Dealer registers Grand Vitara of the wrong colour in my name | Now what?

sabi_swat · 2nd December 2022, 02:40

I don't understand what was the hurry to take the delivery of the car without seeing it in flesh. If you are buying 20 lac car at least take a day off from work and give a full day to it. When I went to take delivery of my swift, I took a whole day off and the process went like this:

1. Visited the showroom as soon it got opened.
2. Saw the car in flesh and did PDI.
3. Satisfied, I signed some RTO related documents and other docs related to the car.
4. Negotiated and fixed the final pricing which include the accessories, discounts and insurance quotes.
5.Made down payment and immediately give a go ahead to bank to disperse the loan amount to the dealer. Here in case of loan, one need to apply for it days before delivery and the amount will released only after the customer go ahead. The whole dispersing process took only 2/3 hours.
6. In the meantime approval of temporary registration came from RTO.
7.Took the car and zoomed away.

govigov · 2nd December 2022, 03:37

The new Grand Vitara is hot stock, can you sell that around for a profit? You got a nice shade of blue that is easy to sell.

Joeboy · 2nd December 2022, 10:44

It looks the car with wrong colour was registered deliberately by the dealer and not a mistake as it might be the only colour of that particular variant available. Definitely it is outright cheating of the customer by the dealer. When I bought my vehicle from Maruti I was contacted over the phone by the separate registration department of the dealer and they confirmed all the details like name, address, model, colour and variant before sending the vehicle for registration. So definiitely there is something fishy done by the dealer in this case.

Gildarts · 3rd December 2022, 15:59

Get the car thoroughly inspected to ensure that the mistake was innocent. Push the dealer for some goodies like extended warranty, accept the car and enjoy your purchase. I feel that prolonging this will only be detrimental to the buyer rather than the dealer, considering the amount of red tape involved. After all, Vitara looks good in blue too.

Beingtraveler · 2nd February 2023, 07:55

I can understand that colour matters but if the car has been registered under your name, I would recommend to take the car and just let it be. Once car gets registerd under someone's name, it's that person's responsibility going forward for any situation or mishap as long as RC bears their name. I'm not sure what course of action the dealership is planning, but you should be aware of that. If they are planning to transfer it to someone else, it will be counted as a second hand purchase and that will be at cost of someone. Well, enjoy the ride is what I would suggest and blue is a great colour too

Also, did you check the form while signing what colour was mentioned in it? Just wondering how paperwork was carried.

avikagarwal · 6th February 2023, 14:31

A big thanks to everyone for your support and guidance.
The car was finally delivered to me in the correct colour on December 24th.
Having learnt my lesson the hard way, I made sure to inspect the car pre registration and pre delivery.

2nd December 2022, 02:40	#31
sabi_swat BHPian Join Date: Nov 2018 Location: New Delhi Posts: 32 Thanked: 71 Times	Re: Dealer registers Grand Vitara of the wrong colour in my name \| Now what? I don't understand what was the hurry to take the delivery of the car without seeing it in flesh. If you are buying 20 lac car at least take a day off from work and give a full day to it. When I went to take delivery of my swift, I took a whole day off and the process went like this: 1. Visited the showroom as soon it got opened. 2. Saw the car in flesh and did PDI. 3. Satisfied, I signed some RTO related documents and other docs related to the car. 4. Negotiated and fixed the final pricing which include the accessories, discounts and insurance quotes. 5.Made down payment and immediately give a go ahead to bank to disperse the loan amount to the dealer. *Here in case of loan, one need to apply for it days before delivery and the amount will released only after the customer go ahead.* The whole dispersing process took only 2/3 hours. 6. In the meantime approval of temporary registration came from RTO. 7.Took the car and zoomed away.
	(3) Thanks

2nd December 2022, 03:37	#32
govigov Senior - BHPian Join Date: Oct 2007 Location: Cochin!!!!! Posts: 1,691 Thanked: 1,092 Times View My Garage	Re: Dealer registers Grand Vitara of the wrong colour in my name \| Now what? The new Grand Vitara is hot stock, can you sell that around for a profit? You got a nice shade of blue that is easy to sell.
	(1) Thanks

2nd December 2022, 10:44	#33
Joeboy BHPian Join Date: Sep 2022 Location: Chennai Posts: 42 Thanked: 69 Times	Re: Dealer registers Grand Vitara of the wrong colour in my name \| Now what? It looks the car with wrong colour was registered deliberately by the dealer and not a mistake as it might be the only colour of that particular variant available. Definitely it is outright cheating of the customer by the dealer. When I bought my vehicle from Maruti I was contacted over the phone by the separate registration department of the dealer and they confirmed all the details like name, address, model, colour and variant before sending the vehicle for registration. So definiitely there is something fishy done by the dealer in this case.
	() Thanks

3rd December 2022, 15:59	#34
Gildarts BHPian Join Date: Feb 2016 Location: Tiruchirappalli Posts: 106 Thanked: 273 Times	Re: Dealer registers Grand Vitara of the wrong colour in my name \| Now what? Get the car thoroughly inspected to ensure that the mistake was innocent. Push the dealer for some goodies like extended warranty, accept the car and enjoy your purchase. I feel that prolonging this will only be detrimental to the buyer rather than the dealer, considering the amount of red tape involved. After all, Vitara looks good in blue too.
	(1) Thanks

2nd February 2023, 07:55	#35
Beingtraveler BHPian Join Date: Oct 2022 Location: New Delhi Posts: 43 Thanked: 66 Times	Re: Dealer registers Grand Vitara of the wrong colour in my name \| Now what? I can understand that colour matters but if the car has been registered under your name, I would recommend to take the car and just let it be. Once car gets registerd under someone's name, it's that person's responsibility going forward for any situation or mishap as long as RC bears their name. I'm not sure what course of action the dealership is planning, but you should be aware of that. If they are planning to transfer it to someone else, it will be counted as a second hand purchase and that will be at cost of someone. Well, enjoy the ride is what I would suggest and blue is a great colour too Also, did you check the form while signing what colour was mentioned in it? Just wondering how paperwork was carried.
	() Thanks

6th February 2023, 14:31	#36
avikagarwal Newbie Join Date: Jul 2022 Location: Kolkata Posts: 2 Thanked: 2 Times	Re: Dealer registers Grand Vitara of the wrong colour in my name \| Now what? A big thanks to everyone for your support and guidance. The car was finally delivered to me in the correct colour on December 24th. Having learnt my lesson the hard way, I made sure to inspect the car pre registration and pre delivery.
	() Thanks