Team-BHP > BHP India > The Indian Car Scene

Thread Tools Search this Thread
Old 12th January 2007, 15:09   #1
kvish's Avatar
Join Date: Jan 2006
Location: Bangalore
Posts: 621
Thanked: 181 Times
Default Reliance plans car service centers in their retail venture

Reliance malls may offer car servicing-India Business-NEWS-The Times of India

Looks like reliance wants to offer multi-brand car service in their malls...quite an interesting concept. I heard castrol bike zone is doing pretty third party service may be the exact solution to the servicing gaps that exist.

Quote: "you can get your car washed or serviced, while you spend time shopping or catching a movie. "

Just hope they are talking to FIAT first
kvish is offline   Reply With Quote
Old 12th January 2007, 15:12   #2
Join Date: Feb 2005
Location: Mumbai
Posts: 1,055
Thanked: 14 Times

Would you trust Reliance enough to send your car to them?
Boom Shiva is offline   Reply With Quote
Old 12th January 2007, 15:32   #3
Senior - BHPian
hellstar's Avatar
Join Date: Dec 2006
Location: Bangalore
Posts: 1,071
Thanked: 19 Times
Default Rely on Reliance!

I have been a staunch supporter of the multibrand service station concept especially since the advent of Castrol BikeZones, coz when we need some serious tweaking we will surely take the vehicles to the experst ( authourised service centres), otherwise routine inspections and serviec actvities can be done by these guys and that too efficiently!
hellstar is offline   Reply With Quote
Old 12th January 2007, 15:33   #4
Team-BHP Support
GTO's Avatar
Join Date: Feb 2004
Location: Bombay
Posts: 55,003
Thanked: 141,185 Times

Looks like Reliance has to be wherever theres money to be made! On the face of it, I would surely trust reliance more than most players from the unorganised segment (who are pretty unorganised themselves).

Butttttttttttttttttt Reliance surely has an uphill task and is attempting the same thing that Mico Bosch did with their service centers. The gap (price and quality) is huge between authorised dealerships on one hand, and the cheaper urorganised segment on the other. Reliance attempts to bridge this gap offering standardisation as a value-driven package. I only dont understand their mall concept and targeting. What if I dont visit malls? It could be because of space availability.

Here is a related topic.
GTO is offline   Reply With Quote
Old 12th January 2007, 16:26   #5
Team-BHP Support
tsk1979's Avatar
Join Date: Feb 2005
Location: San Jose, CA
Posts: 23,398
Thanked: 17,988 Times

I hope they don't make it the circus which Bosch has done, atleast in Noida. I will never go there again. Last time I went to Tata service center (sterling, noida) I saw a couple of cars with that Bosch service center stickers on them. Looks like I am not the only one who has been "once bitten, twice shy"
tsk1979 is offline   Reply With Quote
Old 12th January 2007, 16:31   #6
Distinguished - BHPian
condor's Avatar
Join Date: Jun 2006
Location: Speed-brkr City
Posts: 12,222
Thanked: 6,838 Times

For such centers that are within city limits, Reliance is going to face a lot of competition. People who go to A.S.S's can continue to go there, unless they are not happy with the A.S.S and want an alternate, formal service center.

Of those who go to local garage, I dont know how many would like to shift over to such service centers where the charges are going to be higher than the local garage. Rather, charges at centers such as those that Reliance wants to set up would be closer to the A.S.S than to the local garage.

One place where I would like to see a player like Reilance is in the rural areas. If Reliance can provide such a service at their pumps, then these places can serve as a reliable place for servicing for people who are out travelling. But then again, the rural consumer may not patronize such centers much because of the charges.

I also dont know to what extent would manufacturers provide official support, because this would mean direct competition to the A.S.S run by the dealers themselves.
condor is online now   Reply With Quote
Old 12th January 2007, 17:20   #7
sreenivass's Avatar
Join Date: Oct 2006
Location: Bangalore India
Posts: 872
Thanked: 6 Times

I think it is a good move. Their pricing is going to be a key factor. Hope they can position some where between a local repair guy and authorized dealers like as GTO said. I would not hesitate to go to Reliance after warranty period is over. At least there will be choice and competition like in other sectors hopefully benefiting the consumer.

