Unehtical Behaviour By Reliance Webworld Express

kutlee · 19th April 2008, 12:25

good god. I thought mine was a rare case. This looks like a proper lack of process and negligence in customer care from Reliance..
can we have a poll here??

FATAL3RROR · 19th April 2008, 13:59

Hi guys,

I have escalated the matter to the senior customer care guys and the nodal officer of Pune. I got a call few hours back from the Service Assurance guys. And this was the first time, I actually spoke to a decent guy from Reliance.

He has taken down my complaint in detail. On informing him that I will probably be contacting the local media guys about it (which I actually am), he has promised to get back to me in a couple of hours. No news from the Nodal Officer yet. I am waiting till Monday before getting in touch with the newspaper guys! Let's see how it goes.

kkr2k2 · 19th April 2008, 14:10

FATAL3RROR,
Since you plan to escalate. Do collect the evidence. Else we dont know whether they might wise / alter the records.(i understand this is am allegation, but after knowing about a cheating a case the company is not showing any signs of action against the dealer. So be in a safer position) If you need any police complaint to get the copies of the records do take with help of any consumer organisation. And do it fast.

raj.

tsk1979 · 19th April 2008, 14:36

Quote:

Originally Posted by Steeroid

If you went for a Reliance connection, why were you expecting ethical treatment to start with?

Well if you want ethical treatment, there is no operator which does so.
Even Airtel etc., have their horror stories. I am a airtel to reliance switcher, and have been much more happy with reliance than airtel mobile

kph · 19th April 2008, 14:45

Quote:

Originally Posted by tsk1979

I am a airtel to reliance switcher

A very rare case scenario... You take risks...

rkg · 19th April 2008, 16:44

Thumb Rule : PSU service providers are far far better than Great Indian Private sector service providers.

Airtel is no saint. equally unethical.

they activate new connection/service, two/three days later but bill you from first day when your phone is not even working or when you have not even used the service like STD

they wont give a receipt when accepting cash unless you make it an issue

they will not send you bills even if you have opted for it.

we have good service form reliance with respect to our FWP. but my sisters are facing problems with RIM. they simply deduct some amount from prepaid a/c stating customer has used reliance web world. when asked for proof when it was used they say it can not be shared with customer. complaints in this regard have yielded no results so far even after six months. they are simply silent.

BSNL is BEST .i have used their land line for 5 years and now mobile since few years. no problems at all. they have rules. once you lodge a complaint and if it not solved in 24 hours, we can approach next higher officers whose numbers are given in directory.

with these private guys we never now with whom we are dealing with. and customer is never given a list officer to be approached in cases like this

rkg · 19th April 2008, 16:49

Quote:

Originally Posted by dockap

so he mailed ambani directly just for the heck of it

can you please PM me the email id if it is possible

greenhorn · 19th April 2008, 16:53

yup, with a PSU, RTI is a very potent threat, and the people you talk to are very real. With Pvt operators , you get to talk to some apologetic PYT , whi really cant do anything , and will refer you to some tech support number , each of which will claim to have fixed it, but nothing really happens. Even if you escalate , they fudge the data :| , and you end up at the short end of the stick

TSK, I'm surprised. I've got a friend who's a Reliance to Airtel convert. partly due to customer service , and partly due to their network. Me , I'm a happy air tel customer.

redfire · 19th April 2008, 17:21

Fatal - I also had such experiences from Reliance and Airtel. Since you have escalated the issue and waiting for action, I hope some thing might work. Else I have a serious advice (guys pardon me) - throw the phone to the webworld's glassdoor and break it. And it is not you since there's a complaint is already regd that you have lost the phone. Are these guys real mafia or what? See how things turned in couple of hours.

motorheadinc · 19th April 2008, 17:26

Go to the Consumer forum buddy. I hope the lawyers here would be willing to help. If you need some testimony we are all here.... OT: Can you receive calls???

vkochar · 19th April 2008, 18:13

RELIANCE SERVICE SUCKS - PERIOD !!

I have nothing else to say !!

PS - I have 9 Reliance connections ( Home & Official ). You hate it but somehow you stick to it. Wonders of Reliance.

rajesh1868 · 19th April 2008, 20:19

strange. 2 days back i was in webworld in ringroad ,bangalore to pay my wimax bill. i saw a guy who had been there for getting copies of previous bills. they were not ready to give it to him saying printer is not working.
he argued with them for 3-5 minutes and left. then i paid my bill and they printed my receipt. i was wondering then why they told them the printer isnt working

srikat · 20th April 2008, 08:16

They were saving paper.

amtak · 20th April 2008, 12:05

Despite submitting all my documents, I still have my name incorrectly mentioned in their records. When ever I have tried to correct it by going to the web world, I have been shown the door and told that I have to go to the web world where I submitted the documents originally! I had submitted them at Chembur where my office was earlier and I live at Dahisar. Am I mad to go to Chembur just to submit my documents?

rsjaurr · 20th April 2008, 18:06

Quote:

Originally Posted by tsk1979

Even Airtel etc., have their horror stories. I am a airtel to reliance switcher, and have been much more happy with reliance than airtel mobile

I agree here.I had airtel and their gprs on post paid and had horrible experience with them about overchraging and hiding few things.Then i switched to Hutch and was quite happier till about one yr back now again i am having few problems.

Much cursed bsnl is the best in this regard and these guys dont hide anything.Everything about call rate,sms packages,various other schemes is so transparent.My wife uses bsnl and i am going to have bsnl as well for my 2nd phone.Only issue is quality which i feel is about 70-80% of Hutch/airtel.

