Do manufacturers redesign/fix issues upon feedback after Vehicle release

muni · 7th November 2009, 09:36

Just wanted BHPians to share information whether they have found such a thing happening.

Am sure many cars after release will have feedback of some parts rattling/ faulty/ mis allignment etc.

Am sure Tata is one such manufacturer

.

If the car manufacturer indeed fixed these issues, does anybody have information as how fast it happens and live examples of the same.

I read somewhere that the Punto's after September have better fit and finish and the AC system of the new Vistas are much better than the old ones. This thread can serve as some reference to potential buyers.

harishnair · 7th November 2009, 09:55

Most of the manufacturers do follow this practice worldwide.

In India, Honda did tweak the rear suspension in the newer versions of their civic sedan.
Also, lately Ford ordered a power steering inspection in their Fiesta sedans sold in India.

beejay · 7th November 2009, 10:08

The Scorpio was extensively tested and feedback collected from all the owners and constantly developed.
Count on how many versions and engine upgrades it has gone through.

McLaren Rulez · 7th November 2009, 10:23

Yep. Its common practice. While it may be a bit unfair to the first owners of the model, in the long run, it is a good thing that manufacturers do this.

schitre05 · 7th November 2009, 10:33

Well its quite appreciated that the manufacturers actually listen to feedbacks and do certain tweaks in their cars. But then somehow i feel that the first lot buyers (read as avid followers of that car/brand) are then kinda cheated on this front and all the good/improved things are then rolled out to the more patient and wait n watch kind of buyers.

muni · 7th November 2009, 10:37

Does anybody have specific information on changes and am really curious how quick the response from manufacturers is upon recieving the feedback.

The laks of kilometers that they test the cars/vehicles. Should that not minimise the niggles/ issues. Maybe they have tighter schedules like us in software releases which invariably has a lot of bugs.

McLaren Rulez · 7th November 2009, 10:40

Quote:

Originally Posted by muni

Does anybody have specific information on changes and am really curious how quick the response from manufacturers is upon recieving the feedback.

The laks of kilometers that they test the cars/vehicles. Should that not minimise the niggles/ issues.

Well this would depend on the manufacturer and I doubt if ordinary folks outside the business will know much. If we have some company insiders here, maybe they can spill the beans.

As for the lakhs of kilometers of testing, yes it should minimize the niggles. But imagine the first 100 cars driven for 20,000 km each. That's a lot more data there.

NutsNBolts · 7th November 2009, 10:45

I think everyone does. Feb edition of Linea had many glitches that were ironed out by May based upon user feedback. Most of these glitches are cosmetic in nature and really don't have anything to do with the power plant or transmission per se.

rr_zen · 7th November 2009, 11:22

Quote:

Originally Posted by McLaren Rulez

Yep. Its common practice. While it may be a bit unfair to the first owners of the model, in the long run, it is a good thing that manufacturers do this.

+1 to that. All manufacturers need guinea pigs in the form of customers for this. Have we not seen this with the NHC ZX offering airbags and the ANHC now offering alloys after initial release based on feedback?

Nitronium · 7th November 2009, 15:26

Moral of the story? Wait, and buy.

bblost · 7th November 2009, 17:17

I know for a fact that the rear stays of the ThunderBird (Royal Enfield) were removed after customer feedback.

Soumya_Ramesh · 8th November 2009, 16:34

It is always exciting to be part of the new car launch and sometimes it could be disappointing. Like any product, any new launch would just be the perception of designers and engineers and might not entirely be customer inclined. So any first product will definitely have its defeciencies and redundancies. Sometimes it sound wise to wait for a year or two to consider a product in the market. Guess NANO stands as a potential example.

greenhorn · 8th November 2009, 20:02

Quote:

Originally Posted by Nitronium

Moral of the story? Wait, and buy.

not always. Some Cars (I think the alto and the Wagon R are good examples) have their build quality deteriorate over time due to 'value engineering'

mithun · 8th November 2009, 21:15

Quote:

Originally Posted by greenhorn

not always. Some Cars (I think the alto and the Wagon R are good examples) have their build quality deteriorate over time due to 'value engineering'

You are right. My 2001 Alto is not having any rattles and feels like new although the brand are in the opposite end !

GTO · 9th November 2009, 12:56

Any successful manufacturer builds products that the customer wants. It's obvious that they will also fine-tune that product as customer feedback starts rolling in.

However, there is a difference here. Jap & Korean manufacturers will typically add features, bits and make improvements (say the gear lever position) based on customer feedback. Home grown manufacturers like Tata & Mahindra sort out niggles based on feedback. Simply put, Japs & Koreans generally get the reliability right from day one. Tata & Mahindra depend on the guinea pigs (first lost of customers).