They need have similar workshops on highways too, one can avoid going to a local workshop.
sreenivass is offline   Reply With Quote
Old 12th January 2007, 23:55   #8
Senior - BHPian
rahul_intlad's Avatar
Join Date: Aug 2006
Location: Pune
Posts: 1,579
Thanked: 2 Times

Just reminds me of sams post from another thread:

Originally Posted by Sam Kapasi View Post
I'll tell you who's year 2007 will be.

The Indian Consumers.

I predict 2007 seeing a more satisfied Indian consumer, in terms of products, buying experience and after sales services.
rahul_intlad is offline   Reply With Quote
Old 13th January 2007, 00:15   #9
Distinguished - BHPian
Sam Kapasi's Avatar
Join Date: Jul 2005
Location: Mumbai (but wat
Posts: 6,996
Thanked: 1,631 Times

This Reliance venture will be good and at a scale unheard of in India. When they say a team of industry experts from every field, they mean it. The level of service that they plan to offer the consumer is fantastic.

I wish I could tell you more but cannot due to certain restrictions.

Take my word for it, this venture are associated with everything top class, when it is ready for the public. Wait and watch. India is changing for the better.
Sam Kapasi is offline   Reply With Quote
Old 13th January 2007, 01:03   #10
Senior - BHPian
Mpower's Avatar
Join Date: Mar 2005
Location: Bangalore
Posts: 10,405
Thanked: 1,695 Times

Now this service can be availed only after warranty expires right. Or are they authorised S.S s
Mpower is offline   Reply With Quote
Old 13th January 2007, 07:47   #11
Senior - BHPian
hydrashok's Avatar
Join Date: Aug 2006
Location: In my Office
Posts: 2,528
Thanked: 15 Times

I think this is good news. They never let things fall below a certain standard. (Ok, lets forget Reliance Infocomm).
hydrashok is offline   Reply With Quote
Old 13th January 2007, 08:32   #12
Team-BHP Support
moralfibre's Avatar
Join Date: Dec 2004
Location: MH-12
Posts: 7,275
Thanked: 7,616 Times

This is good news and indeed a welcome effort from Reliance.

In Pune there is a multiplex named E-Square. Their parking lot has a car wash center, all you do is pay the parking fees, park your car/bike in the washing center queue. Come back from the movie and the car/bike is washed clean. Bike wash is Rs. 25/- and car wash is Rs. 100/-. I avail their services for my bike and I don't trust on handing over my car keys to anyone, forget the washing center guys.
moralfibre is offline   Reply With Quote
Old 13th January 2007, 12:41   #13
Join Date: Jan 2005
Location: Bangalore
Posts: 615
Thanked: 12 Times

Awesome Business Concept from Reliance !!

As we all know, Reliance has invested a lot of money in Petrol Pumps across the country.. A few of the pumps are in the cities or on the out-skirts of the cities christened as Reliance A1-Plazas. Looking at those A1-Plazas they have loads of space with quality food and beverages.. etc. Adding a service centre for oil-changes, wheel-alignment, tyre-repairs etc sounds like the perfect next step in the process of adding consumer value as more and more customers will prefer to fill from a reliance gas-station instead of others. In-effect, Reliance might do well to take advantage of the 80-20 rule.. 80% of the work in cars require only 20% of overall automobile knowledge..

Reliance should tie up with GM, Honda, Toyota, Skoda and even the Mahindra renault, etc to provide services to their vehicles.

Fiat should have waited a little longer and will certainly rue the missed opportunity to tie up with Reliance and instead tied up with a competitor like the Tata.
man23ish is offline   Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
My Mercedes, My Service - Digital interactions, fast service and service plans up to 200,000 km dZired The Indian Car Scene 3 20th July 2016 16:05
Reliance plans to reopen 1,400 fuel filling stations by March 2016 Aditya The Indian Car Scene 11 17th April 2016 17:35
Pathetic service of Airtel/Reliance Mobile service providers. snaronikar Gadgets, Computers & Software 29 18th August 2008 18:22
Car service centers like Castrol BikeZone wanderlustindia Indian Car Dealerships 1 2nd May 2008 18:02
SBI cuts home, car and retail loan rates dadu Indian Car Loans & Insurance 18 29th October 2007 18:02

All times are GMT +5.5. The time now is 10:52.

Copyright 2000 - 2019,
Proudly powered by E2E Networks