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Originally Posted by ajmat
(Post 3010390)
I bought a manual Jetta, despite Bangalore's horrible traffic. Now you know why! |
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Originally Posted by Vid6639
(Post 3010307)
Manson better yet, I would suggest you get the VAG-com cable from abroad and scan it yourself. Go with the report to Skoda and get them to fix it. I remember Ajmat used to do this. |
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Originally Posted by dkaile
(Post 3010586)
VW/Skoda should publicly apologise for the trauma caused to its DSG owners and extend warranty on all DSG's for lifetime or minimum 5 years with a no questions asked policy. |
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Originally Posted by dkaile
(Post 3010586)
fine quality vehicles let down by few crucial components. |
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Originally Posted by manson
(Post 3009414)
Isolating my Skoda CR 140 Laura from its rate of part failure and high handed after sales experience, it still is the best option we had whilst purchasing a car for my brother, but I just do not know what to think of basic and extremely vital components like a gearbox and AC compressor packing up this side of 18 months / 20,000 kms of ownership. |
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Originally Posted by ajmat
(Post 3010390)
I bought a manual Jetta, despite Bangalore's horrible traffic. Now you know why! |
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Originally Posted by Sunilrj
(Post 3010909)
The VAG-COM Cable will not work perfectly unless u have the VAS5051A/B/C Module or a VCDS Software which is licensed. Also Majority of the VAG-COM cables sold on ebay and other sites do not work. |
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Originally Posted by manson
(Post 3015305)
How simple and more importantly useful is this for an absolute non techie person? |
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Originally Posted by manson
(Post 4223607)
Make: 2011 Skoda Laura 2.0 Ambiente DSG Engine: 2.0L TDI Experience in words: The car went in for its annual service (6 years / 70K) early last month and I was only informed of the software update at time of picking the car up. Apart from a short commute or two around the block, I did not get a chance to really stretch its legs until this morning. As many others on this thread have suggested the surge / torque wave has almost vanished. The power delivery is restricted and extremely ordinary, very contrasting to one of the prime reasons we bought the Laura back in 2011. Ofcourse the service advisor charged made a big fat 29K bill (inclusive of transmission oil replacement and some pointless rubbish), and we also got the free car care kit. The service advisor needs me to send him a copy of the registration copy enabling him to update their record. I think I am going to restrain from doing that as a tiny mark of protest. Couple of quick questions that come to mind: Is it legal of VW / Skoda / Audi to remap the cars without the owner's consent? Is it worthwhile paying big fat Euro service bills for extremely average / mediocre performance? Would a remap be reliable? |
| In May 2017 we sent the Laura to JMD Skoda for its annual service. Apart from the regular stuff we were billed for a transmission oil replacement which was due. 5. In June 2017 I drove the car for a relatively long drive and felt the car lacking in power delivery and refinement that I was used to prior to the service. Quick google search led me on to believe the my car may have been updated to a new set of software maps in order to mask it from the emission scandal that Skoda and the rest of the VAG group were pulled up for by the authorities. Related link on www.team-bhp.com: http://www.team-bhp.com/forum/techni...xperience.html 6. Considering the car is our property after completion of purchase, is it not mandatory for Skoda’s official to take our permission before performing any changes in the vehicle, especially those that change the entire drive quality of the car which was the prime reason for acquiring one. 7. At this point I was deeply concerned about how JMD Skoda could fix it. I was also extremely bothered on how a uniform set of software could be mapped onto thousands, if not millions of vehicles with all having run their unique number of kilometre lengths. When cars are brand new they run the same map keeping in mind all the internals are of the same strength and longevity how did Skoda India consider the internals of our car to be the same all of the other unique examples running on the road. From common sense I’m given to understand all the cars would have their own degree of worn out internals and each car should be running a customised tune if anything had to be changed from factory settings in order to have a reliable and problem free ownership. I brought this up with the service centre officials and even Skoda’s feedback call but nothing significant, rather absolutely nothing was done to fix my concerns. 8. To my utter dismay I was facing a whistling sound from the hood, a blunt lower end, constrained power delivery, high idling range for the next few months (all of which were communicated to the JMD officials and any Skoda feedback call I may have got in this interim period), and then one fine day the DSG box packed up again: https://www.youtube.com/watch?v=4gbo6qj7gz4 9. On the 28th of October I dropped our Skoda Laura at the JMD Skoda service centre for a diagnosis and repair. A full month later, on 28.11.2017 I was informed that the car has been fixed under goodwill warranty. Precisely two days later the DSG light and engine check light came on again. I dropped by JMD the following week and the service advisor ran a detailed scan through which he said the issue was fixed for now and I could drive it around and get back to them if I continued to face any issues in future. 10. Good faith and love in my car notwithstanding, the DSG continued to have hiccups all of last month: https://www.youtube.com/watch?v=_Xy4RQe3KO4 https://www.youtube.com/watch?v=k9nAODtZDB8 https://www.youtube.com/watch?v=pwEC59eJVsA |
