 643 Thanked: 84 Times	Happened to my Samsung 17" LCD. The only way is to get the LCD panel replaced. Has been working fine since then.
	() Thanks

31st January 2009, 13:36	#9
SirAlec Senior - BHPian Join Date: Sep 2006 Location: zxc Posts: 3,393 Thanked: 727 Times	what kinda image! can u upload the image. hey man.! also do try by replacing the VGA cable.
	() Thanks

31st January 2009, 21:19	#10
aaggoswami Senior - BHPian Join Date: May 2007 Location: Vadodara Posts: 4,997 Thanked: 3,012 Times	@sirAlec: I have tried that also, but till yesterday changing cable did not give me different results and the ghost image remained. But the update is that today I am finding it less than yesterday since morning. I dont how it reduced. But its not absolutely gone.
	() Thanks

31st January 2009, 21:30	#11
katpasin BHPian Join Date: Feb 2007 Location: Edinburgh, UK Posts: 104 Thanked: 2 Times	^^You can definitely go for the replacement since its under warranty. Call up the viewsonic toll free number and log the complaint. You dont require the bill and they would take the part number. Already been through this. It took me 4 months to get my 1 yr old lcd replaced. It was a real harrowing experience Note from the Team-BHP Support Staff : Please take the time to use proper punctuation as per Team-BHP rules. Avoid...typing...like...this. Thanks. Also, SMS / Slang language is not the preferred mode of communication on Team-BHP. We would much appreciate if you type your post out in clear and concise english for the benefit of other community members. Last edited by khan_sultan : 31st January 2009 at 22:10. Reason: removed excessive dots and SMS language
	() Thanks

31st January 2009, 21:52	#12
Eddy Team-BHP Support Join Date: Apr 2007 Location: Singapore Posts: 9,582 Thanked: 14,608 Times	You may try seeking some advice here too. www.hifivision.com/forums
	() Thanks

1st February 2009, 14:30	#15
AbhiJ Senior - BHPian Join Date: Jun 2008 Location: Kolkata Posts: 1,497 Thanked: 1,259 Times	Dont about viewsonic but my 17" dell has this feature in the OSD menu to repair ghosting... You can try if your viewsonic has something similar. I dont remember the exact name of the feature, I ll check and let you know.
	() Thanks

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