![]() | #226 | ||
BHPian ![]() Join Date: Apr 2015 Location: Bangalore,Erode
Posts: 40
Thanked: 40 Times
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![]() When i asked him why, he said the reception and assurances made by service personnel were so much improved and convincing. So, Poloprasad, it might be right time to update your latest contact information at the dealership. Who knows, you might find some coupons in your mail box soon. | ||
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![]() | #227 |
BHPian ![]() Join Date: Oct 2007 Location: Delhi
Posts: 106
Thanked: 52 Times
| ![]() Ok, Another thing done by my service center. Yesterday I went to service center for a stuck cigarette lighter issue. On way back the manager gave me a 2015 Planner/Diary and clicked a photo of the event. On reaching back office I received a call from them that they are sponsoring couple entry passes for "Adventure Island" a water park in Rohini. Great isn't it. |
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![]() | #228 |
BHPian Join Date: Mar 2015 Location: Ahmedabad
Posts: 107
Thanked: 89 Times
| ![]() Damn.... They're going all out. Next they'll be doing service melas like Maruti and Tata. Hope they teach some of this to Skoda as well. 😜 |
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![]() | #229 |
BHPian ![]() | ![]() I just came to know some really disheartening information. Apparently there is no Volkswagen dealership or authorized service station in Visakhapatnam anymore. The previous dealership/service station ATR cars Visakhapatnam was wound up a few months ago. So basically what this means is that i have to go halfway across the state of AP to the next closest service station which is in Guntur (380 kms away from Visakhapatnam) in order to service my vehicle. This is nothing but outrageous. If i were living in a small town or village that does not deserve to have a VW dealership/service station due to low sales volumes i can understand however the city i live in was the 2nd largest city in undivided AP and at the moment its the largest city in residuary AP. Heck even a company such as Fiat has a service station in Visakhapatnam despite the fact that there are an abysmally low number of Fiat cars on the roads of this city. I hardly put 1000 kms a year on my car and i need to go on a road trip of 800 odd kilometers in order to get it serviced?? ![]() Even if i am ok to drive all that distance just to get my car serviced once every year what if my car has some sort of mechanical failure that requires the requisite parts or what happens if my car is involved in an accident and it needs to be fixed. I guess in the event of such an occurrence i will have to hire a flat bed truck to transport it half way across the state to get it repaired. I always wanted to buy a used sports car such as a Lancer Evo or Nissan 350Z etc and i even contemplated getting a new Mini Cooper S a few years ago however i dropped all thoughts of such acquisitions just because of issues related to lack of service stations to service such cars in Visakhapatnam. The fact that i would have to service such vehicles in Hyderabad and i would be in soup (since i live in Visakhapatnam) if something were to ever go wrong with such cars always put me off. Its just ridiculous that i am having to go through the same prospect after purchasing a VW. I called the customer care number yesterday and all they could do was either apologize or suggest that i go to the nearest service station half way across the state. They even have no idea when a service station would be opened in my town. The next time i purchase a car i guess i will just stick to the time tested Suzuki or Hyundai because you can find service stations for those cars anywhere in India. |
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![]() | #230 | |
Distinguished - BHPian ![]() ![]() Join Date: Aug 2011 Location: Bangalore
Posts: 3,995
Thanked: 12,427 Times
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![]() | #231 | |
BHPian Join Date: Mar 2015 Location: Mumbai
Posts: 74
Thanked: 26 Times
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Happened in Mumbai too, when the Mumbai West dealership changed hands in December. Had a nasty experience then due delayed registration of the vehicle. The new showroom just opened last month and the workshop couple of weeks back, so its quite likely that the whole process takes quite some time till the new dealer; if any, could start shop. However that does not mean existing Customers should suffer. Take up the matter in writing with customer care at VW. | |
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![]() | #232 |
BHPian Join Date: Jan 2010 Location: Chennai
Posts: 417
Thanked: 135 Times
| ![]() Being a VW owner i find a lot of the positives in their product. The positives are 1. Overall hardiness and tank like build 2. Awesome diesel engine (1.6 TDI) 3. Quality of plastics and interior (albeit a little bland in design) 4. General ergonomics My few bits to them would be 1. Develop a momentum of product launches. You have so many products that are a fit for India - The Touran, The Tiguan, The Voyage. Why not start launching away? The more segments that you are present in, the more your cars are in the reckoning. Just being in the C segment is not going to give stellar volumes 2. VW does have tailor made products for China and Brazil alike. Why not India? 3. Dont skimp on creature comforts in your cars. The first VW i bought had a low budget MID and a music system that could not play anything but CD's. |
