Ford service -- Suggestion required

Jaguar · 6th September 2008, 23:51

Nemo, I second you. Went to Lathangi this evening to do a general checkup of the car and renew the insurance. My experience was far from pleasant.

My regular service is due at the end of this month. But, since I am planning a long trip this weekend, I called up Lathangi and asked for a general checkup. The lady who answered my call refused any appointment this weekend, and asked me to talk to her manager Mr. Viswanath. Called him up, and he asked me to bring the vehicle anytime today before 6. So far so good.

Meanwhile, I have been getting multiple calls from lathangi for the insurance renewal over the past week. A girl from lathangi spoke to me yesterday Ifko-Tokyo insurance and was asking me my vehicle value, its depreciated value and all to calculate the premium. So much for her knowledge that she was in fact ready to fix my vehicle value at 5 lakh (The new ikon costs less). I told her about my service appointment and agreed to meet with her as well.

Went to Lathangi at 4 pm today. As, Nemo has written earlier, the service area is cramped. As against Cauvery, there is no proper place to park your car. A security guard asked me to park the vehicle in the by-lane itself and go and meet the service adviser.

Asked the receptionist for Mr Viswanath. She called someone, talked something in Kannada, asked me to wait and walked outside. Note that there is no place for the customer to sit in the reception area (the customer longue is somewhere in the first floor). After waiting for 10 min, asked another lady about the service manager. She too called someone and told me that he'd come in another 2 min. 5 min and no sign of Viswanath. So, I called him up from my mobile myself and he said he is on his way. A minute later another service adviser standing there calls for me and arranges for the checkup (Guess Viswanath called him). But, he hardly listens to me and is busy running here and there. He just asked some service boy to check the vehicle and disappeared.

The check up (or whatever it was) done, I go back to the reception and ask for the insurance renewal. Turns out, the only person in lathangi who deals with insurance (the girl who had spoken to me multiple times last week and agreed to meet me today) is not in. The receptionist talks to the girl and assures me that they'll send their executive to collect the cheque (Whoever told them that I'd renew the insurance through them????)

Btw, still no sign of Viswanath.

Wanted to purchace System G, but the accessory guy tells me... well! I'll make that into a seperate thread. Want everyone to read that story.

I will seriously re-consider my decision to take my car there for the next service next month. What other choice do I have? Metro?

- Jag

PS: My Car is still under warranty and have to rely on A.S.S.

reignofchaos · 7th September 2008, 01:41

Surprised to see so many bad reviews of lathangi. When they were selling mitsubishi, their service was really very good with no scope for complaints.

benbsb29 · 7th September 2008, 10:56

Ramesh, which is the insurance company you plan on going forward with? I am sticking with Bajaj Allianz, and they had someone come to my home at my convenience and collect the cheque. Let me know if you want the details. I was told i would get the insurance document in about 10-12 days. Between, do you have the insurance renewal notice with you? Would make things really easy.

Since i havent been to Lathangi so far, cant really comment on their setup. I just wish i dont begin to miss Cauvery big time. As for System G, like the others mentioned, better to procure it from outside.

Jaguar · 7th September 2008, 15:17

I too am thinking to stick with Bajaj Allianz and I do have the renewal notice from them with me. Just wanted to explore other options as these guys from lathangi are calling me every other day.

nemo · 7th September 2008, 18:31

Quote:

Originally Posted by Jaguar

Wanted to purchase System G, but the accessory guy tells me... well! I'll make that into a separate thread. Want everyone to read that story.

Jag, Interesting you mentioned about System G, i too had had a conversation (actually tried) to the service assistant on this and the guy responded in monosyllables and finally (perhaps to get rid of me) concluded it's not worth.

silver_shadow · 7th September 2008, 18:43

Quote:

Originally Posted by Jaguar

I too am thinking to stick with Bajaj Allianz and I do have the renewal notice from them with me. Just wanted to explore other options as these guys from lathangi are calling me every other day.

here's a suggestion: find an axis bank branch convenient to you. go in with your old policy and RC book. they'll make you fill a form, take a xerox, take the fee and they'll have it ready for you. pretty convenient. any vehicle even bikes.

benbsb29 · 7th September 2008, 20:32

Quote:

Originally Posted by silver_shadow

here's a suggestion: find an axis bank branch convenient to you. go in with your old policy and RC book. they'll make you fill a form, take a xerox, take the fee and they'll have it ready for you. pretty convenient. any vehicle even bikes.

