Final correspondence with Skoda Auto India and Continental motors. Shameful. Dear fellow BHPians. I am enclosing my latest correspondence with Skoda Auto and Continental Motors. If you have read my starting thread, you'll know what the condition of the car had become. And till now, it is with them. My father has been following it up and this is what the final mail to them is like. There is a lot in between but I guess I shall leave that to myself.
The car was delvered to us initially with a leaking intercooler. That they said they have now replaced. They delivered it back to us then and it was noticed that the turbo is malfunctioning now. That they say is rectified. Then they even went ahaed and changed the ECM. and since then the car has been with them. I have all plans of highlighting this with the Autocar people and the media. I guess I have no other choice. Its been more than 6 months now and emagine going without a car for that long. plus, its a 14lac rupees car. And this is the service?? The mail is as under and I have kept it short keeping out the above. Feel free to fit it inn wherever you see the delivery dates. I'm ashamed of this company and their service.
I request Team BHP to advice me as to what should be my step to brig both the company and dealer to task.
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Dear Mr.Kulkarni,(Skoda After sales personal)
We are really surprised to note the casual manner by which you are trying to address our concerns about the car DL 4CR 9123.
Do you think that we have no other work but to attend to this car, getting it repaired at Continental Auto again and again and keep on corresponding with you endlessly-?
We would like to bring on record the following facts:-
A- We had purchased this car from Continental Auto and the same has been maintained / serviced solely at Continental Auto through out.
B- Though this car is used by Mr.Kapil Jolly who is based at Rampur, it was always sent to Continental Auto, even for small jobs and we never got it serviced / repaired outside.
C- After each service / repair, we took delivery of the car with full confidence on Continental Auto as it is not possible for any owner / driver to check the work done in the car by an authorized dealer.
D- During one of the service visits we had reported of Side Blinkers not functioning and the car was delivered to us after servicing and correction / rectification of this fault.
E- After running for few days, we noticed some smoke coming out from inside the dash board and the car was promptly sent to Continental Auto during 3rd week of March, 08. After inspection we were told that the Harness Wiring of the car has burnt (which was due to the work of able technicians of Continental Auto who wrapped high current copper wire in place of Fuse when they could not find the fault of side blinkers not functioning) and we should lodge insurance claim for the same.
F- After regular follow up with Skoda Auto India and Continental Auto, the car was finally offered to us for delivery (after about 5 months) on 16th August but when we went to take delivery, we were highly shocked to see the bad condition of the car, please refer our mail of 17th August in this regard.
G- After rectifying the damage done by able engineers of Continental Auto, the car was delivered to us on 25th August but it was sent back to them the very next day on 26th August with “Orange Light glowing, indicating Engine Trouble”.
H- After doing some work here and there on 26th August itself, the car was delivered to us with the assurance that the car is now O.K. and we can safely drive it to Rampur but after running for about 100 Kms, the same fault “Orange Light glowing, indicating Engine Trouble” reappeared.
I- After our various calls and mails, you were kind enough to instruct Continental Auto to send their engineers to Rampur to inspect the Car wherein they came to the conclusion that the Intercooler of the car is Leaky and the car is to be sent back to Continental Auto for rectification.
J- The car was again deposited with Continental Auto on 6th Sept and after rectification and after another few hundred kilometers of driving and testing it was again delivered to us on 14th Sept with the assurance that the car is now in perfect condition.
K- Surprisingly after driving only few Kms in Delhi, the fault of “Orange Light glowing, indicating Engine Trouble” again reappeared and the car was once again sent back to Continental Auto on 16th Sept and since than the car is lying at Continental Auto.
Keeping in view the above, hope you appreciate and realize that this car has been ruined by able engineers of Continental Auto who have been experimenting on it making it highly unreliable and can put the occupants into serious problem / inconvenience if it is driven on long routes and / or at odd hours.
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Last edited by Jaggu : 5th October 2008 at 14:25.
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