Avenue Nissan, Chennai damages 6-month old Sunny sent for service. EDIT: New Car replacement!

sarav_a · 19th June 2015, 16:10

Quote:

Originally Posted by GTO

GOOD NEWS

Thanks to Joshguy for the latest update!

*My friend has got confirmation from Nissan that they will replace it with a brand new car.*

Workshops will have "workplace accident insurance" isnt? Can't Avenue claim the damages from their insurance, if they have one??

S2!!! · 20th June 2015, 10:27

From Team-BHP's FB page:

The owner comments -

Quote:

Avenue Nissan has promised for a Brand new car as a replacement smile emoticon .. Thanks friends for all your support in the much needed time...Special thanks to Team-BHP.comand Nissan for your involvement & Support in resolving the issue. Once received will post the new car Pics.

Jaggu · 20th June 2015, 13:47

This is really super duper of Nissan! A big thumb's up!

Hope this sets a good precedence of dealers and manufacturers working together with customers, to resolve serious issues amicably. Am very impressed with Nissan.

saket77 · 20th June 2015, 16:24

Wow! Great decision by Nissan! The respect for the company has gone a good few notches higher.
My best wishes to the owner of the car. Great customer service has saved him (& the co. too) a lot of hassles. Just wish both a great road ahead.

Regards,
Saket.

Holyghost · 20th June 2015, 19:31

Good to know the issue got resolvedin a customer friendly manner. Great customer service by Nissan, indeed the respect for the company has gone up.

Ritesh_Dogar · 20th June 2015, 20:01

This was much deserved by the OP saved him a lot of harassment. Hats off to Nissan for taking a good decision. The respect for the company indeed got higher. Learning for other car manufacturers too.

20th June 2015, 13:47	#78
Jaggu Team-BHP Support Join Date: May 2004 Location: Bangalore Posts: 20,215 Thanked: 15,907 Times	Re: Avenue Nissan, Chennai damages 6-month old Sunny sent for service. EDIT: New Car replacement! This is really super duper of Nissan! A big thumb's up! Hope this sets a good precedence of dealers and manufacturers working together with customers, to resolve serious issues amicably. Am very impressed with Nissan.
	(3) Thanks

20th June 2015, 16:24	#79
saket77 Distinguished - BHPian Join Date: Dec 2012 Location: Ranchi Posts: 4,396 Thanked: 12,046 Times	Re: Avenue Nissan, Chennai damages 6-month old Sunny sent for service. EDIT: New Car replacement! Wow! Great decision by Nissan! The respect for the company has gone a good few notches higher. My best wishes to the owner of the car. Great customer service has saved him (& the co. too) a lot of hassles. Just wish both a great road ahead. Regards, Saket.
	() Thanks

20th June 2015, 19:31	#80
Holyghost BHPian Join Date: Oct 2007 Location: Bangalore Posts: 593 Thanked: 1,129 Times	Good to know the issue got resolvedin a customer friendly manner. Great customer service by Nissan, indeed the respect for the company has gone up.
	() Thanks

20th June 2015, 20:01	#81
Ritesh_Dogar BHPian Join Date: Jun 2014 Location: Shimla, H.P. Posts: 110 Thanked: 83 Times View My Garage	This was much deserved by the OP saved him a lot of harassment. Hats off to Nissan for taking a good decision. The respect for the company indeed got higher. Learning for other car manufacturers too.
	() Thanks