Please bear with my rant but this is coming out after 3 years of frustration.
Now, a lot of people would be a Yamaha fan and pretty happy with the ownership. However, learn from my mistake.
I own a Yamaha Fz-S, bought in 2010. I have owned this bike to close to 3 years now and listing below the failures of the bike.
Probably, all the buyers may add this to their maintenance costs.
Within 3 years (32000 KMS) I had to replace the following parts.
1. Disc pads (3 times)
2. Rear break shows (N number of times)
3. Chain+Sprocket.
4. Air Filter.
5. Footrest (Bike fell from the stand and footrest broke - poor quality).
6. Battery.
7. Clutch Plate.
8. Headlight dome (Poor quality hinges, broke while mechanic was tightening it)
9. Rear+Front Tyre.
10. Handle bar (bends even at the slightest touch of ground).
These are the parts which I can remember as of now.
Some parts still are faulty and need replacement, I am planning not to after being fed-up.
Please make a note, within the 3 years, I have never met with an accident or even the slightest crash **touch wood**. The items which have been replaces are purely based on ware-n-tear.
Apart from the regular replacement ceremony, it is a task to get the bike serviced. Either the service centers dont take the bike because of heavy load, or if they take the bike, they do not really "Service" your bike.
I have faced issues where the Engine oil was not refilled after getting my bike from service, over-charge, rip-off, attitude from mechanics etc..
Speaking of over-charge and rip-off, will write about my previous experience.
In the month of August, I got my bike services when the mechanic told me the chain and sprocket needs replacement. I asked him to replace it, but they did not have it in stock (the usual answer when they dont want to do something), so he asked me to get it done after a month.
After a month, I took the bike back to Orion motors and they were ready to replace. I told him this is not for service, only repair.
While taking the bike, the service supervisor told me it would take 1500/- to replace the parts, I was fine with it.
- He checked the engine oil and it was almost dry. Surprising, after a month of service, engine oil is almost dry.
- No Problem, I asked him to refill the oil - Synthetic oil - 900/-
- My front tyre was not running free so I asked him to check that as well.
- I asked him to get the rear break shoe replaced as it was due.
Since this was a minor repair and I had already taken an appointment a day before, the service supervisor said it would take 2 hours to get the job done. I sat at the customer lounge to take my bike after the work was done.
I was there in the service center at 9:30am and most of the mechanics arrived after 11:00am, so obviously, the work started after waiting for 2 hours and me showing a little disappointment.
After 4 hours I get my bike with a bill of 4000/-.
I could see my bike getting repaired and they charged me for servicing, labor and what not. I was very frustrated seeing the bill but on the other hand, wanted my bike to be troublefree and did not want to see the service center people faces anymore. I moved out.
Later I noticed that the front wheel was still not free + the meter light stopped working after getting the bike from the service center.
I called to lodged a complaint with Yamaha India to which they said a complaint will be lodged and they will let me know.
After 2 days I started facing issues in my bike again, so I called Yes.Yamaha to know the status of my complaint, and surprised to know that no such complaint existed.
After a lot of argument, a complaint was lodged.
I got a call form the Orion Motors and "Sethuraam" the Store manager called me to the service center and promised he will address the issues. After reaching the service center, the whole story changed. The manager started thrash talking asking me why did I raise a complaint with Yamaha.
I asked him that the bike was not serviced, howcome you charge me 425/- for service?
He asked a mechanic to take the bike inside and check if it was serviced or not, without allowing me to see. Now what kind of inspection is this? However, I peeped and saw that they are busy cleaning the spark plug and after a couple of minutes bring the spark plug to me and show that it is clean, so service is done.
I was like
this is cheating from most trusted people. I did not want to get down to their level of argument so not wasting my time, I left the service center. Sethuram asked me to sign somewhere agreeing that my issue was resolved, but I denied. I told him I will talk to Yes.Yamaha about this and get it resolved as Orion motors had worst people than that in Gujri.
Irony is, after returning I called Yes.Yamaha and explained them the issue, they closed the case and disconnected my call. I am unable to call them anymore, just got a confirmation through email that my issue is resolved so complaint has been closed.