Team-BHP - The Online Shopping Thread

I have a good FlipKart story.

Ordered a cheap flip cover for my Moto G. It was being sold by a different vendor and not ws_retail.

It arrived after 3 or 4 days. I fixed it.
Less than 3 hours as I got up, it dropped from my pocket and broke.

I took pictures and emailed flipkart complaining about the horrible quality.
Two days later the vendor called up, apologized and immediately offered a refund.

I agreed and am quite impressed by their response.

I then booked an expensive cover for the phone and it arrived after 4 days. Its quite bulky but I like the nifty stand on its rear. :)

^^ Just to clarify, I am an seasoned user of Flipkart. Most of the time they don't screw up. But when they do, it's big.

One time I ordered a camera online worth 24K. They took the order and status said "Processing". I was busy with work and didn't follow up. After a few weeks when it still hadn't arrived I started panicking. Contacted Customer Care and they had no idea why the order wasn't fulfilled. Now that is scary. They said they would contact me but never did. After about 6 weeks from placing the order they sent an email saying, Product is out of stock so the order is cancelled and the money would be refunded. Took another month for the money to hit my credit card. No apology, nothing.

This time is no different: 2 days after I complained all they have done is drop a form e-mail saying they have escalated to the courier company and will update the status. Terrible!

With my recent online research for PC component prices, I noticed something interesting about Amazon (it may or may not hold true for Flipkart as well).

One morning, armed with a handy list of half a dozen items, I had 'parked' them in my shopping cart so that I could read the product specs, reviews at leisure. By late night when I logged in to view the items I found the prices of all bar one had changed Some had increased, some had reduced (typically in the range of Rs 75-250 for a Rs 5,000 product). Puzzled by this I kept checking my cart intermittently every 12 hours and found this variation seemed to continue. What is odd is that the list of sellers remains pretty much unchanged. I guess this means that sellers do micromanagement of pricing on a continuous basis (It is not unexpected for sellers to change prices but I did not anticipate such frequent changes) - so if you like a price it is probably best to buy the product then and there instead of waiting.

Bought from them last month; 3 MF washmitt, one of them became pathetic during the first usage (will post picture). Not that I'm using this for first time, I haven one using for last 2-3 years, near to abuse, but still better than the broken one.

In a nutshell, stay away from any AutoFresh products, but other brands whatever they resell are genuine, as they're another unit of Carzspa, who're nearly a decade old in India for car detailing.

Refunds & returns - sorry no experience

Have ordered from them a few times. Delivery has been fine, except I've had products delivered leaking twice (sprays in the which the neck of the bottle has broken), and once an exterior detailer was listed as an interior cleaner. When that happened they wanted me to send the product to some other place and then they would refund.

Basically order products that you know, and the experience will be fine. Also avoid spray bottles with a thin neck. Oh and also their own branded Microfibers aren't good quality. Other than that they have a good selection.

Thanks a lot for all your valuable feedback. Guess I will give them a try but it's very discomforting to know that some things might break. Why don't they just package them properly ?

Anyways, I'm planning to order a mothers car shampoo since they seem out of Meguiars, Hope it doesn't come broken.

Another option is www.autotrends.in

I'm not associated with them anyway, but, they're just picking up business. Being new entrant into online business, not into detailing, they used FedEx to ship their products. Pls use this website to compare with autofresh before you order.

For instance, Meguiar's scratchX was damn cheaper in Trends than Fresh

I have used autofresh.in couple of times with no problems. Got Meguiar's Hi-Tech Yellow Liquid wax and Meguiar's Natural Shine Vinyl/Rubber Protectant from them few months ago. Nothing to complain about, packaging and delivery times are on par with other popular online stores like Flipkart or Snapdeal.

Quote:

Originally Posted by Kumar R (Post 3530174)

You are so right! This happened to me too on Amazon.com - i had chosen a hi-viz vest - parked it in my shopping cart and was checking out other vests/products. the original price was $24.99, on coming after a few hours, it had changed to $27.99

Micromanagement it is!