7th November 2009, 09:36	#1
muni BHPian Join Date: Jan 2005 Location: Bangalore Posts: 607 Thanked: 216 Times View My Garage	Do manufacturers redesign/fix issues upon feedback after Vehicle release Just wanted BHPians to share information whether they have found such a thing happening. Am sure many cars after release will have feedback of some parts rattling/ faulty/ mis allignment etc. Am sure Tata is one such manufacturer. If the car manufacturer indeed fixed these issues, does anybody have information as how fast it happens and live examples of the same. I read somewhere that the Punto's after September have better fit and finish and the AC system of the new Vistas are much better than the old ones. This thread can serve as some reference to potential buyers.
	() Thanks

7th November 2009, 09:55	#2
harishnair BHPian Join Date: Oct 2009 Location: Quilon/ Sharjah Posts: 511 Thanked: 6 Times	Most of the manufacturers do follow this practice worldwide. In India, Honda did tweak the rear suspension in the newer versions of their civic sedan. Also, lately Ford ordered a power steering inspection in their Fiesta sedans sold in India.
	() Thanks

7th November 2009, 10:08	#3
beejay Senior - BHPian Join Date: Apr 2009 Location: The Nilgiris Posts: 1,977 Thanked: 219 Times View My Garage	The Scorpio was extensively tested and feedback collected from all the owners and constantly developed. Count on how many versions and engine upgrades it has gone through.
	() Thanks

7th November 2009, 10:23	#4
McLaren Rulez Senior - BHPian Join Date: Dec 2007 Location: Mysore Posts: 3,467 Thanked: 5,547 Times	Yep. Its common practice. While it may be a bit unfair to the first owners of the model, in the long run, it is a good thing that manufacturers do this.
	() Thanks

7th November 2009, 10:33	#5
schitre05 BHPian Join Date: Apr 2009 Location: Mumbai Posts: 458 Thanked: 177 Times View My Garage	Well its quite appreciated that the manufacturers actually listen to feedbacks and do certain tweaks in their cars. But then somehow i feel that the first lot buyers (read as avid followers of that car/brand) are then kinda cheated on this front and all the good/improved things are then rolled out to the more patient and wait n watch kind of buyers.
	() Thanks

7th November 2009, 10:37	#6
muni BHPian Join Date: Jan 2005 Location: Bangalore Posts: 607 Thanked: 216 Times View My Garage	Does anybody have specific information on changes and am really curious how quick the response from manufacturers is upon recieving the feedback. The laks of kilometers that they test the cars/vehicles. Should that not minimise the niggles/ issues. Maybe they have tighter schedules like us in software releases which invariably has a lot of bugs.
	() Thanks

7th November 2009, 10:45	#8
NutsNBolts BHPian Join Date: Jul 2009 Location: Jammu Posts: 817 Thanked: 41 Times View My Garage	I think everyone does. Feb edition of Linea had many glitches that were ironed out by May based upon user feedback. Most of these glitches are cosmetic in nature and really don't have anything to do with the power plant or transmission per se.
	() Thanks

7th November 2009, 15:26	#10
Nitronium BHPian Join Date: Aug 2008 Location: Bangalore Posts: 407 Thanked: 94 Times	Moral of the story? Wait, and buy.
	() Thanks

7th November 2009, 17:17	#11
bblost Team-BHP Support Join Date: Jul 2007 Location: Hyderabad Posts: 11,304 Thanked: 18,023 Times View My Garage	I know for a fact that the rear stays of the ThunderBird (Royal Enfield) were removed after customer feedback.
	() Thanks

8th November 2009, 16:34	#12
Soumya_Ramesh BHPian Join Date: Sep 2009 Location: Bangalore Posts: 37 Thanked: 0 Times	It is always exciting to be part of the new car launch and sometimes it could be disappointing. Like any product, any new launch would just be the perception of designers and engineers and might not entirely be customer inclined. So any first product will definitely have its defeciencies and redundancies. Sometimes it sound wise to wait for a year or two to consider a product in the market. Guess NANO stands as a potential example.
	() Thanks

9th November 2009, 12:56	#15
GTO Team-BHP Support Join Date: Feb 2004 Location: Bombay Posts: 71,848 Thanked: 322,901 Times View My Garage	Any successful manufacturer builds products that the customer wants. It's obvious that they will also fine-tune that product as customer feedback starts rolling in. However, there is a difference here. Jap & Korean manufacturers will typically add features, bits and make improvements (say the gear lever position) based on customer feedback. Home grown manufacturers like Tata & Mahindra sort out niggles based on feedback. Simply put, Japs & Koreans generally get the reliability right from day one. Tata & Mahindra depend on the guinea pigs (first lost of customers).
	() Thanks