Hyundai Motor India, the country’s largest passenger car exporter and the second largest auto manufacturer, are once again setting benchmarks for the industry, as they launch, the first of its kind extended warranty schemes for its privileged customers. The Power Train and Comprehensive Extended warranty schemes are available for all the proud owners of the Hyundai i10, Santro, Getz Prime (petrol), Accent and the Verna for a period of five years.
Launched in May, these schemes will ensure that the owners of Hyundai cars can avail of maximum warranty for their cars with minimal cost implications. The schemes have been designed to ensure peace of mind for Hyundai customers ensuring that it suits their requirements and the car gives trouble performance for its ownership period.
The Comprehensive Extended Warranty scheme is a full protection scheme which covers the entire car right from the mechanical, the electrical to all other parts including the engine and transmission, for a period off five years or 100,000km whichever is earlier. This is the first time ever that a manufacturer is offering a long term warranty for full five years.
Additionally, for all those customers who do not want a full comprehensive warranty covering the entire car there is partial extended warranty (The Power Train Warranty) for the entire power train which will cover the engine and transmission parts at a minimal cost for a similar period of five years or 100,000km which ever occurs earlier.
Speaking on the occasion, Hyundai Motor India, Sr. GM, Customer Care Service, HMIL, B Mani said “It has always been our endeavor to provide innovative products and service to our customers which suit their needs and lifestyle. And this Extended Warranty Scheme is just another example of this. This will give our customers added satisfaction and peace of mind without substantially adding to the cost of ownership. Hyundai products have over time proven to be reliable, safe and they require minimum maintenance and this scheme of offering extended warranty will only add to the levels of customer satisfaction for our customers and emphasizes our commitment to our values and products.”
do they also cover diesel cars like the Verna CRDI and the Getz CRDI?
BTW, in the US, don't they offer a 10-year warranty ? I find the '5-year' part a little restrictive because how many motorists in India do 1 lakh kms in a lifetime, let alone in 5 years? So, you might have a serious problem with your car in say just 35K kms of running, but this warranty won't help you, if your car is say 5 years and 1 month old.
Ofcourse there are exceptions like Ishan, suman etc etc.
Given the many serious engine/crankshaft issues reported by Santro users at just 25-40K kms of running, I am not sure how they are offering a warranty for 1lakh kms.
My point is twofold.
a. Palio spares aren't cheap (what was it - autocar?). So 5 year warranty gives peace of mind.
b. Three year warranty is par for the course. You get it through everyone. Given a palio is bought by an enthusiast who wishes to keep it longer and buy INSPITE of the negative press - more warranty wouldn't hurt. Even if they make one pay 5-10k more for it.
And hey, its about doing MORE than others - you can see difference in uptake of Spark/UVA courtesy good pricing/warranty/cashless service. They can't give same terms like MSIL and expect people to buy in droves!
I believe the extended warranty is a good thing. Is the warranty applicable even if the vehicle is sold? What amuses me is, I dont know whether these cars take much abuse in long run but the ones who take abuse dont give out the warranty for 5 years or 1 lakh km. A case in point is Mahindra Bolero. The vehicle easily crosses 5 lakh km without any noticeable maintenance and with change in oil. They wouldnt offer anything like that. May be, they need not.