Buying a Linea - B'lore dealer letdown!

SkyWalker · 27th March 2009, 15:17

Quote:

Originally Posted by luky_13

In my opinion its FIAT now serviced by TATA, which is was catering to TAXI drivers earlier now suddenly having luxury car customers walk-in.

I think you nailed it. Well FIAT either should get better salesmen or get the existing ones trained well. Linea is aimed but much more sophisticated crowds than buyer of an indica taxi.

sandeep.mishra · 27th March 2009, 15:40

Well Mr. Pranava all the best! This is the precise reason my father who is retired recently from GOI backed out from purchasing a LINEA yesterday(26th march) morning and handed over the cheque to a Honda dealer for a City(With delivery on Sunday 29th March). He was very much unsure about service, availability of spare parts and disnt want to put in a part of his 6th pay commission errors on a FIAT!

Hope things settle down with you. Please post a pick(Try taking a shot at the time of delivery)

finneyp · 27th March 2009, 19:00

Pranav, that was a bad experience, few of the Tata dealers are taking customers for granted!
Please escalate the same to Fiat, mail the details to: service@fiapl.com

Do check with Concorde Motors if they have a Linea of your choice for immediate delivery.

Gagan.js · 27th March 2009, 23:28

Aww man too bad, ruins the fun of buying a new car.

Take it up with higher management, if you like the car, don't let idiots ruin it for you, Find another dealer.

phamilyman · 28th March 2009, 01:41

Do mail ALL the following gents/ladies below:
Mr Kapoor is the CEO Fiat India and his office really gets things in motion. Trust me.
rajeev.kapoor@fiat.com, jaideep.virani@tatamotors.com, marius.dlima@fiat.com
service@fiapl.com Mangesh.KODALKAR@fiapl.com

shefali.chopra@tatamotors.com

TheARUN · 28th March 2009, 07:40

There is this old saying which goes; " Do not get up from the chair after giving your head to the barber". You've made a commitment with PRERANA, if I were you, I would be sticking on, and being nice till I got my car, then I would show them a clean pair of heels.

The LINEA is worth all the trouble. I saw one yesterday in maroon, and it looks really big and impressive. Hope everything goes fine and you get more than your money's worth

tabrez02 · 28th March 2009, 10:04

Even i would suggest, Avoid Prerana motors, as even i faced a lot of problem when i was planning to buy a safari. Concord is the Best and they have very polite and good sales personals.

rm_arjuna · 28th March 2009, 12:14

IMO you should stick with the booking ,since you already waited this long and meanwhile write to fiat CS and also for dont ever step into perena for service use other dealers . cheers on your new car .

arin_12 · 28th March 2009, 13:46

Same kind of exp i too had in Prerana Motor TATA showroom near HSR layout. They was not all interest to give the details. Hope Fiat also should start opening Sales Showroom in India.

nkapoor777 · 28th March 2009, 15:03

Wish you all the luck pranava999! It is sad to hear about the treatment being dished out to you from a company which clearly can't afford any bad rep. Hope this gets sorted out soon.

Quote:

Originally Posted by pranava999

I am a brand strategy consultant

OT: But hey we need you down here.

http://www.team-bhp.com/forum/indian...its-users.html

May be you can share some of your expertise with a certain PR rep representing Skoda.

RX135 · 28th March 2009, 17:12

Quote:

Originally Posted by pranava999

The sales lead was totally discourteous and rude and said if I can’t wait for another car then I could go ahead and cancel my booking. Can you imagine how annoying that can be, especially when you are all set to spend your hard earned money?
On raising the issue with The sales division head, who seemed smoothly polite and courteous was trying to cover the issue citing internal pressures and the inefficiency of his sales lead and promised that my car will be delivered on priority by Saturday 28th!

If I were you, I would do at least following:

Escalate it to Fiat sales. My experience has been they are helpful, of course, in limited ways.
Get a committed date from that smooth talking Sales Head. Tell him about 2 choices, it is either a fixed date delivery or never. Tell him also that, you have been waiting for 2 months and if you go for the later choice, you'll also make sure that, you'll let this experience be known to other prospective buyers to stop them from committing similar mistake of buying a Fiat car.
Talk with dealership *head* (GM or whatever) and assess if he also is a crook similar to his sales staff. If he is NOT, let him know about this incident and let him know that this will cost him good business unless rectified immediately. But if he is similar to his sales staff, don't take all this trouble.

Let us know how it goes.

amit · 28th March 2009, 17:26

Quote:

Originally Posted by pranava999

The sales lead was totally discourteous and rude and said if I can’t wait for another car then I could go ahead and cancel my booking.

Looks like this dealer has taken the initial success of the Linea too seriously.

I think a higher up / manager delivered your car to one of his relatives or friends and asked the sales staff to do the dirty work of dealing with a frustrated and disappointed customer. The rude response points to frustration within the staff over his working environment.

Why not call the companies Linea helpline?

greatDrive · 28th March 2009, 21:38

Another way of taking it up to the fiat Sales is by sending the link of this thread. I have seen people taking this forum seriously because they know how popular this site is in Indian Automotive space, at least for buyers in Indian Metros.

muneemmk · 29th March 2009, 00:51

Ricky Walter would be the right man to approach in this kind of a sticky situation, and who ever committed this mistake is gonna get a very fine trashing from him.Trust Me.

also try mailing aashish.bhardwaj@fiapl.com ,he'll be of some kind of help.

rudrah · 30th March 2009, 13:09

Sorry to hear the initial sales saga, Pranav! Another lethargic attitude of TATA dealers screwing up potential FIAT customers.
I second on what Gemi said...probably a guy might have turned with full cash in hand and then your car was his!

