Maruti A-Star Vxi - 1 yr - 16000 kms Reproducing the same as there are some errors showing the edits on font size and color in the earlier one published, pls. remove the earlier one... thanks admin.
Interesting inputs from our friends on A-Star. Have purchased our A-Star Vxi for my wife in Jan'10 and it is 1 year old now.
Have gone through extensive search for a car with a budget of around 4L, test driven Alto, Estilo, Spark, Santro, i10 and finally decided on A-Star though we were almost convinced & confused about Spark and i10 till the last moment... Was once an owner of Maruti Zen’99 and had experienced the benefits of good power-to-weight ratio which gives u one of the best cars to drive one… and I was hoping that the A-Star will give such an experience with such big tyres, compact dimensions, etc..
Had my own share of bad experience right from the delivery:
1. Purchased from Khivraj Motors Chennai and I must say that it is one of the worst dealer from both purchase and service. It was an important purchase decision for my wife and the experience of taking delivery of a new car was horrible and disappointing. Car was not cleaned, had stain marks on the dashboard, no min. accessories assured by the sales executive... such an indifferent attitude by the dealer and I had to call in the right people and make noises to get the car cleaned and accessories put on the next day morning.. Unnecessary hassle; will never never recommend this dealer to any soul.
2. Right from the start, had been noticing jerkiness while pulling the car from 1st gear, excessive vibrations in the engine bay, low mileage and high road noise... took the car for a wheel balancing & alignment the very next day to an independent shop, regularly used for my car... which had reviewed the tyres and told me that the tyres are faulty; the tread in the centre is convexing or something like that. Had brought this to the notice of dealer Khivraj but was told by the SA that it is alright...
3. Mileage has been steadily dropping down; car gave a mileage of 14kmpl during the first 1 month of purchase, post service at Khivraj and 1st service at MSM, it was dropping and it came to 10.7 kmpl in city and highway mileage of 12.3 kmpl. Pls. note that (i) the car has been driven at normal speeds, no aggressive driving, extra care was given for the first 1000 kms drive-in, (ii) fuelling normally done at Chennai city’s BPCL Pure 4 Sure outlets, (iii) tyre pressure at 32 psi, checked once a week, (iv) parked in partially-covered car parking, (v) passenger load is hovering anywhere between 2-3 persons majority of the driving time.
Had learnt to live with the tyre noise, jerkiness & vibrations till a friend suggested me Maruti Service Masters (MSM) in Chennai, company jointly owned by Maruti. Having believed in my friend's experience, had approached MSM and sent the car for its 2nd free service and waited for them to help me understand and sort out the problem till the 3rd free service. With no sign of improvement, had sent an escalation note to all the email ids of customer contacts, top honchos of Maruti Suzuki and the relief came in when they instructed MSM to review the car properly and report back....
Voila' these chaps at MSM called me and spent almost half day in going through and diagnosing the problem including 70 kms road test... they agreed that the vibrations were due to slight improper seating of engine in the bay also resulting in some power loss, tyre noise due to poor quality of JK tyres and made manufacturer look into this, etc…
Vibrations were contained and almost nill now... no jerkiness (dont know what they magic they did) and all the 5 tyres were changed to Bridgestone from JK (hardly have heard anyone talk great about Maruti’s JK OEM tyres). This happened in July'10 and the car is in the best of condition till date. It gives a mileage of average 14 kmpl in city and 18 kmpl in highway, no more jerkiness, no vibrations and no tyre noise…
Though the car was majority driven in city, had taken few outstation trips including a trip to Kodaikanal… handling is superb on highways even in excess of 100 kmph and hill roads, awesome steering response on winding roads, decent braking quality.. have noticed that the car is at its best when driven at 60-80 kmph… ride quality improved dramatically post filling of nitrogen air and must do for this car which has harsh ride quality on bad roads. Car seat cover quality is not good, little scruffy and had to change to pseudo leather ones, with a .5 inch padding for driver and front passenger seats… with the increase driving seat, visibility is at its best, helps us in your driving decisions… added a good quality leather steering cover. We must appreciate the high ground clearance of this car, helped me wade though the water logged streets during rains without any hassle…
Still there are certain problems which Maruti should address… road noise filtering into the cabin in rough roads, engine noise insulation (characteristic of 3 pot engine), high revving of engine due to A/C load at standstill, day and night rear view mirrors, rear wiper and optimal usage of space (they should learn from Chevy/Daewoo on what they did to Spark/Matiz), steering or seat height adjust for drivers at 5.6” or 5.7”as the dashboard is set very high, reverse gear engaging problem (now has experience to slot it finely), bumpy ride quality, etc.
Also wish Suzuki gives as an option the 4 cyl. K10 Engine similar to their export models; this car would have made A-Star to top the sales charts… compact dimensions, broader wheelbase / tyres and power to weight ratio would have made this car a racing enthusiast delight…
We were almost on the verge of selling the car, thanks to the response of Maruti Suzuki and MSM, we are one of those happy customers for them. Will bet on Chennai MSM service quality and don’t mind taking another Suzuki product.
A-Star is definitely a good product to buy and it is truly an Alto-Star… much better the sibling Alto. Those aspiring for sub 4L, should definitely give this car a consideration… and if interior space is enough for them, it is worth buying.
Sharing a picture of our rainbow A-Star… I know I had written a long note, hope it benefits some. |