My SIL booked the Bangalore to Detroit Air ticket with MakeMytrip on April 23 2011 (Travel dates 16/06/2011). Booking and getting e-ticket is no issue. However due to delay in visa she needed to cancel her bookings.
She canceled the booking on 12/06/2011 via their toll free number. They took bank details where credit must be made (as original booking made against COD). This is also fine, we got cancellation reference number promising that we will get money gets credited. by 7 days 19/06/2011. As you expect from customer care they even stated that usually we should expect money before itself.
On 17/06/2011 SIL left for USA, asking my wife to collect the funds (as bank detail for refund was my wife’s account).
From then circus/nightmare started from here. We didn't get money on 19th, so my wife makes call again to their customer care via toll free number. Now they guy over phone claimed money has been already credited to our bank. We ask when, he says money got transferred on 13/06/2011. We concur it wasn't the case, the argument goes on. He asks us mail us bank statement of 1 month to confirm! And cuts the call!
Now I get a SOS call from wife all in tears telling make my trip east all the money! I say don't worry and collect all relevant info, call the toll free number.
Well after four to 5 tries I finally get through a executive. Once we make our introduction, I tell he "Following call is made because we are in dispute over transaction, as such following call is recorded and produced as evidence in case of civil case. If you provide any false information you will be held liable.". Then I ask her of refund status. She states, who ever took a call didn't initiate accounting process hence though our booking canceled, refund hasn't been initiated. She now told she will do *high priority* ticket for refund initiation process with accounting team. We should expect the money within 3 days i.e. by 22/06/2012. Gives one more call reference number.
Three days came and went, nothing happened. We are again called the toll free number. Different male CCE(customer care executive) picks up, utter the same nonsense that money is in our bank on 13-Jun itself. We told him that there was updated ticket raised and it wasn't raised. He claims lady was wrong and cuts the call!
We try again; we get another male CCE. As soon as he takes booking reference number and cancellation reference number, they goes silent, and in 30 second he cuts the call. This process repeats more than 4 times on 23rd June. They have decided not to take call! However we still try, we get through to lady. She apologizes raises another ticket and Says within next 7 days we should get our money!
So we again wait, week went and gone. Still no refund. By now we make search in internet. There are enough complaints all over Internet. This is not rare. This is common business model for makemytrip not to return money for long period. Or dodge refund by stating one or the other reasons.
Now I decided to stop calling and write a mail to internationalbooking
s@makemytrip.com stating the facts and how frustrated we were. One Mr. Ajay Chand replies asking 72 more hours! However entire reference number is different!
I reply to him asking why does more time is needed? For this on 1/07/2011 Mr. Kunal Bariya replies they processed and bank rejected the same. I ask him to state RRN number. For which till today we don't have reply. His claim is also fictional, because my wife’s mother works in same bank & branch where my wife’s account exists. She constantly checks the transfer records. She will have access to any rejection happened in NEFT transfer. She states there is no transaction in the name of my wife or her sister!
I contact their Bangalore office who claims he can't help. We are unable to contact their Gurgaon office because we don't have any number except their toll free number. Our calls are repeatedly cut on toll free number. Now we are not getting any response even by mail, except standard reply creating new ticket every time.
I would like to warn members of using MakeMyTrip, if you have slightest doubt about canceling don't bother. Even if book try not to take COD, make payment via credit card. You at least have record that you made payment.
MakeMyTrip is low life cheats/Fraudsters. How do we get our of this situation?
Can members kindly help us.
Thank you.