19th April 2008, 12:25	#16
kutlee Senior - BHPian Join Date: Jul 2005 Location: Hyderabad Posts: 1,140 Thanked: 233 Times View My Garage	good god. I thought mine was a rare case. This looks like a proper lack of process and negligence in customer care from Reliance.. can we have a poll here??
	() Thanks

19th April 2008, 13:59	#17
FATAL3RROR BHPian Join Date: Mar 2007 Location: Leeds, UK Posts: 115 Thanked: 2 Times View My Garage	Hi guys, I have escalated the matter to the senior customer care guys and the nodal officer of Pune. I got a call few hours back from the Service Assurance guys. And this was the first time, I actually spoke to a decent guy from Reliance. He has taken down my complaint in detail. On informing him that I will probably be contacting the local media guys about it (which I actually am), he has promised to get back to me in a couple of hours. No news from the Nodal Officer yet. I am waiting till Monday before getting in touch with the newspaper guys! Let's see how it goes.
	() Thanks

19th April 2008, 14:10	#18
kkr2k2 Senior - BHPian Join Date: Sep 2006 Location: Melbourne, Hyd Posts: 1,290 Thanked: 66 Times View My Garage	FATAL3RROR, Since you plan to escalate. Do collect the evidence. Else we dont know whether they might wise / alter the records.(i understand this is am allegation, but after knowing about a cheating a case the company is not showing any signs of action against the dealer. So be in a safer position) If you need any police complaint to get the copies of the records do take with help of any consumer organisation. And do it fast. raj.
	() Thanks

19th April 2008, 16:44	#21
rkg Senior - BHPian Join Date: Apr 2005 Location: bangalore Posts: 1,044 Thanked: 599 Times	Thumb Rule : PSU service providers are far far better than Great Indian Private sector service providers. Airtel is no saint. equally unethical. they activate new connection/service, two/three days later but bill you from first day when your phone is not even working or when you have not even used the service like STD they wont give a receipt when accepting cash unless you make it an issue they will not send you bills even if you have opted for it. we have good service form reliance with respect to our FWP. but my sisters are facing problems with RIM. they simply deduct some amount from prepaid a/c stating customer has used reliance web world. when asked for proof when it was used they say it can not be shared with customer. complaints in this regard have yielded no results so far even after six months. they are simply silent. BSNL is BEST .i have used their land line for 5 years and now mobile since few years. no problems at all. they have rules. once you lodge a complaint and if it not solved in 24 hours, we can approach next higher officers whose numbers are given in directory. with these private guys we never now with whom we are dealing with. and customer is never given a list officer to be approached in cases like this Last edited by rkg : 19th April 2008 at 16:46.
	() Thanks

19th April 2008, 16:53	#23
greenhorn BANNED Join Date: Apr 2007 Location: KL-01 Posts: 7,878 Thanked: 4,910 Times View My Garage	yup, with a PSU, RTI is a very potent threat, and the people you talk to are very real. With Pvt operators , you get to talk to some apologetic PYT , whi really cant do anything , and will refer you to some tech support number , each of which will claim to have fixed it, but nothing really happens. Even if you escalate , they fudge the data :\| , and you end up at the short end of the stick TSK, I'm surprised. I've got a friend who's a Reliance to Airtel convert. partly due to customer service , and partly due to their network. Me , I'm a happy air tel customer. Last edited by greenhorn : 19th April 2008 at 16:56.
	() Thanks

19th April 2008, 17:21	#24
redfire BHPian Join Date: Jan 2008 Location: Chicago, USA Posts: 448 Thanked: 27 Times View My Garage	Fatal - I also had such experiences from Reliance and Airtel. Since you have escalated the issue and waiting for action, I hope some thing might work. Else I have a serious advice (guys pardon me) - throw the phone to the webworld's glassdoor and break it. And it is not you since there's a complaint is already regd that you have lost the phone. Are these guys real mafia or what? See how things turned in couple of hours.
	() Thanks

19th April 2008, 17:26	#25
motorheadinc BHPian Join Date: Nov 2007 Location: University of Bath Posts: 296 Thanked: Once	Go to the Consumer forum buddy. I hope the lawyers here would be willing to help. If you need some testimony we are all here.... OT: Can you receive calls???
	() Thanks

19th April 2008, 18:13	#26
vkochar Senior - BHPian Join Date: Aug 2006 Location: Delhi / Agra / London Posts: 2,159 Thanked: 907 Times View My Garage	RELIANCE SERVICE SUCKS - PERIOD !! I have nothing else to say !! PS - I have 9 Reliance connections ( Home & Official ). You hate it but somehow you stick to it. Wonders of Reliance.
	() Thanks

19th April 2008, 20:19	#27
rajesh1868 BHPian Join Date: Jan 2008 Location: 515134 Posts: 349 Thanked: 382 Times	strange. 2 days back i was in webworld in ringroad ,bangalore to pay my wimax bill. i saw a guy who had been there for getting copies of previous bills. they were not ready to give it to him saying printer is not working. he argued with them for 3-5 minutes and left. then i paid my bill and they printed my receipt. i was wondering then why they told them the printer isnt working
	() Thanks

20th April 2008, 08:16	#28
srikat BHPian Join Date: Mar 2008 Location: Bangalore Posts: 59 Thanked: 2 Times	They were saving paper.
	() Thanks

20th April 2008, 12:05	#29
amtak Senior - BHPian Join Date: Oct 2006 Location: Mumbai - The city of Sea Link!!! Posts: 2,983 Thanked: 1,108 Times	Despite submitting all my documents, I still have my name incorrectly mentioned in their records. When ever I have tried to correct it by going to the web world, I have been shown the door and told that I have to go to the web world where I submitted the documents originally! I had submitted them at Chembur where my office was earlier and I live at Dahisar. Am I mad to go to Chembur just to submit my documents?
	() Thanks