Marathahalli branch.
I've scourged through the forum and I haven't seen another post in this topic, hence opening a new topic. Please excuse if it is repeated.
I own a Nissan Micra - Diesel engine. Recently I had to get some body work done on the car, I got the insurance approval in two days, yet the car was stuck at the service station for nearly a month during which I've heard of all sorts of excuses from "I"m not well" to "family member not well" which, as you can imagine, reeks of an unprofessional and lethargic attitude. Added to this, they would turn the table on me saying I didn't answer their call, etc.
Obviously, really harsh feedback was given. I get my car after nearly a month, and I settle the bill, bring it home.
Then I notice the damages. My front passenger seat is burnt with the cigarette lighter. And the passenger seat back rest leaver was broken, practically pulled out.
I realized then that someone had taken revenge on the harsh feedback that I gave and conveniently damaged things that I would never notice immediately since I am the sole user of the vehicle.
I immediately raised an issue and complained. And their lethargic answer was "Bring the car madam, we'll see what we can do."
I insisted they find the culprit and take action.
After a period of non-response and silence, they casually call me and ask me to bring the car for service. During this time I had raised a case on a consumer complaint redressal forum - as you can imagine - my complaint is still queued up.
Then I contact the corporate office in Chennai and directly complain to them. They follow through and contact the service center and push them to resolve the matter. After days of emails and calls going back and forth, we finally come to an agreement and I send my car for rectification to the service center.
It's now nearly 4 days, and they are yet to respond or rectify damages. Every time I call, they are like they are busy with stuff, like car service is a side business for them and they have something else more important going on. They don't respond to my calls or emails, and now my car is stuck at the service center.
I feel utterly helpless and frustrated. I would appreciate any advice I can get to rectify this or make the service center pay for all the grief they put me through. Now I'm even more worried they might on purpose damage some other part that I won't notice, just to get back at me for all the hell I raised for them.
Is there anyway I can pursue this legally? Do you have any advice? What would you do?
I don't think I want to go back to this service center again, unless they let me stand next to my car during the whole process and let me check each part they put into it or remove from it.
Have you ever thought that this can happen to anyone? We leave our cars at the service center trusting they'll do a good job, what if they do something to it that we'll never notice until we look for it or take the car apart? What if they replace a new part with an old one and charge us for the new one?
Would appreciate any advice. Thanks.