[adrian]

Originally Posted by adrian

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@ Shalu : Sorry about your machine friend. Had myself sent many e-mails to customer service with no reply. I have only two words for you : "Consumer Court". It is high time some body kicked RE
Regards Adrian

Sorry to have breached the forum rules
My apologies
Regards Adrian

[Patriot_Vishwas]

Extremely sad to hear this!
Very poor QC from RE and the RE dealer.
Hope that you get your bike back with the necessary replacements.
:-I have booked a Classic 350 and was hoping to get it before I turn 19 but I am contemplating on changing my decision due to such issues and RE's refusal to change!

[Warwithwheels]

Originally Posted by Patriot_Vishwas

Extremely sad to hear this!
Very poor QC from RE and the RE dealer.
Hope that you get your bike back with the necessary replacements.
:-I have booked a Classic 350 and was hoping to get it before I turn 19 but I am contemplating on changing my decision due to such issues and RE's refusal to change!

Am in the same boat as you!! Read on!

Originally Posted by Warwithwheels

.....On an other note, I had booked a TBTS few months back and recently got a call from the dealership saying that I would be getting my bike in the lot that is due to be delivered anytime soon.

After reading all these horror stories, Am really wary of buying an RE. Should I really go for one? Can I treat this as a one off case and go ahead with my purchase? or Should I wait till RE migrates to the new plant and beefs up its QC?

Grown up driving and maintaining Jap cars, I really do not know what an *unscheduled maintenance* means. Does owing an RE make sense to a person like me?

Your inputs would be highly appreciated!

PS: This is gonna be my first bike

[shailu]

OK here is the update. Got a call from RE Works manager on saturday night and couple of guys from the factory visiting coimbatore showroom today to inspect my bike. I am expecting a call from them before this evening. Positive reply will be accepted from them but in case they try to act smart will have to move to the consumer court.

Guys who have booked RE models and confused if to pick it up or not ..my advice to them is to please check every bolt and nut of the bike before you take delivery of it.

Fingers crossed and will update everyone once i get a call.

[TaurusAl]

Shailu any news on your machine ? This ordeal seems very long.

When i purchased a caliber about a decade back, the piston and the crackshaft was crushed into pieces even before it completed 500 kms. Bajaj spent no time and gave me a new block and bike was ready within a day. Its sad to see that you have to struggle so much for no fault of yours and even after paying a hefty sum.

Hope you get respite soon. Im sure the consumer court will help to fix these guys if you need to.

[shailu]

Well as expected! Engineers from RE have inspected my bike and given a report to their higher ups that it is not a crack but "casting missing" . Not sure what that means to me!. After that i got atleast 2-3calls from various persons from RE and they were just trying to convince me to either take delivery of the bike as the "casting missing" will not harm it or to replace the sump by dismantling and re-assembling the engine. They just don't have ears to listen to what i want.

Guys now i have no option left but to move to consumer court.

[rdna]

Originally Posted by shailu

Well as expected! Engineers from RE have inspected my bike and given a report to their higher ups that it is not a crack but "casting missing" . Not sure what that means to me!. After that i got atleast 2-3calls from various persons from RE and they were just trying to convince me to either take delivery of the bike as the "casting missing" will not harm it or to replace the sump by dismantling and re-assembling the engine. They just don't have ears to listen to what i want.

Guys now i have no option left but to move to consumer court.

Please go to the consumer court and ensure that you get a brand new bike and settle for nothing less than this. My love for RE vanished from the time I have been reading issues with it. Their attitude is absolutely unacceptable and if people don't pull up their socks and give them a hard rap on their knuckles, this will how "hand made" Bulls will be. All the best and keep us posted!

[ArizonaJim]

Shailu:

Before you go to court, assuming you have the motorcycle, please thuroughly clean off all of the oil that has accumulated on the crankcase, check the oil level in the sight window and put a few km's on the bike by riding it around.
Then, closely examine the entire area of the engine to see if a lot of additional oil has again accumulated on the engine.

In your photo that was posted in the first post of this topic, one of them was showing the flat surface directly below the engine output sprocket.
Oil had accumulated there and had run down the right side of the engine crankcase.
After reaching the bottom of the crankcase the oil had dripped off onto the floor.

