My Lenovo Lemon. Edit: Now Replaced Free

navin · 23rd March 2009, 15:26

Quote:

Originally Posted by manveet

Are you guys using the Thinkpad's or non-Thinkpads?

Quote:

Originally Posted by manveet

At the time I went i for the Y410, I really didn't think that there was much difference in a Lenovo "Thinkpad" and "regular" Lenovo.

I always knew there was a big difference between the Thinkpad lines and the Lenovoa lines. The keyboard is the first clue. My T41p has a IBM logo on it. The X61 was also designed by IBM but when Legend Computers took over IBM's PC business the design IP got transferred too.

NetfreakBombay · 23rd March 2009, 15:39

Quote:

Originally Posted by manveet

black color and plain design.
.....I expected the same reliability that I was used to with my IBM Thinkpad

Plain and simple design and strong chassis is one of the reasons Thinkpad is, what it is.

Other Lenovo laptops are not up to the mark in terms of reliability.

Better to look at other brands if you are buying Non-Thinkpad Lenovo.

OTOH : Talk to youe local Laptop-repair shop. They should be able to fix this for 6 - 10k. It sucks to do for somthing thats in warranty, but don't see any other way out.

Sam Kapasi · 23rd March 2009, 15:48

Quote:

Originally Posted by manveet

Are you guys using the Thinkpad's or non-Thinkpads?

No, no. Normal entry level laptops and desktops.

GTO · 23rd March 2009, 15:56

Quote:

Originally Posted by navin

expect for the fact that they do get slower as time goes on.

Navin, a clean re-install is in order. Computers pick up a lot of unnecessary software junk with time.

Quote:

Originally Posted by Sam Kapasi

No, no. Normal entry level laptops and desktops.

Ditto. My office desktops are entry level pieces (about Rs. 17000 each).

manveet · 23rd March 2009, 18:28

I sent a rather strongly worded email to Lenovo (on all the id's I had, now hidden for privacy reasons) not expecting anything substantial to happen.

I have received a reply, just hoping they replace the Laptop and restore my faith in IBM's (or Lenovo, if its the same thing), past few months have been quite an ordeal.

Email and reply is QUOTED below.

--

Hi Manveet,
Please accept my apology for the experience you had however I will fix up the gap ASAP.

Team: Please process the replacement.

Regards
Vinod Singh

From: Manveet Singh [mailto:Manveet@SynergyConsultants.in]
Sent: Monday, March 23, 2009 2:50 PM
To:
Cc:
Subject: FW: Reference_5045730.

This may be of some interest to you.

http://www.team-bhp.com/forum/gadget...ovo-lemon.html

Since I did not hear from you despite repeated attempts, you may expect this Blog to be all over the Internet (including Facebook, LinkedIn, Orkut, etc.) apart from a Case in Consumer Court.

Thanks & Regards,
Manveet.

manveet · 23rd March 2009, 18:46

Quote:

Originally Posted by NetfreakBombay

OTOH : Talk to youe local Laptop-repair shop. They should be able to fix this for 6 - 10k. It sucks to do for somthing thats in warranty, but don't see any other way out.

Fix what for 6-10k? See, Lenovo is still replacing my ODD month on month FOC, and I am sure they will replace my RAM and Mic FOC as well - My warranty covers it - I have paid for it.

You seem to be missing the point.

The point is the pain in getting this done over and over again. You log a complain, explain the ENTIRE history to the guy on the line - he is just doing his job helping you troubleshoot, but you get irritated because you KNOW what the problem is. After a 20 minute conversation you get a SO id, then call the Service Centre who never pick up. It's little easier for me by now because I have all their cell nos. and they know me quite well (ironical, though). All this in office hours, which affects productivity to a great extent.

Apart from all this, imagine seeing that blue screen almost on a daily basis not knowing whether a reboot will actually be successful or your Laptop has finally died on you.

Anyways, I will refrain from more negative posts (like the ones I was supposed to send by now) and hope for the best.

Will keep you guys posted.

Tx.

zaks · 25th March 2009, 10:48

I think you should send a finalistic mail saying that they are obliged to replace your laptop without further ado, and, don't forget to attach all the previous correspondence.

manveet · 25th March 2009, 14:03

AFAIK, my Laptop is already scheduled to be replaced. I received a call yesterday from some lady in Lenovo asking me how much I purchased my Laptop for.

I've given her the relevant info .. that I paid 55k for the Laptop and about 7k for extended warranty.

RX135 · 25th March 2009, 15:29

Sorry to hear about your experience!

I have used both IBM and Lenovo thinkpads (T43,60,61) and they are the best. Quite reliable, robust, easy to use and lightweight.

When I moved from IBM Thinkpad to Lenovo Thinkpad, I was told of many horror stories of Lenovo and how it has poor quality compared to Lenovo, but have not come across any so far in last 2 years.

manveet · 25th March 2009, 16:19

This is the Laptop I had earlier (775756Q) ...
Lenovo 3000 Y410 775756Q Laptop PC | Laptop.Views

and this is the one being offered (27813DQ)
Techtree.com India > Notebooks > Lenovo IdeaPad Y430 - 27813DQ

Apart from being much lower priced, it has the T5800 processor as against the T7250 which I had earlier. Although both are 2GHz, the T5800's cache is at 667MHz as against the 800MHz of the T7250.

Which is better?

Edit: the newer laptop is based on the Montevina platform and has DDR3 RAM as against the DDR2 RAM I had earlier.

rkbharat · 25th March 2009, 17:14

I have T42 used as roughly as possible for last 4 years, no problems ate all.

