Swift Sony Stereo alleged damge during servicing Guys - Request your views on this one, please.
July 17th 1000 hrs
Arrived at Marketing Times workshop in Okhla/New Delhi listening to Simon & Garfunkel - All good.
Handed-over the car for the first free service (820km/1month 8 days). Personally removed the front panel of the stereo (Sony CDX-R5610) along with the other nick-knacks, placed in a bag and locked in the locker provided for the purpose.
1300 hrs
Car was serviced et all and handed over to me - all this while I was in the owner's lounge with a occasional trip to check if all was going well. I checked all electrical and various fittings with the Service Engineer(SE) and was satisfied with the job. I connected the front panel of the stereo and this is where the problem surfaced. No display.
The functions were all working well (MP3 disk played well and so did the radio but NO display - FYG the panel has a green/Red LED display). Detached and reattached the panel a few times, switched-On and off a few times but the problem persisted (The service engineer was with me throughout). Finally, did a reset of the stereo (small button prodded with a pin) but with the same result.
By then the SE summoned the accessories chappie. He tried the same stunts with the same negative results.
Fortunately, they had the same set on an "Explod demo box" available. We attached my panel to their stereo and the display was OK. Did this a few times with same positive results. Carried their panel to my stereo car and noticed the same negative results!
By then, I had arranged for the Director to be available. He was certain that the stereo could not have been mishandled during such a short service period and that too with no panel! My stand was - The thing was working (the SE confirmed the fact) when I handed-over the car and so something had gone wrong during the service.
I had bought the unit in Dubai/Jumbo Electronics a few weeks ago and got the stereo fitted, along with Sony Bill & warranty speakers at the Sony Authorized Pit-Stop in Noida. Now, since the stereo was not fitted at the workshop, they suggested that I visit the pit-stop and investigate further. The Director promised that within reasonable limits, he will bear the cost of any damages if attributed to service-related damage.
My next stop was the Pit-stop. They confirmed the problem but were clueless. The lads their disconnected the stereo from the car and stated that the best option would be get it checked by Sony Auth ASS. Noida erratic power supply have in the past buggered quite a few of my Sony products and the Sony ASS chap in Noida is well known to me. Full steam ahead to the Sony Auth ASS.
1600 hrs
At the Sony Auth ASS, the guy mentioned that this was his fifth unit in as many months - same problem and ALL registered after routine servicing of the car! It seems that their was some water/vapor ingress in the unit and a certain Diode failed (this was an assumption and my unit was opened for check-up). I asked about the cost of repairs but was told that Jumbo warranty was very much valid in India and there should be no costs involved (much to my relief!).
Status Quo
I am awaiting the return and installation of the stereo upon which will keep you all posted.
Queries
1. Is the alleged damage claim by Sony guy possible? Can water pass through the firewall?
2. The Sony guy also added that the best is to remove the unit all together before servicing! Is that needed? I do not mind doing it compared to the whole Sunday gone running from pillar to post!
3. Did my service station goof-up big time or s*** happens? Bad luck on my part? Should I put the Service Station on notice?
4. Any suggestions/precautions to keep in mind the next time and also a dig on *** happened!
Thanks in advance.
Cheers |