The positive experiences though were soon to run out of gas. One very chilly and freezing wet morning in December, while needing to take a quick turn around after having received an emergency phone call from a friend needing to drop his dad at the airport urgently, I had spun the car out of control, clipping the median in the process. I knew very well how to regain control over the sliding car, but I did not expect it to slide at such a slow speed and besides the cold weather, freezing palms and jacket hindrance ensured that my opposite lock came a bit later than I would have liked. The days preceding that unfateful one were perfectly pleasant. Later I found other cars slipping and sliding too, could have been minute droplets of freezing water on the road surface that was only appearing wet and not frozen.
It was a left turn, the rear slid right, as the opposite lock was applied a bit late, the car regained grip and climbed the median and then came down. In the process the oil sump got a "bang".
Initially I did not notice something had been damaged, the car was running fine. The airport call was also attended to without issues. The urgency was that, the guy's dad had a flight to catch and they wrongly read the flight time as 1 hour later. But later on during the day, I was shocked to see oil on the floor. The next day the car was taken to the mechanic and the oil sump was laser welded for around $350.
Now I was being very careful on the roads on wet days, but enjoying its propensity to slide at the slightest pretext.
Three weeks later, the car refused to start. I would twist the ignition key but nothing would happen.
Generally in such cases, you would lock-unlock the car, move the shifter to neutral and fire up. But this time it didn't respond. In the meanwhile a security guard at our residential area, who owns an old BMW (E28 - one of my favourites) had recommended the repair shop he normally uses for his car, on the premise of very good knowledge of German cars and a very reasonable price. This particular problem appeared to be a small one, so decided to give him a try. This was to be the biggest mistake I had made.
The car was towed to his place. The person diagonosed this as a problem with the neutral safety switch. Which was logical. He said, he has ordered the part from MB and being christmas time, it might be 2-3 days before he gets the part. Well, later I found his shop itself was closed for 3 days and it took another 2 for him to procure the part.
Being 22 miles away, and us being busy at office, did not really have the convenience to go and see what was actually happenning till that time. Borrowing someones car, I went to the garage to get the shock. The steering column, the central console were open. The person said, all the wiring for the ignition switch system needs to be checked as the car was not starting up. Wasn't convincing enough. But since the car was already there, I had no choice other than to wait and watch. A day later the car was handed over to me with a charge of $450. The safety switch only costing $50. Rest being labour. I was sure everything was hogwash. I still had to get my car out of there. Agreed to pay $350 and drove out.
But the nightmare was just beginning. The Check Engine light had turned on. The person reset it, saying "oh its nothing". 3 cycles later it came back. He had asked to come back later if the light didn't go out on its own after 4 days. On the day of driving to him, I was also noting the car heating up in stop and go traffic, hitherto an unknown problem with it. The person this time was mostly being rude, trying to cough up a logic by which I would have driven the car further. Since I smelled a rat, I asked him to diagonose both the heating problem and the check engine light. Very soon he utterred the words, "throttle body actuator" and "fan clutch". He also was able to show an exact W124 E320 fan clutch at his disposal!
Drove out from there straight to my usual mechanic.
He was surprised to see that the accessory drive belt he had installed prior to delivering the car had become old. The pretentioner looked from an older car. Same story for the Fan clutch. The throttle body actuator being same but the wiring was severed. The throttle body actuator being a costly part that retails at $1200, I was devastated
However as is common in US, there was someone to bail me out!! The dealer I bought the car from.
The extraordinary Nigerian gentleman helped me procure original parts for less than 50% of the part prices as available in retail. He also gave me the suppliers number and recommended me to him. All this for a car he had sold 9 months back.
$1000 (parts + labour) later the car looked like running normally, but not before having to replace the thermostat too. All this for having tried a new place to get my car fixed. That too, I had only gone to a place recomended by someone whom I knew.
A few days later, in the chilling cold, there was a flat! Another few days later the car was dead again. This time it was the battery. I was unable to fathom how a car that was highly reliable for 9 months, was starting to fall apart in a timespan of 1.5 months. I had decided to not take the car for long drives from then on. However that was the last problem faced, apart from a key barrel issue (where the key broke and stayed stuck in the ignition cylinder).
Now that I think, the car itself hadn't given me the trouble, it was just a bad time and chance encounter with bad people.
As the next few months piled on, confidence on the car returned, long drives, high speeds were back. February to September the car ran without a hitch. Till the last day I had it, there was not a rattle or squeak from any area. It used to be stuck to the road like glue. However, this set of tyres too, although lasted longer than my first set, due to slow driving during the troubled months, were onto their last threads.
In the meantime, there was another Firestone incident. This time too, during an oil change.
I had decided to write off the earlier experience as a one-off incident. Since Firestone is walking distance from my residence decided to use their services on a day I had other plans as well. After having got the car back, I found oil drips on the floor. Took it back to them and faced the same set of statements. But somehow did not check the oil level. One drive to our mechanic and he was quick to point that the guys had overfilled causing the oil to leak out through various openings. He just used some sealers, as this car did not have head gaskets etc but silicone adhesive.
The car selling experience was also a bit bumpy at first, owing to a fellow countryman playing dirty tricks. In the end, the person who took the car turned out to be a Nigerian and as mentioned, a Merc lover. I am sure the car will live on healthily.
All in All, how was the Mercedes experience? Most of the negative experiences I faced were mostly related to the perception that owners of cars like a Mercedes-Benz are :-
1> wealthy and dont have issues parting with the money,
2> busy folks who are not bothered about finding the micro level details
Just that perception also ensures that most shops would like to lay their hands on such a car and enjoy the money making. But if you find the right people to take care of your repair and parts needs, carry out preventive maintenance religiously, verify genuineness of parts going in and attend to problems when they appear without any procrastination, the car will return you the favour with not only a smile on your face but plant one on your wallet. Considering all the experiences written above, only happenned during a 1.5 month window and the car was generally trouble free other times, it was fantastic. The 14year old car drove, rode and ruled the road like it was "Engineered to be the best in the world".