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![]() | #233 | |
BHPian ![]() | ![]() Quote:
![]() Yes i did check and they said that the dealership was closed down. I didn't inquire about the reason as i was too flabbergasted at that time. I just cant understand what all the other customers from this town are going to do now. I'm just perturbed about what to do in case something goes wrong and this is the only vehicle that i own. Last edited by chase_nt : 22nd April 2015 at 17:47. Reason: Grammatical error | |
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![]() | #234 |
Team-BHP Support ![]() | ![]() Volkswagen's upcoming Polo-based compact sedan has been spotted in India. Click here to join the conversation. |
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![]() | #235 | |
Distinguished - BHPian ![]() ![]() | ![]() VW looking at the compact SUV segment, seem to tag along the pending decision on the China - and branding for emerging market. Quote:
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![]() | #236 |
BHPian Join Date: Mar 2015 Location: Rotterdam
Posts: 152
Thanked: 478 Times
| ![]() Here's my take on the title: I've visited a VW showroom 3 times at different dealerships in different state. I've never ever faced any issue with the customer service in their showroom. Infact, my fist visit was in Mumbai as a college kid. They only had Beetle,Passat and Jetta then. I made it clear that I was not there to buy a car but just checking out what VW was all about. The sales advisor took 2 hours of his time to give me a live demo of why only a VW can build a VW ![]() I do not know about the service, but as far as their products go, they need to do a small rejig. For example, not offering TSI with a manual gearbox, or not offering a 10 year warranty like in China is too bad, as the Indian consumer feels being discriminated. Further, VW service centers should display a list of standard service and spare charges publicly in the waiting room and make it available in the service app. This will kill the myth that a VW is horribly expensive to maintain. VW is a manufacturer with a lot of potential and should be performing far better than it is now in India. |
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![]() | #237 |
BHPian Join Date: Feb 2015 Location: Trivandrum
Posts: 46
Thanked: 43 Times
| ![]() IMHO, the Problem lies with the dealership. The VW doesn't use iron hand on its dealers and dealers misuse it by fleecing the customers. Customer does get his due in case of already well known dealers who have been dealing with the Japanese / Korean cars also. It is mostly the new and also the exclusive dealers of VW who flourish with malpractices. Introduction, explanation , reception , waiting area- all are top class , but in the core there is some undefinable , foul smelling garbage. We don't get to feel the sincerity which is easily palpable with the Japanese car's dealers. But, Dealers apart, my love for the VW cars has never diminished 😊. Wish their after sales service was like Toyota - what a deadly combination it would be! |
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![]() | #238 | ||||
Distinguished - BHPian ![]() ![]() | ![]() VW confirms its 4 new products for India by 2017 - still evaluating the Compact Cross over segment , could debut late 2017. 1. Passat B8 - Quote:
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![]() | #239 | |
Senior - BHPian ![]() Join Date: Nov 2011 Location: Bangalore
Posts: 1,046
Thanked: 1,650 Times
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The Tiguan is a CRV competitor although by 2017 Honda could be way ahead with a diesel CRV/HRV, the other two and dead on arrival. VW seems to be headed the Fiat way unless they bring in a compact SUV really soon. | |
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![]() | #240 |
Senior - BHPian Join Date: Feb 2004 Location: Mumbai
Posts: 3,717
Thanked: 439 Times
| ![]() I don't know how they are going to push Passat up to the 3 German's and expect it to sell in decent volumes. The B8 maybe a bigger car high on space & packed with technology but it lacks the brand muscle of the Mercs, Audi's & BMW's. The new Superb is also a hot looker and therefore wouldn't be a pushover for the Passat. Most likely, the tradition of the Superb hammering the Passat at the sales charts will continue with the new generations too. VW in Europe is about affordable luxury but for their bad luck, Skoda have taken that mantle in India leaving VW with having to do a tight rope walk between affordability & luxury. VW have a very narrow margin of higher price to play with. Price their cars a little less and they fall into the Skoda, Toyota category. Punch a little higher and they will be hammered by the 3 German's. Best way is to pick your side and battle it out. I think they have a far better chance of success if they fight it out with Toyota & Skoda. |
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