| Dear Sir, Greeting for the Day, Regarding you trailing mail concern & as per discussion on 30th Jan 2018, Subject vehicle having problem with the gear shifter mechanism & cost of the replacement is 68000/-rs approximate. As special case we have tried the same under the goodwill approval. But same has been rejected for the age factor. We request you to give us approval for the replacement of same under the paid basis. Please feel free to speak with me for any assistance required in the matter. Hope your understanding on the same and assuring our best services at all Thanks & Regards, SHANTRAM RANE Service Manager JMD AUTO INDIA PVT LTD |
| M/s. JMD AUTO INDIA PVT. LTD. Kind Attn: Mr. Shantaram Rane – Service Manager Respected Sir, 1. Failure of automatic gearbox assemblies in Skoda cars in India (and globally too perhaps) has become common knowledge in the past few years and I find it strange that your service centre and principal company are wiping their hand off your responsibilities to a customer who has invested in your product. 2. Your service centre has changed the critical parts in the DSG gearbox in May 2012 (when the car was just over 1 year / approx. 12000 kms old) from purchase under standard warranty. 3. Following a second failure of the DSG gearbox in October 2017 your service centre has again replaced critical parts of the DSG gearbox under goodwill warranty. Notably these were carried out with immediate approval and effect without me having to bother with multiple conference calls and email with your and Skoda personnel. Please find attached your invoice number JMD03-001-004279 dated 28.11.2017 and related parts log for your kind reference. 4. Very second following day after taking delivery of the car with replaced parts in the gearbox assembly the car was showing signs of incomplete repair / faulty diagnosis carried out at the instance of the above goodwill warranty repair. The same has been consistently updated to your service advisor Mr. Irfan and his senior Mr. Prem through the month of December 2017, call and chat records if required for your reference can be sent to you on request. 5. Just to sum it up for you, the gearbox assembly installed in my car has faced the following premature part failures, A. Megaclutch, B. Mechatronics & C. Shifter mechanism. Wonder what of the this sentence makes you / your team not recognise that the gearbox assembly fitted in my car is defective and should not have made it to my car in the first place. I cannot stress enough on the safety aspect for the occupants of the car and other individuals on the road in the case of a sudden failure through the driving process. 6. Sighting the above chain of events I once again request you to replace the faulty gearbox assembly fitted in my car within your goodwill warranty program without any further delay. 7. Further, your service centre has installed a software update in my car without permission or intimation through the annual service carried out in May 2017 following which I have expressed my concern over the long term reliability of the car apart from facing below issues which have been highlighted to you and your team on multiple occasions in the past: • Reduced power delivery compared to the original state of tune that the car was purchase in • Whistling sound from the hood • High idling RPM of the engine 8. Sighting the above, you are hereby kindly requested to explain your above actions of updating the software and take necessary corrective action without any further delay. 9. Please note that it has been over 3 months that I have been endlessly waiting for the car to be repaired at your yard and it becoming a little frustrating for me to suffer for zero fault of mine. Such sub standard level of product longevity and service is not expected from a any reputed car manufacturer in the current day, let alone that harps over its build quality. Anticipate your prompt response and corrective action in the above regard without any further delay. |
| Dear Sir, As per our previous mail, cause of failure is not because of faulty gearbox and this happened due to the age of the vehicle and every mechanical part has a wear life. Regarding the software updation, ŠKODA AUTO India has begun the service campaign for Superb, Laura, Yeti, Rapid (1.5L TDI CR), Rapid (1.6L TDI CR) and Fabia (1.2L TDI) related to the EA189 diesel engines. We would like to reiterate that the current issue does not affect the safety or drivability of your ŠKODA vehicle. We would like to assure you that the trust of our customers and the public is and will remain our most important asset. We deeply regret that this situation has arisen. The important thing for our customers to know is that all vehicles are safe and roadworthy. We take full responsibility of the implementation of the necessary technical measures. Thank you for your understanding. We once again request you to give us approval for the replacement of gear shifter mechanism under the paid basis. Please feel free to speak with me for any assistance required in the matter. Hope your understanding on the same and assuring our best services at all Thanks & Regards, SHANTRAM RANE Service Manager JMD AUTO INDIA PVT LTD |
| M/s. JMD AUTO INDIA PVT. LTD. Kind Attn: Mr. Shantaram Rane – Service Manager Respected Sir, GEARBOX 1. Unfortunately your paragraph and summarized sugar coated reply has not categorically addressed any of my queries listed in the trailing email dated 31.01.2018. Going forward, I would appreciate if your could be specific and reply to the queries / points listed below. 2. If a gearbox failing a 3rd time within approx. 75000 kms cannot be deemed faulty, I’m not sure what are standards of engineering. Just for your information our other (current and past) cars in the garage have run almost twice and thrice the odometer done on the Laura, but till date we have not yet faced a gearbox failure of any kind from either of them. 3. If you do insist that the gearbox equipped in my car is not faulty, why did you / your company replace a notably expensive mechatronics module of the gearbox outside of the warranty period at zero cost. 4. If your earlier diagnosis of the mechatronics was accurate and only corrective action was carried out at your end, how is it that the shifter mechanism decimated itself. 