First service at Concorde Hosur road guys,
just back from the first service of the safari, done at 1.2k, sharing my experience.
the service center is far, out of city, reached there before 9 o'clock itself, the fear of the mighty (nasty rhymes pretty well here) hosur road. had booked the service 3 days earlier, easy process to sum up.
there were a few rattles, from the rear door as is inevitable, then there was a squeak from the steering on turning left, rear door child lock deciding to fall down into lock position every now and then trying to be extra helpful, a clicking sound from the co-passenger seat when occupied, humming sound at half clutch, TAKK sound at full steering and a grinding noise in acceleration at 1/2 gears.
the service manager and the cro were good, listened and listed down problems properly, a good change for me from my earlier experiences with vijay auto on bannerghatta road. the delivery was promised at 5:30. they give you a shuttle service back to some accessible part of the city too, avail of that in case you need, very helpful at that. no point waiting at the service station for long hours as dadu undertook, more so because you can't go into the service bay.
again reached the service station much early than required, thanks to apprehensions about the hosur road, the volvo ride was well worth it, need to mention it, the driver and lady conductor were very very courteous and helpful, ended up saying thank you sir, thank you ma'm while getting off the bus and it is my favorite pastime to honk at bmtc drivers i tell you.. :-)
the vehicle was ready, took three test drives, some minor niggles solved after each, it was pleasant talking with the mechanics and the cro, very willing and helpful lot i have to write here.
talking of service charges, none. no oil change, since this thing had been taken up earlier in some other thread, enquired again with them. the answer was that they took out a small amount of oil and checked for viscosity, color and suspended particles, since no abnormality found, oil not changed, topped up the thing though, but no charges for something minor like that.. all the problems taken care of and assurance that i can bring in the vehicle anytime, left the station 3 hours later, having a good feeling and thoroughly enjoying the time spent talking of cars, trips and safaris mostly. one suggestion made to them, keep some good car magazines if possible for customers waiting in the lounge.
the grinding noise and the takk sound can't be rectified according to them, that'd be there for all vehicles, that's an update from my side.
so, guess the experience was nice for me and would like to go there only for subsequent services, one thing amazes me, the 1 year service frequency, that's not heard of in other car-speak..
cheers! |