Last year I bought Y500 and quality is ok, not good as compare to T Series, still no problems.

manveet · 30th March 2009, 16:36

Got my replacement Laptop today, was supposed to take 10 days, is here in 2 days.

More details later. And yes, thank you Team-Bhp. Cheers.

Note to Mods:
Please edit the title to "My Lenovo Lemon. Edit: Now Replaced Free". Tx.

Thad E Ginathom · 30th March 2009, 23:45

Nice to hear about a successful resolution.

HappyWheels · 31st March 2009, 05:24

Great news, Manveet.

Hope this one is a better fruit.

31st March 2009, 12:06

Quote:

Originally Posted by manveet

Got my replacement Laptop today, was supposed to take 10 days, is here in 2 days.

More details later. And yes, thank you Team-Bhp. Cheers.

Note to Mods:
Please edit the title to "My Lenovo Lemon. Edit: Now Replaced Free". Tx.

Congrats mate. Good to know tha your ordeal is over.

23rd March 2009, 18:28	#20
manveet Senior - BHPian Join Date: Jul 2006 Location: New Delhi Posts: 1,105 Thanked: 898 Times View My Garage	Maybe Good News. Fingers crossed. I sent a rather strongly worded email to Lenovo (on all the id's I had, now hidden for privacy reasons) not expecting anything substantial to happen. I have received a reply, just hoping they replace the Laptop and restore my faith in IBM's (or Lenovo, if its the same thing), past few months have been quite an ordeal. Email and reply is QUOTED below. -- Hi Manveet, Please accept my apology for the experience you had however I will fix up the gap ASAP. Team: Please process the replacement. Regards Vinod Singh From: Manveet Singh [mailto:Manveet@SynergyConsultants.in] Sent: Monday, March 23, 2009 2:50 PM To: Cc: Subject: FW: Reference_5045730. This may be of some interest to you. http://www.team-bhp.com/forum/gadget...ovo-lemon.html Since I did not hear from you despite repeated attempts, you may expect this Blog to be all over the Internet (including Facebook, LinkedIn, Orkut, etc.) apart from a Case in Consumer Court. Thanks & Regards, Manveet. Last edited by manveet : 23rd March 2009 at 18:31.
	() Thanks

25th March 2009, 10:48	#22
zaks BHPian Join Date: Jan 2008 Location: Bangalore Posts: 952 Thanked: 181 Times View My Garage	I think you should send a finalistic mail saying that they are obliged to replace your laptop without further ado, and, don't forget to attach all the previous correspondence.
	() Thanks

25th March 2009, 14:03	#23
manveet Senior - BHPian Join Date: Jul 2006 Location: New Delhi Posts: 1,105 Thanked: 898 Times View My Garage	AFAIK, my Laptop is already scheduled to be replaced. I received a call yesterday from some lady in Lenovo asking me how much I purchased my Laptop for. I've given her the relevant info .. that I paid 55k for the Laptop and about 7k for extended warranty.
	() Thanks

25th March 2009, 15:29	#24
RX135 Senior - BHPian Join Date: Dec 2004 Location: pune Posts: 2,106 Thanked: 77 Times	Sorry to hear about your experience! I have used both IBM and Lenovo thinkpads (T43,60,61) and they are the best. Quite reliable, robust, easy to use and lightweight. When I moved from IBM Thinkpad to Lenovo Thinkpad, I was told of many horror stories of Lenovo and how it has poor quality compared to Lenovo, but have not come across any so far in last 2 years.
	() Thanks

25th March 2009, 16:19	#25
manveet Senior - BHPian Join Date: Jul 2006 Location: New Delhi Posts: 1,105 Thanked: 898 Times View My Garage	This is the Laptop I had earlier (775756Q) ... Lenovo 3000 Y410 775756Q Laptop PC \| Laptop.Views and this is the one being offered (27813DQ) Techtree.com India > Notebooks > Lenovo IdeaPad Y430 - 27813DQ Apart from being much lower priced, it has the T5800 processor as against the T7250 which I had earlier. Although both are 2GHz, the T5800's cache is at 667MHz as against the 800MHz of the T7250. Which is better? Edit: the newer laptop is based on the Montevina platform and has DDR3 RAM as against the DDR2 RAM I had earlier. Last edited by manveet : 25th March 2009 at 16:21.
	() Thanks

25th March 2009, 17:14	#26
rkbharat Senior - BHPian Join Date: Sep 2006 Location: Gurgaon/New Delhi Posts: 1,603 Thanked: 724 Times View My Garage	I have T42 used as roughly as possible for last 4 years, no problems ate all. Last year I bought Y500 and quality is ok, not good as compare to T Series, still no problems.
	() Thanks

30th March 2009, 16:36	#27
manveet Senior - BHPian Join Date: Jul 2006 Location: New Delhi Posts: 1,105 Thanked: 898 Times View My Garage	Got my replacement Laptop today, was supposed to take 10 days, is here in 2 days. More details later. And yes, thank you Team-Bhp. Cheers. Note to Mods: Please edit the title to "My Lenovo Lemon. Edit: Now Replaced Free". Tx. Last edited by manveet : 30th March 2009 at 16:38. Reason: Note to Mod added
	() Thanks

30th March 2009, 23:45	#28
Thad E Ginathom Distinguished - BHPian Join Date: Jun 2007 Location: Chennai Posts: 11,443 Thanked: 30,027 Times	Nice to hear about a successful resolution.
	() Thanks

31st March 2009, 05:24	#29
HappyWheels Senior - BHPian Join Date: Dec 2007 Location: Bangalore Posts: 4,145 Thanked: 571 Times	Great news, Manveet. Hope this one is a better fruit.
	() Thanks