Tell me whats the difference between this, and the way any normal insurance company works? If the protagonist has the time to make it to the insurance company's office it would work out the very same way, leaving aside the need for the RC book, ofcourse.

silver_shadow · 12th September 2008, 21:36

ben the difference is IF the axis bank branch is closer to your house which is more likely for most of us rather than the insurance office

at least that's the way it is for me in HSR layout.

Path_Finder · 12th September 2008, 21:43

Why are you folks discussing about insurance on this thread about Ford Service?

arunkumars · 26th October 2010, 13:26

Guys,

This thread is 2 years old but would be helpful if we can list the Ford service centres in Bangalore and the quality of service they offer for vehicles with/ without warranty.

Or suggestion for any independent service centre is also welcome

ampere · 26th October 2010, 13:41

I have been with Metro for the last 5+ years (The place where I bought the car) and not any thing to complain about. They call, remind and also they send drivers to pick-up as well. Overall satisfied. Car also gets cleaned well.

I always opt for the "3M cleaning" for which they charge something in the range of 1000-1500, but I find it really worthy.

sammyboy · 26th October 2010, 13:46

Quote:

Originally Posted by ampere

I have been with Metro for the last 5+ years (The place where I bought the car) and not any thing to complain about. They call, remind and also they send drivers to pick-up as well. Overall satisfied. Car also gets cleaned well.

I always opt for the "3M cleaning" for which they charge something in the range of 1000-1500, but I find it really worthy.

Make that a double

+1 to that. The exact same review apart from the fact that I have never tried the car pick up facility.

Get a 3M Cleaning done every service, about 10K kms and am happy with the service. They have always given me options for "work arounds" or jugaads (which is the indian way) instead of asking me to change parts everytime.

Godfather · 26th October 2010, 14:01

My Endeavour is due for a service this saturday. Have booked in lathangi itself since i bought the car from them and also that the roof DVD player has stopped working.

will update about the experience.

arunkumars · 26th October 2010, 14:30

Thanks for the reply guys.

My car is serviced by Metro Ford for the past 5 years as well. But wanted to check if they are able to handle the capacity now as Figo is selling decent numbers.

I did not like the attitude of the service advisor at Metro Ford the previous time I visited them. They kept me waiting for more than an hour by giving lame excuses.

So wanted to know if there was any other better alternative.

How about some independent garages in Bangalore you guys might know.

sammyboy · 26th October 2010, 14:36

Quote:

Originally Posted by arunkumars

How about some independent garages you guys might know.

I did try Sejal motors a couple of days back as the coolant was leaking from my car. The owner Srinivas is great, very polite and always ready to help. The other members were also pretty good. Check more reviews and contact info here : http://www.team-bhp.com/forum/bangal...bangalore.html

If its just service, I am sure they will do well. I saw another Ikon being serviced while I was there and they were really doing a thorough job.
p.s. mention Team bhp as reference, it will surely help as a few of us have visited the place before and he is well aware of it.

6th September 2008, 23:51	#16
Jaguar Senior - BHPian Join Date: May 2006 Location: Bangalore Posts: 1,208 Thanked: 2,547 Times	Nemo, I second you. Went to Lathangi this evening to do a general checkup of the car and renew the insurance. My experience was far from pleasant. My regular service is due at the end of this month. But, since I am planning a long trip this weekend, I called up Lathangi and asked for a general checkup. The lady who answered my call refused any appointment this weekend, and asked me to talk to her manager Mr. Viswanath. Called him up, and he asked me to bring the vehicle anytime today before 6. So far so good. Meanwhile, I have been getting multiple calls from lathangi for the insurance renewal over the past week. A girl from lathangi spoke to me yesterday Ifko-Tokyo insurance and was asking me my vehicle value, its depreciated value and all to calculate the premium. So much for her knowledge that she was in fact ready to fix my vehicle value at 5 lakh (The new ikon costs less). I told her about my service appointment and agreed to meet with her as well. Went to Lathangi at 4 pm today. As, Nemo has written earlier, the service area is cramped. As against Cauvery, there is no proper place to park your car. A security guard asked me to park the vehicle in the by-lane itself and go and meet the service adviser. Asked the receptionist for Mr Viswanath. She called someone, talked something in Kannada, asked me to wait and walked outside. Note that there is no place for the customer to sit in the reception area (the customer longue is somewhere in the first floor). After waiting for 10 min, asked another lady about the service manager. She too called someone and told me that he'd come in another 2 min. 5 min and no sign of Viswanath. So, I called him up from my mobile myself and he said he is on his way. A minute later another service adviser standing there calls for me and arranges for the checkup (Guess Viswanath called him). But, he hardly listens to me and is busy running here and there. He just asked some service boy to check the vehicle and disappeared. The check up (or whatever it was) done, I go back to the reception and ask for the insurance renewal. Turns out, the only person in lathangi who deals with insurance (the girl who had spoken to me multiple times last week and agreed to meet me today) is not in. The receptionist talks to the girl and assures me that they'll send their executive to collect the cheque (Whoever told them that I'd renew the insurance through them????) Btw, still no sign of Viswanath. Wanted to purchace System G, but the accessory guy tells me... well! I'll make that into a seperate thread. Want everyone to read that story. I will seriously re-consider my decision to take my car there for the next service next month. What other choice do I have? Metro? - Jag PS: My Car is still under warranty and have to rely on A.S.S.
	() Thanks