5. I am of the opinion the work carried out under your goodwill warranty was incomplete and sub standard due to which the problem has immediately surfaced within 48 hours of taking delivery from your service centre (which was min you after a full month). 6. Your consistent delays for performing a replacement of the said defective parts / assembly is causing a whole lot of inconvenience and heartburn to me. Not to mention that despite the couple of confirmations from your end, surprisingly a donor car is still not available at your end. 7. Sighting the above chain of events I once again request you to replace the faulty gearbox assembly fitted in my car within your goodwill warranty program without any further delay SOFTWARE UPDATE 8. Quoting your trailing email ‘ŠKODA AUTO India has begun the service campaign for Superb, Laura, Yeti, Rapid (1.5L TDI CR), Rapid (1.6L TDI CR) and Fabia (1.2L TDI) related to the EA189 diesel engines.’ My queries: The car belongs to me. How can Skoda Auto India or your dealership perform any service / change on my car without my permission? May I ask who gave you or your principal company to carry any form of work on my car without my due permission? What was the work carried out under your service campaign for the Laura Superb, Laura, Yeti, Rapid (1.5L TDI CR), Rapid (1.6L TDI CR) and Fabia (1.2L TDI) related to the EA189 diesel engines? 9. Quoting your trailing email ‘We would like to reiterate that the current issue does not affect the safety or drivability of your ŠKODA vehicle’. My queries: Following the update I have expressed my concern over the long term reliability of the car apart from facing below issues which have been highlighted to you and your team on multiple occasions in the past. I have also been experiencing below listed issues that have plagued my car since your software update campaign was carried out on my car. • Reduced power delivery compared to the original state of tune that the car was purchase in • Whistling sound from the hood • High idling RPM of the engine Despite visits to your service centre the above problems and lack of reliability continue to exist in my car since your software update service campaign. Considering this service campaign was carried out without any intimation or permission provided to me I would expect you to own up to your responsibility and take necessary corrective action instead of having me spend time with your personnel on conference calls and emails. 10. We would like to assure you that the trust of our customers and the public is and will remain our most important asset. My queries: A car with multiple gearbox failures does not instill trust. A service centre carrying out work without permission from owner does not instill trust. Failure to fix a car for 3 months does not instill trust. Service / Parts head Mr. Mukul Borkar not calling back after taking a 4 days time period to revert does not instill trust. Lastly, your corporate hogwash email does not instill trust. 11. Quoting your trailing email We deeply regret that this situation has arisen. My queries: A car with multiple gearbox failures does not instill trust. A service centre carrying out work without permission from owner does not instill trust. Failure to fix a car for 3 months does not instill trust. Service / Parts head Mr. Mukul Borkar not calling back after taking a 4 days time period to revert does not instill trust. Lastly, your corporate hogwash email does not instill trust. 12. The important thing for our customers to know is that all vehicles are safe and roadworthy. We take full responsibility of the implementation of the necessary technical measures. Thank you for your understanding. My queries: A car with 3 gearbox related failures isn’t exactly safe or roadworthy Sir. Since you take full responsibility of the implementation of the necessary technical measures you may kindly resolve the issues I have been facing since your incorporation of the software update service campaign. Listing them down yet another time for your reference: • Gearbox failure • Reduced power delivery compared to the original state of tune that the car was purchase in • Whistling sound from the hood • High idling RPM of the engine 13. Quoting your trailing email ‘We once again request you to give us approval for the replacement of gear shifter mechanism under the paid basis.’ My queries: Sorry, you / your team cannot expect me to dumb down to understanding multiple failure of gearbox assembly in my car due to approx. 75000 kms of running. You must replace the same at your / your principal company’s cost. I 14. Quoting your trailing email ‘Please feel free to speak with me for any assistance required in the matter.’ My queries: I have listed out my queries for your assistance very much in detail. You may kindly get back to me on the same without any further delay or corporate hogwash. 15. Quoting your trailing email ‘Hope your understanding on the same and assuring our best services at all’ My queries: A. I cannot understand your consistently lowering standards of customer satisfaction, and B. Your services are surely not even close to the best. Anticipate your prompt response and corrective action in the above regard without any further delay. |
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Originally Posted by Vid6639
(Post 4349109)
It is very clear that the car was giving symptoms immediately after the mechatronics replacement indicating a wrong diagnosis was done. Now after less than 3 months they claim it was not the mechatronics but the shifter mechanism and they will not honour any warranty claim for this. This logic is stupid. When you did a wrong diagnosis and replaced the wrong part shouldn't you be fixing it under the same warranty. |
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Originally Posted by Vid6639
(Post 4349109)
I understand the car is old and run more than 5 years and 60K kms since last DSG replacement but then in October why did they approve the mechatronics in the first place. |
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