Meesho Review - A poor experience & bad customer service

searacer932 · 18th December 2024, 12:42

Dear All, I would like to document my nightmare service with Meesho in trying to get a return picked up by them for a defective product. The experience with Meesho has been very very poor.

Background on Meesho -

Meesho is an e-commerce marketplace that helps suppliers, resellers, and customers trade. They are similar to Amazon / Flipkart. I have never heard about Meesho until my wife introduced me to Meesho one day. We were looking to buy a Microwave Oven stand and my wife suggested that Meesho have decent catalogue of products and it's worth looking to buy the Microwave Oven stand from Meesho. (I am still wondering who introduced Meesho to my wife

).

So, we selected the the below stand from Meesho.

https://www.meesho.com/spylock-micro...tchen/p/6umh6b

We pre-paid the money. The product was around INR 550 when we ordered and we usually don't mind pre-paying the amount. We have always had positive experience with Amazon, Flipkart, Myntra, Ajio etc and we never suspected nor anticipated the trouble that we would face.

The start of the Nightmare -

Now, the problem started from the day the product was delivered. The Microwave oven stand had only 3 legs and the 4th leg was missing

. We had no choice but to return the product.

So, we raised a return request on the same day the product was delivered.

Product ordered date - 10th November 2024
Product delivered date - 17th November 2024
Return request raise date - 17th November 2024

Now, since 17th November Meesho are refusing to pick up the product giving one reason or another. The customer service, both Chat and Voice calls, is completely hopeless and they have offered Zero help. Meesho say they will not initiate the refund unless they pick up the product but the product also is not picked up!

Please see below further sequence of events -

17.11.2024 - Return request raised date
18.11.2024 - Return pick up scheduled
21.11.2024 - Pick up failed (You just get a message but with no reason as to why the pick up failed. Once the pick up fails, the customer has to now again initiate the pick up!)
23.11.2024 - Pick up initiated again by me
24.11.2024 - Return pick up scheduled
26.11.2024 - Pick up failed (Same story as of above)
28.11.2024 - Pick up initiated again by me
29.11.2024 - Return pick up scheduled
02.12.2024 - Pick up failed (Same story as of above)
05.12.2024 - Pick up initiated again by me
05.12.2024 - Return pick up scheduled
06.12.2024 - Meesho auto-cancelled my return! But they say the customer did it which is completely wrong and is a lie!
06.12.2024 - Pick up initiated again by me (All the picks re-initiated by me by either speaking with the customer care over phone or over chat!)
07.12.2024 - Return pick up scheduled
10.12.2024 - Meesho auto-cancelled my return again! But they say the customer did it which is completely wrong and is a lie!
........and then the sequence of above events repeats itself every 3-4 days with no solution in sight as of today.

Friends/Colleagues - Please beaware of Meesho. Don't buy any expensive stuff from them at all.

I am still awaiting the pick up and the refund to happen. I am sure this saga will never end. Meesho has been an absolute nightmare to deal with.

Meesho Review - A poor experience & bad customer service-screenshot_1.jpg

Meesho Review - A poor experience & bad customer service-screenshot_2.jpg

Meesho Review - A poor experience & bad customer service-screenshot_3.jpg

Meesho Review - A poor experience & bad customer service-screenshot_4.jpg

Meesho Review - A poor experience & bad customer service-screenshot_5.jpg

Aditya · 18th December 2024, 18:45

Thread moved out from the Assembly Line. Thanks for sharing!

r_337 · 19th December 2024, 10:35

Apologies for the inconvenience you faced with Meesho. I am an employee of Meesho and have forwarded your concern to our CX team. Please rest assured that your issue will be addressed as soon as possible.

Ananthang · 19th December 2024, 13:08

Except Amazon, most of them are very tricky in returns area. I had similar trouble in Flipkart once. So nowadays I chooses CoD wherever possible even if it is slightly expensive.

praveen789 · 19th December 2024, 13:13

Quote:

Originally Posted by Ananthang

Except Amazon, most of them are very tricky in returns area. I had similar trouble in Flipkart once. So nowadays I chooses CoD wherever possible even if it is slightly expensive.

In case of CoD, you will need to make the payment before they let you unpack right? In that case, it won't help if the product turns out defective. The delivery agent will not agree to take it back.

searacer932 · 19th December 2024, 13:34

Quote:

Originally Posted by Ananthang

Except Amazon, most of them are very tricky in returns area. I had similar trouble in Flipkart once. So nowadays I chooses CoD wherever possible even if it is slightly expensive.

Yes, my experience with Amazon has been quite good and touchwood no issues with Flipkart as well though my usage of Flipkart has been very limited (1 order per year at the max!)

I had raised multiple complaints with Meesho indicating the delay in pick up and 3 of my complaints were auto-closed. Yep, just auto-closed with no action taken. My most recent complaint is open (luckily nobody has auto-closed it so far!) albeit with no updates!

I received a call today from a customer support person saying my product will definitely picked up today. This is the first time ever in the past 30 days that someone from Meesho has contacted me! So much for customer service!

Ananthang · 19th December 2024, 19:16

Quote:

Originally Posted by praveen789

In case of CoD, you will need to make the payment before they let you unpack right? In that case, it won't help if the product turns out defective. The delivery agent will not agree to take it back.

Correct not completely guaranteed, at least we are able to see the delivery and if it is visibly damaged or delayed we can simply reject and move on

searacer932 · 20th December 2024, 14:09

A quick update

I got 90% of my refund amount back but the product is still not picked up and not before my pick up requests were canceled few more times. Overall I would never ever get back to Meesho again and I would advice everyone to think multiple times before they think of ordering anything from Meesho.