7th September 2008, 01:41	#17
reignofchaos Senior - BHPian Join Date: Apr 2007 Location: Bangalore Posts: 2,542 Thanked: 2,450 Times View My Garage	Surprised to see so many bad reviews of lathangi. When they were selling mitsubishi, their service was really very good with no scope for complaints.
	() Thanks

7th September 2008, 10:56	#18
benbsb29 Team-BHP Support Join Date: Nov 2006 Location: Brisbane Posts: 9,968 Thanked: 13,227 Times View My Garage	Ramesh, which is the insurance company you plan on going forward with? I am sticking with Bajaj Allianz, and they had someone come to my home at my convenience and collect the cheque. Let me know if you want the details. I was told i would get the insurance document in about 10-12 days. Between, do you have the insurance renewal notice with you? Would make things really easy. Since i havent been to Lathangi so far, cant really comment on their setup. I just wish i dont begin to miss Cauvery big time. As for System G, like the others mentioned, better to procure it from outside.
	() Thanks

7th September 2008, 15:17	#19
Jaguar Senior - BHPian Join Date: May 2006 Location: Bangalore Posts: 1,208 Thanked: 2,547 Times	I too am thinking to stick with Bajaj Allianz and I do have the renewal notice from them with me. Just wanted to explore other options as these guys from lathangi are calling me every other day.
	() Thanks

12th September 2008, 21:36	#23
silver_shadow BHPian Join Date: Apr 2008 Location: Bangalore Posts: 366 Thanked: 3 Times	ben the difference is IF the axis bank branch is closer to your house which is more likely for most of us rather than the insurance office at least that's the way it is for me in HSR layout.
	() Thanks

12th September 2008, 21:43	#24
Path_Finder BHPian Join Date: Jul 2008 Location: Bangalore Posts: 622 Thanked: 6 Times View My Garage	Why are you folks discussing about insurance on this thread about Ford Service?
	() Thanks

26th October 2010, 13:26	#25
arunkumars BHPian Join Date: Dec 2009 Location: INDIA Posts: 55 Thanked: 7 Times	Guys, This thread is 2 years old but would be helpful if we can list the Ford service centres in Bangalore and the quality of service they offer for vehicles with/ without warranty. Or suggestion for any independent service centre is also welcome Last edited by arunkumars : 26th October 2010 at 13:28. Reason: Added text
	() Thanks

26th October 2010, 13:41	#26
ampere Team-BHP Support Join Date: Sep 2009 Location: Bangalore Posts: 17,952 Thanked: 12,939 Times View My Garage	I have been with Metro for the last 5+ years (The place where I bought the car) and not any thing to complain about. They call, remind and also they send drivers to pick-up as well. Overall satisfied. Car also gets cleaned well. I always opt for the "3M cleaning" for which they charge something in the range of 1000-1500, but I find it really worthy.
	() Thanks

26th October 2010, 14:01	#28
Godfather Senior - BHPian Join Date: Dec 2005 Location: Bangalore / Atlanta Posts: 1,387 Thanked: 70 Times View My Garage	My Endeavour is due for a service this saturday. Have booked in lathangi itself since i bought the car from them and also that the roof DVD player has stopped working. will update about the experience.
	() Thanks

26th October 2010, 14:30	#29
arunkumars BHPian Join Date: Dec 2009 Location: INDIA Posts: 55 Thanked: 7 Times	Thanks for the reply guys. My car is serviced by Metro Ford for the past 5 years as well. But wanted to check if they are able to handle the capacity now as Figo is selling decent numbers. I did not like the attitude of the service advisor at Metro Ford the previous time I visited them. They kept me waiting for more than an hour by giving lame excuses. So wanted to know if there was any other better alternative. How about some independent garages in Bangalore you guys might know. Last edited by arunkumars : 26th October 2010 at 14:41.
	() Thanks