New Car
Mark on delivery after scrubbing
The Sony Head Unit and Aux Tray
The dent made by service people
Hi everyone,
After some excellent inputs from forum members on a new car choice as well as ICE, I finally picked up my Swift ZXI three weeks back (see pic), and now after the first service at 1000Km, here are my comments. Bottomline is I love the car, but I seem to be having a terrible experience so far on many different counts and would like to know your feedback or similar experiences and how you handled it.
Sales
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Picked up my vehicle from Popular Vehicles, Annanagar, Chennai. It was next to my house and so I thought it would be more convenient. Had a little annoying experience with the sales team, who promptly came and took the booking order from me and them forgot about it. I had to chase the salesperson for information on the car, the deal and accessories, which I got after a week of chasing. Agreed on adding in the Sony head unit (M7810), Sony Aux Tray, Llumar Sunfilm. Had a very good experience with SBI, who did the finance. They asked for a set of papers, came promptly and collected it the next morning and called back in three days to say my loan had been approved and asked me to come over and collect the cheque.
Delivery
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Was asked to pick up the car on the 7th July at 5:30 PM. Went there at 5 and waited till 7:15. Finally got the car! yaay! looks awesome! On closer inspection, I notice two things - one, a dark mark is above the driver side window on the door frame about one square inch in size. Salesperson says not to worry its from a sticker and will go away after few washes. He is wrong - it is some kind of acid burn and doesnt go with any amount of washing. I have used Turtlewax rubbing compund and it has lessened considerably (see pic), but at the cost of reduced gloss in that area. Two, the sunfilm application is horrendous. There are bubbles all over the rear glass, and a few in the front windscreen strip and side windows. Accessories person tells me not to worry, it will settle down in a few days. He is also wrong - its still the same, and is irritating as hell to drive in the night as the light hits all the bubbles in the rear, making it difficult to see.
First 1000Km
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Car is excellent to drive, just love the comfort, handling and the air conditioning is top notch in the Chennai heat. Fix in the JBL compos in front and JBLs at the rear and spend a hour or two tweaking the sound to get it just right. Sounds super! (see pic)
Day Three - parked at the office and come down to lunch - notice that the right rear tire has deflated fully. Call Popular emergency and get a guy who cannot speak English or Tamil. Instead he speaks a hybrid language of Tamil and Malayalam. Get frustrated after 10 minutes of trying to communicate and ask him if there is anyone around. Explain to the other person my location and they promise to come in two hours, which they do. They replace the tire with the spare and take it for repair. I spend the NEXT SEVEN DAYS trying to get it back. I make calls twice a day until I finally get it back. They tell me its a valve failure, which is puzzling as the car is three days old and has done less than 50KM. They do not comment when I ask them to replace the tire, telling me that its been fixed. But seven days???? sucks...
From day one, I notice a loud high pitched whine from the car on cold start that disappears after changing gear. Think that this will get OK after first service - it does not. Any ideas what this is will be appreciated. Also I notice around six-seven times, while driving at night, the dashboard backlights for the speedo, RPM and Fuel suddenly disappear for a few seconds and reappear. Once it disappeared for a few minutes. Also the rear door rubber beading doesnt seem to be stuck to the frame and is loose and starts drooping a little
1st SERVICE NIGHTMARE
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Car is great, and no problems at all until first service. I clean the car everyday and wax once a week and proudly display my shiny new car! But the worst is still to come. Completed 1000 km in three weeks thanks to some lovely ECR drives, and call Popular, who says they will send in someone to collect the car. No sign of the person for three days. I go to the showroom and make a scene with the manager who promises to send in someone immediately. Person calls and comes to collect the car on a Sunday as per my convenience. I explain the problems of the dashboard lights and the drooping beading and the bubbly sunfilm - he says they will fix the other issues and service and then tackle the sunfilm as that has to be done by the accesories dept. Guy returns the car in the night - beading has not been fixed, dashboard light problem is the same, guy has not understood a word I have said and it is marked in the service sheet "Dashboard light (seatbelt) ok" which is not connected to my problem.
While cleaning the car the next morning I notice that THERE IS A F@#$%@# DENT under the front bumper (see pic). Not very visible from the top with just a slight bulge, but when seen from ground level, it is positively ugly - I hate the service guys - they have dented my brand new car and dont even have the decency to tell me about it while returning it! How does something hit from underneath so hard??? It doesnt look like it has been hit from the front. I'm furious and feel like hitting someone. Call the service guys and rave at them and they promise to get it all fixed and after a few more furious calls up the chain, I have a person visit to see the vehicle.
The guy apologizes and says they will repair it. I tell him that this is a brand new vehicle and repair is unacceptable. I tell him they will have to replace it (somehow it feels damaged even after a repair, plus its their fault so I feel I am entitled to one) but he says this part is in high demand and not easily available and they will repair it and I wont notice the difference - I tell him thats crap and I dont mind waiting for a replacement, but he mumbles some other excuse and says I wont notice. I tell him if I do notice it I will send it back for a replacement. He has taken the car today to fix these and I will get it back tomorrow and will update.
Also they have cleaned all the interior trim with some oil, which has taken away the nice new car smell and left a horrible oily smell that has lessened after airing the car. They have also fiddled with my Stereo EQ settings and changed my driver seat length, height and angle. My ashtray, which contained some small change in notes and coins has also been emptied.
This is really pissing off - is there something or some action I can take for such inefficient service thats plagued me right from booking of the car? Has anyone else here dealt with Popular and found them this inefficient or am I one of those unlucky few? Can I escalate to Maruti for further action? Any advice in this will be appreciated.