Sureshot way of ensuring 10/10 in customer feedback?

Spitfire · 18th February 2010, 16:43

One things for sure these feedback forms are quite inportant for these dealers and customers should use it as a powerful tool to get the dealers complete the jobs in all honesty.

I have seen lot of people fill up these forms casually while I spend atleast 15-20 mins filling them out. But Mahindra has not let me down till now.

nandans2005 · 19th February 2010, 20:26

i never ever believed these feedback forms works in INDIA. For example, i had given loads of feedback by way of these forms, especially to the Mandovi guys. But i see that the dealership has in no way changed atleast in the departments mentioned to be improved all these years through the feedback forms.

Example :Their washing is something which needs to be improved, but one of my cars gets the same bad quality wash everytime it goes for a service. I dont see a point in wasting time in filling the forms.

krish3 · 1st March 2010, 20:58

Our power as customers lie in the feedback form, without which there is no way one can stop the dealers from giving bad service.

Nandan- Since you filled the feedback form and still they haven't improved, send the business envelope feedback form which Maruti gives. You will surely get a call back from Maruti. And why dont you change service stations instead of going back to them?

vigsom · 1st March 2010, 21:34

My personal experience with Maruti's customer service is bad ; I was desperately looking for some spares and rang their Offices all over the country with no satisfactory response;same with their toll free no.

18th February 2010, 16:43	#16
Spitfire BANNED Join Date: Jul 2006 Location: Panaji - Goa/Bangalore - Karnataka Posts: 3,313 Thanked: 777 Times	One things for sure these feedback forms are quite inportant for these dealers and customers should use it as a powerful tool to get the dealers complete the jobs in all honesty. I have seen lot of people fill up these forms casually while I spend atleast 15-20 mins filling them out. But Mahindra has not let me down till now.
	() Thanks

19th February 2010, 20:26	#17
nandans2005 BHPian Join Date: Oct 2009 Location: Bangalore. Posts: 640 Thanked: 42 Times	i never ever believed these feedback forms works in INDIA. For example, i had given loads of feedback by way of these forms, especially to the Mandovi guys. But i see that the dealership has in no way changed atleast in the departments mentioned to be improved all these years through the feedback forms. Example :Their washing is something which needs to be improved, but one of my cars gets the same bad quality wash everytime it goes for a service. I dont see a point in wasting time in filling the forms. Last edited by nandans2005 : 19th February 2010 at 20:29.
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1st March 2010, 20:58	#18
krish3 BHPian Join Date: Apr 2007 Location: Cochin/Bangalore Posts: 758 Thanked: 191 Times	Our power as customers lie in the feedback form, without which there is no way one can stop the dealers from giving bad service. Nandan- Since you filled the feedback form and still they haven't improved, send the business envelope feedback form which Maruti gives. You will surely get a call back from Maruti. And why dont you change service stations instead of going back to them?
	() Thanks

1st March 2010, 21:34	#19
vigsom Distinguished - BHPian Join Date: Feb 2006 Location: NSEW Posts: 3,866 Thanked: 27,538 Times	My personal experience with Maruti's customer service is bad ; I was desperately looking for some spares and rang their Offices all over the country with no satisfactory response;same with their toll free no.
	() Thanks