[M35]

The Tata Aria Priority Assistance -Rapid resolutions !

A promising facility available for all Tata Aria owners to register their complaints online for quick and efficient assistance.


Pic source:automobilesreview.com

Tata Aria owners shall contact the Rapid resolution team for any

• Vehicle issues
• Service centre issues
• Dealership issues

This Rapid Resolutions Team is expected to fast-track any complaints reported and resolve it at the earliest.
Source and for more information:http://www.tataaria.com/rapid-resolutions

• Do make the best use of this, in case you have any issues with your Aria.
• Also do share here your experience to help people know how effective is this Rapid Resolutions facility from Tata?

[GTO]

Thread moved from the Assembly Line to the Dealerships & Service Section. Thanks for sharing!

[neel385]

An interesting take on improving the TASS issues and poor after sales image that TATA has. However, while it can now ensure that complaints are monitored at the highest level, I think that what TATA really needs to do is to ensure that they have a better training program for their service advisers and mechanics. Since the dealerships are not directly controlled by TATA, how they can do this remains a contentious issue. In any case the service provided by Concorde, TATA subsidiary is no better!

[vineethvazhayil]

Originally Posted by M35

The Tata Aria Priority Assistance -Rapid resolutions !

A promising facility available for all Tata Aria owners to register their complaints online for quick and efficient assistance.

Attachment 1069082

If only this thing looked any better!

But on a positive note, Tata is making an effort to improve their quality control (as reported in the media) and also turn their customer service up a couple of notches. It is the need of the hour, especially if they really want to sell 15 lakhs + products.

The wall street journal carried a story on Tata motors a couple of days back - http://online.wsj.com/article/SB1000...012018166.html

[M35]

Originally Posted by neel385

I think that what TATA really needs to do is to ensure that they have a better training program for their service advisers and mechanics.!

There seems to be some training program on the cards in the commercial vehicle section involving as many as 25,000 technicians, spread across the company's 1,300 commercial vehicle dealerships and authorised service stations, to upgrade their skills.Tata calls it Techfest.

Through TECHFEST, Tata Motors aims to promote a mutual understanding between Tata Motors and dealer service technicians, allowing them to learn the latest in service technologies, at the same time understanding their training needs, ensuring the highest levels of service quality and delivery. The first edition of TECHFEST was based on aggregate identification and specification, lubricants, vehicle electrical's, safety and troubleshooting.


The 5 stage competition is based on technical and theory tests, which analyses the quality of technicians. Through these evaluation processes, Tata Motors has been able to design and develop advanced training modules, to upgrade technical skills and usage of specialised tools, also rewarding and recognising best talent, and thereby creating healthy competition among channel partners.


I wish something similar or better and continuous programs are happening in the passenger vehicle section as well.

[teamveevee]

Originally Posted by neel385

what TATA really needs to do is to ensure that they have a better training program for their service advisers and mechanics.

http://www.tatamotors.com/media/pres...ses.php?id=845

Tata Motors has created a forum, bringing together about 25,000 technicians, spread across the company's 1,300 commercial vehicle dealerships and authorised service stations, to upgrade their skills.

This may be for CV, but based on feed back, same can be applied in PV also. Anyway, some good initiatives are happening with in TM.

[bravo82in]

The link doesnt seem to work. Too many complaints the server must have crashed.