May be the intervention by member @r_337 had helped in getting my refund back.

r_337 · 20th December 2024, 22:01

Glad to know that you got your refund back.

I did raise the issue with the team and they assured me of refund to you in a day. Also the issue happened due to an issue with the logistics partner not directly Meesho. We are investigating whether similar issues have happened with this partner before to ensure these incidents wont happen in future again.

18th December 2024, 12:42	#1
searacer932 BHPian Join Date: Jan 2014 Location: Chennai Posts: 523 Thanked: 1,280 Times	Meesho Review - A poor experience & bad customer service Dear All, I would like to document my nightmare service with Meesho in trying to get a return picked up by them for a defective product. The experience with Meesho has been very very poor. Background on Meesho - Meesho is an e-commerce marketplace that helps suppliers, resellers, and customers trade. They are similar to Amazon / Flipkart. I have never heard about Meesho until my wife introduced me to Meesho one day. We were looking to buy a Microwave Oven stand and my wife suggested that Meesho have decent catalogue of products and it's worth looking to buy the Microwave Oven stand from Meesho. (I am still wondering who introduced Meesho to my wife ). So, we selected the the below stand from Meesho. https://www.meesho.com/spylock-micro...tchen/p/6umh6b We pre-paid the money. The product was around INR 550 when we ordered and we usually don't mind pre-paying the amount. We have always had positive experience with Amazon, Flipkart, Myntra, Ajio etc and we never suspected nor anticipated the trouble that we would face. The start of the Nightmare - Now, the problem started from the day the product was delivered. The Microwave oven stand had only 3 legs and the 4th leg was missing . We had no choice but to return the product. So, we raised a return request on the same day the product was delivered. Product ordered date - 10th November 2024 Product delivered date - 17th November 2024 Return request raise date - 17th November 2024 Now, since 17th November Meesho are refusing to pick up the product giving one reason or another. The customer service, both Chat and Voice calls, is completely hopeless and they have offered Zero help. Meesho say they will not initiate the refund unless they pick up the product but the product also is not picked up! Please see below further sequence of events - 17.11.2024 - Return request raised date 18.11.2024 - Return pick up scheduled 21.11.2024 - Pick up failed (You just get a message but with no reason as to why the pick up failed. Once the pick up fails, the customer has to now again initiate the pick up!) 23.11.2024 - Pick up initiated again by me 24.11.2024 - Return pick up scheduled 26.11.2024 - Pick up failed (Same story as of above) 28.11.2024 - Pick up initiated again by me 29.11.2024 - Return pick up scheduled 02.12.2024 - Pick up failed (Same story as of above) 05.12.2024 - Pick up initiated again by me 05.12.2024 - Return pick up scheduled 06.12.2024 - Meesho auto-cancelled my return! But they say the customer did it which is completely wrong and is a lie! 06.12.2024 - Pick up initiated again by me (All the picks re-initiated by me by either speaking with the customer care over phone or over chat!) 07.12.2024 - Return pick up scheduled 10.12.2024 - Meesho auto-cancelled my return again! But they say the customer did it which is completely wrong and is a lie! ........and then the sequence of above events repeats itself every 3-4 days with no solution in sight as of today. Friends/Colleagues - Please beaware of Meesho. Don't buy any expensive stuff from them at all. I am still awaiting the pick up and the refund to happen. I am sure this saga will never end. Meesho has been an absolute nightmare to deal with. Last edited by Aditya : 19th December 2024 at 19:08. Reason: As requested
	(14) Thanks

18th December 2024, 18:45	#2
Aditya Team-BHP Support Join Date: Feb 2004 Location: Mumbai Posts: 20,042 Thanked: 86,472 Times View My Garage	re: Meesho Review - A poor experience & bad customer service Thread moved out from the Assembly Line. Thanks for sharing!
	() Thanks

19th December 2024, 10:35	#3
r_337 Newbie Join Date: Sep 2023 Location: Bengaluru Posts: 1 Thanked: 12 Times	re: Meesho Review - A poor experience & bad customer service Apologies for the inconvenience you faced with Meesho. I am an employee of Meesho and have forwarded your concern to our CX team. Please rest assured that your issue will be addressed as soon as possible.
	(11) Thanks

19th December 2024, 13:08	#4
Ananthang BHPian Join Date: Jul 2008 Location: St Louis, MO Posts: 192 Thanked: 357 Times	re: Meesho Review - A poor experience & bad customer service Except Amazon, most of them are very tricky in returns area. I had similar trouble in Flipkart once. So nowadays I chooses CoD wherever possible even if it is slightly expensive.
	(1) Thanks

20th December 2024, 14:09	#8
searacer932 BHPian Join Date: Jan 2014 Location: Chennai Posts: 523 Thanked: 1,280 Times	Re: Meesho Review - A poor experience & bad customer service A quick update I got 90% of my refund amount back but the product is still not picked up and not before my pick up requests were canceled few more times. Overall I would never ever get back to Meesho again and I would advice everyone to think multiple times before they think of ordering anything from Meesho. May be the intervention by member @r_337 had helped in getting my refund back.
	(1) Thanks

20th December 2024, 22:01	#9
r_337 Newbie Join Date: Sep 2023 Location: Bengaluru Posts: 1 Thanked: 12 Times	Re: Meesho Review - A poor experience & bad customer service Glad to know that you got your refund back. I did raise the issue with the team and they assured me of refund to you in a day. Also the issue happened due to an issue with the logistics partner not directly Meesho. We are investigating whether similar issues have happened with this partner before to ensure these incidents wont happen in future again.
	(1) Thanks