20th December 2007, 12:19
| #1 |
| BHPian  |  Paid 32 lakh and got a lemon (320d) Guys, read this person's story over his new 'Indian' BMW 320D... Bought a new bmw 320d from Bird Automotive in Gurgaon, NCR brand new. ever since the first day it started giving problems. We took it to the dealer and they got deffencive. Well all hell broke loose as the front wheel (left) came out while driving due to manufacturing defect. The things got out of hand as the blame game started that we had installed xenon lamps in the car but to their surprise the same suspension problem happened with their demo car. So after 2 months they decided to change the complete front end. Well to cut the story short the car started giving numerous problems i.e the air conditioner compressor burnt while driving and the front passanger seat motor burnt. Now we are told that the warranty has been cancelled on this car. Now this is comming straight from BMW India. We are in India due to work and do not know the legal system that well, to the advantage of BMW. If anyone knows how to go about this would be helpful again "never buy BMW in India". Paid 32 lack and got a lemon never BUY BMW IN INDIA source here --> forum on autocarindia Mods pls delete if similar thread exists. |
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20th December 2007, 12:25
| #2 |
| Senior - BHPian  Join Date: Mar 2004 Location: Mumbai, India
Posts: 2,387
Thanked: 16 Times
| Why would BMW India void the warranty on the car? They are liable to replace whatever, however many times if within warranty period. Are you sure it's not the dealer that is feeding you stories? I know many of these authorised foreign manufacturer dealers are quite incompetent. Maybe they are just trying to create safe zone for themselves, to hide their incompetency and look good in front of BMW India. |
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20th December 2007, 12:26
| #3 |
| Senior - BHPian Join Date: Oct 2007 Location: trivandrum
Posts: 2,653
Thanked: 1,445 Times
| BMW survives on pretence, BENZ lives like a LEGEND, |
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20th December 2007, 12:28
| #4 |
| Senior - BHPian  | How can they cancel the warranty just like that? Its hard to believe that a BMW gives such problems within warranty period? |
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20th December 2007, 12:53
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| BHPian | seems another person intrugued the dealer with this issue and he got answer that since the headlights were changed (to Xenon), it messed up with the electricals and caused further problmes..the reason why BMW cancalled warranty on that car. "Ummmm, I am looking to buying a BMW 325i and would like to get to the bottom of this before i make the plunge. I called Bird and the guy there told me that you had out in new wheels and thats what messed up the suspension or whatever. He also said changing the lights messed up the electricals and that caused further problems and thats why they cancelled warranty. He also says he has pictures to prove his point. Now I am stuck as to whom to believe.But for the moment try contacting one of the Car shows in India and see if they would like to do your story. Also there is a Hindi news channel that deals with customer grievances and they could probably help you out although I dont know the exact same. Dont leave it at this, follow it up so that in case they have been unjust to you they should get a reputation for this. Also try to pitch this to Benz india , maybe they could help out in defaming their rival. There was another compla" |
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20th December 2007, 13:20
| #6 |
| Senior - BHPian Join Date: Jul 2005 Location: Mumbai
Posts: 1,130
Thanked: 151 Times
| So, This is India!! You install a xenon, and loose on warranties!! and the suspension cant take the Xenons  in a BMW!! electricals failing is understandable though since the wires and fuses come in from China |
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20th December 2007, 13:28
| #7 |
| Senior - BHPian  | wow- now BMW as well. Unless this is the TD car that ws sold, and the dealer is trying hard not to let this go to the company hence saying anything possible. I mean - how will punctures prove a defective electrical system? |
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20th December 2007, 13:32
| #8 |
| BHPian Join Date: May 2006 Location: Pune
Posts: 762
Thanked: 387 Times
| seems a bit farfetched if you ask me. BTW where did this article appear? |
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20th December 2007, 13:33
| #9 |
| BHPian | the bad suspension setup must have eaten up the yoko run-flat tyres...cost of one tyre quoted to him was 24,000 INR |
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20th December 2007, 13:34
| #10 |
| BHPian Join Date: Aug 2007 Location: Bangalore
Posts: 108
Thanked: Once
| Personally, I find the description of "faults" and "problems" very sketchy. What were the modifications done, if any? What were the un-connected problems? Where were the modifications done, if outside the BMW dealer? What is the scope of changing the "complete front end"? There are too many questions as to how the car was used? Hold on... I am trying to figure out if the problems are genuine at all?! I am not trying to say that BMW is right or the person who is raising concern is at fault. |
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20th December 2007, 13:35
| #11 | |
| BHPian | Quote:
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20th December 2007, 13:42
| #12 | |
| Distinguished - BHPian   Join Date: May 2004 Location: Bombay
Posts: 6,013
Thanked: 5,753 Times
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20th December 2007, 14:35
| #13 |
| BHPian  | this is not the first time i heard complains about BMW. My boss bought brand new 7 series and with in a week there was huge cut in front tour...and BMW refused to take the responsibility...we got all the tyres replaced from market. later on the boss's driver assumed that the original tyre were not right for our kind of climate... |
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20th December 2007, 14:39
| #14 | |
| Senior - BHPian  | Quote:
 but what's a front "tour"? | |
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20th December 2007, 14:39
| #15 | |
| BHPian  Join Date: Mar 2007 Location: Calcutta
Posts: 34
Thanked: 0 Times
| Quote:
 Last edited by kryptik83 : 20th December 2007 at 14:56. Reason: grammatical errors :) | |
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