Also unless the car's chassis and engine no. is billed in your name, they can do anything with the car they in stock!

Anyways..do not hesitate to complain on the email address given to you. You should complain and provide the dealers name as well as the sales person and all you dealt with.

If mailing doesn't resolves, PM me and i'll give you the TATA-FIAT Sales managers number.

Cheers~

27th March 2009, 15:40	#17
sandeep.mishra BHPian Join Date: Jan 2009 Location: New Delhi Posts: 88 Thanked: 4 Times	Well Mr. Pranava all the best! This is the precise reason my father who is retired recently from GOI backed out from purchasing a LINEA yesterday(26th march) morning and handed over the cheque to a Honda dealer for a City(With delivery on Sunday 29th March). He was very much unsure about service, availability of spare parts and disnt want to put in a part of his 6th pay commission errors on a FIAT! Hope things settle down with you. Please post a pick(Try taking a shot at the time of delivery)
	() Thanks

27th March 2009, 19:00	#18
finneyp Senior - BHPian Join Date: Dec 2005 Location: Bangalore Posts: 2,716 Thanked: 319 Times View My Garage	Pranav, that was a bad experience, few of the Tata dealers are taking customers for granted! Please escalate the same to Fiat, mail the details to: service@fiapl.com Do check with Concorde Motors if they have a Linea of your choice for immediate delivery.
	() Thanks

27th March 2009, 23:28	#19
Gagan.js BHPian Join Date: Mar 2009 Location: Mumbai Posts: 227 Thanked: Once	Aww man too bad, ruins the fun of buying a new car. Take it up with higher management, if you like the car, don't let idiots ruin it for you, Find another dealer.
	() Thanks

28th March 2009, 01:41	#20
phamilyman Senior - BHPian Join Date: Jul 2007 Location: Gurgaon Posts: 5,968 Thanked: 4,642 Times	Do mail ALL the following gents/ladies below: Mr Kapoor is the CEO Fiat India and his office really gets things in motion. Trust me. rajeev.kapoor@fiat.com, jaideep.virani@tatamotors.com, marius.dlima@fiat.com service@fiapl.com Mangesh.KODALKAR@fiapl.com shefali.chopra@tatamotors.com Last edited by phamilyman : 28th March 2009 at 01:44.
	() Thanks

28th March 2009, 07:40	#21
TheARUN Senior - BHPian Join Date: Sep 2008 Location: Bangalore Posts: 1,373 Thanked: 958 Times View My Garage	There is this old saying which goes; " Do not get up from the chair after giving your head to the barber". You've made a commitment with PRERANA, if I were you, I would be sticking on, and being nice till I got my car, then I would show them a clean pair of heels. The LINEA is worth all the trouble. I saw one yesterday in maroon, and it looks really big and impressive. Hope everything goes fine and you get more than your money's worth Attached Thumbnails Last edited by TheARUN : 28th March 2009 at 07:43. Reason: adding pictures
	() Thanks

28th March 2009, 10:04	#22
tabrez02 BHPian Join Date: Nov 2004 Location: Bangalore Posts: 286 Thanked: 6 Times View My Garage	Even i would suggest, Avoid Prerana motors, as even i faced a lot of problem when i was planning to buy a safari. Concord is the Best and they have very polite and good sales personals.
	() Thanks

28th March 2009, 12:14	#23
rm_arjuna BHPian Join Date: Jan 2009 Location: Hyderabad Posts: 468 Thanked: 149 Times	IMO you should stick with the booking ,since you already waited this long and meanwhile write to fiat CS and also for dont ever step into perena for service use other dealers . cheers on your new car .
	() Thanks

28th March 2009, 13:46	#24
arin_12 BHPian Join Date: Jul 2008 Location: Bangalore Posts: 627 Thanked: 84 Times View My Garage	Same kind of exp i too had in Prerana Motor TATA showroom near HSR layout. They was not all interest to give the details. Hope Fiat also should start opening Sales Showroom in India.
	() Thanks

28th March 2009, 21:38	#28
greatDrive BHPian Join Date: Apr 2005 Location: Bangalore Posts: 547 Thanked: 7 Times	Another way of taking it up to the fiat Sales is by sending the link of this thread. I have seen people taking this forum seriously because they know how popular this site is in Indian Automotive space, at least for buyers in Indian Metros.
	() Thanks

29th March 2009, 00:51	#29
muneemmk BHPian Join Date: Jan 2008 Location: Cochin Posts: 832 Thanked: 99 Times View My Garage	Ricky Walter would be the right man to approach in this kind of a sticky situation, and who ever committed this mistake is gonna get a very fine trashing from him.Trust Me. also try mailing aashish.bhardwaj@fiapl.com ,he'll be of some kind of help. Last edited by muneemmk : 29th March 2009 at 00:53. Reason: to add mail Id
	() Thanks

30th March 2009, 13:09	#30
rudrah BHPian Join Date: Dec 2007 Location: Navi Mumbai Posts: 644 Thanked: 47 Times View My Garage	Sorry to hear the initial sales saga, Pranav! Another lethargic attitude of TATA dealers screwing up potential FIAT customers. I second on what Gemi said...probably a guy might have turned with full cash in hand and then your car was his! Also unless the car's chassis and engine no. is billed in your name, they can do anything with the car they in stock! Anyways..do not hesitate to complain on the email address given to you. You should complain and provide the dealers name as well as the sales person and all you dealt with. If mailing doesn't resolves, PM me and i'll give you the TATA-FIAT Sales managers number. Cheers~
	() Thanks