There may be several explanations for this oil.

The most likely is that when the bike is ridden, oil is slung off of the chain as it passes around the engine output sprocket. This happens on all motorcycles that use a lubricated chain including mine.
If I don't keep the oil cleaned off of this flat surface, it too will end up dripping on the floor.
Unlike engine oil, this chain oil is rather thick.

Another cause is the seal for the output shaft for the drive sprocket may be defective. If the seal fails to stop the engine oil in the crankcase from leaking, the oil will accumulate in this same area and will drip as your motorcycle is doing.

Another cause is the seal for the kick starter shaft may be defective.

Last, there may be a flaw in the casting that communicates with the interior of the crankcase.

I mention all of this (which has probably been mentioned before) because I find it strange that the Royal Enfield Engineers would mention a casting defect and, in the same breath suggest that you accept the motorcycle as it is if that casting defect was indeed the cause of an oil leak.
Bear in mind that there can be surface flaws in a casting such as this such as missing features like fins, webs, etc. that do not communicate with the inside of the casting and they will never cause a leak or a problem.

By suggesting that you accept the motorcycle as it is, they are saying that there is no unusual "oil leak" that would create the need for a repair.

You need to make sure that you actually have a real problem that is caused by a defect before you go to court or you will end up looking very foolish before the judge.

Good luck to you.
Jim

[Visaster]

That's a real sad story to live with.
No way, not on a brand new bike.
Its damn heart breaking to hear someone has to go through such an ordeal after all the 5-7 month wait for the beloved machine.
RE is a typical Indian company who cares the least for Indian customers and believe Indians don't deserve customer care.
RE, TATA, Mahindra are the people who teach the new comers that Indians don't need customer care and they save millions on the forgiving/helpless/forgetful nature of us.
Serious who ever called you to say you have to accept the defect and they can offer you only repair that too on a 3 day old bike must be crucified.

Myself on the waiting list for a RE, still contemplating on either electra/TB/classic. Make my mind sway hearing such stories.
A fellow colleague has spent about 20 grand on his TB just the last year on a 2yr old bike maintained in pristine condition from day one. He says his previous TB did not have such quality issues. RE parts are giving up earlier than before.
They are actually going down in quality when the world is trying to up itself.

Try the good cop bad cop routine with the concern person and he will spill the beans on how to get the things moving for your advantage. It worked for me most of the time in issues.

All the best.

[TaurusAl]

What is the status Shailu ? Not heard from you for a while now. I'm sure everyone else is wondering just like myself on your crusade. Please do update us and sincerely hope you will give us a good news.

[shailu]

Originally Posted by TaurusAl

What is the status Shailu ? Not heard from you for a while now. I'm sure everyone else is wondering just like myself on your crusade. Please do update us and sincerely hope you will give us a good news.

There has not been any major update. They have received my lawyer's notice and i believe some one from chennai RE office has called up my lawyer and informed that the investigation on this issue is on. I have given them 7 days time which ends by this monday to reply my notice else i am proceeding further.

Will keep you all updated!! and thanks for the support

[jeeva]

This is bad. Sorry to hear this Shailu.
Since you are pushing for a new engine block, make sure that they replace both the left and right casings together. Engine casings, when manufactured are machined and matched together in pairs. If they replace just one side, then you may end up living with oil leaks and busted bearings all life long.

[Prithvi]

It's high time we consumers are not taken for a ride! Literally! Let the law take its course and the client must sue Royal Enfield for this so called wonderful manufactured bike!

Thank god I am not a Bullet owner. Many of my friends say the old 60s and 70 cast iron engine blocks are the best.

[shailu]

Peace at last ! RE and myself parted ways on Saturday mutually as RE did reimburse back the money i invested on the bike + the additional expenses. I did hand over all the documents to them. In additional i did take a letter from them that i will not be responsible for the bike with immediate effect as it was registred in my name. Mixed feelings running in me as i could not own a RE but happy that they gave the money back.

Thank you all for the support and advice.

[Rahulkool]

^^ oh thats really sad man, after waiting for so long and then getting the bike and handing it over back. So whats you next bike ? getting something else or another Enfield ?

I really don't understand what was the issue in replacing the bike, rather than refunding money ?