Unehtical Behaviour By Reliance Webworld Express

FATAL3RROR · 19th April 2008, 04:08

Hello guys,

There have been a series of incidents over this afternoon which has left a very sour aftertaste regarding the Reliance Webworld Express (Koregaon Park, Pune) and Reliance Customer Care.

Requiring a copy of some of my telephone bills for some urgent purpose, I visited the Reliance Webworld Express in Koregaon Park, Pune. After waiting for more than half an hour and listening to excuses like "The server is down.", when finally I pressed for early execution of work, I was told that it is not affordable for them to print bills and give to customers. When they kept on insisting that they will mail it to me, I finally relented and asked them to mail it immediately, so I can check it on my phone. Then, their excuse was that they will mail it after one hour without giving any reasons for the delay. At this point, the owner also got involved and his behaviour was very rude. Not wanting to do anything with them any longer, I walked out of the place and placed a complaint (Number 67237486) with Reliance Customer Care.

After around an hour, while trying to make a call, I realize that my calls are barred. I cannot even get through to Customer Care using *222. So I call them up from a landline and tell them that I can't make any calls. They tell me that I had lodged a complaint saying that I have lost my phone. On enquiring further, they tell me that someone had called as my wife (I am single for your information), and informed them that I have lost my phone. (Is all the verification information available to the Customer Care available to the Webworld Employees as well?). The customer care executives said they couldn't revive my phone services and I will have to go to the Webworld to get it done. On prying further, I was told that the call had come from 020-32500792. So I asked them to update my previous complaint with this event as well. The customer service executive is not willing to check up the owner of this landline number and lodge a complaint against him.

I call up the landline number above and act as a customer. So they inform me that this number is at Reliance Webworld Express, Koregaon Park. When I asked them about the lost phone complaint lodged from this number, they act innocent obviously.

I am furious right now and I don't have words for the dealer. What is the best path to take to teach him a good lesson for this kind of behaviour??!

SLK · 19th April 2008, 05:18

No use!...

I seriously wonder how they recruit!... selected type of people only!

One of my colleagues has an FIR filed against them.. doesn't help.

srikat · 19th April 2008, 06:22

My advice: Instead of getting your BP raised by idiotic services like these, switch to better ones.

Ex.: From Reliance (phone) to Vodafone/Airtel
From BSNL (broadband) to Airtel.

dockap · 19th April 2008, 06:58

my friend had a problem with reliance web world they refused to supply him with a charger for his reliance mobile so he mailed ambani directly just for the heck of it and to his surprise the next day he gets several frantic phone calls from the web world and reliance people saying sorry and also a brand new charger

kkr2k2 · 19th April 2008, 07:17

Quote:

Originally Posted by dockap

my friend had a problem with reliance web world they refused to supply him with a charger for his reliance mobile so he mailed ambani directly just for the heck of it and to his surprise the next day he gets several frantic phone calls from the web world and reliance people saying sorry and also a brand new charger

Can you get the email of the Ambani and PM it to FATAL3RROR. Also check with the moderators whether you can post the email address here.

raj.

lohithrao · 19th April 2008, 08:02

No hope wit reliance, i suffered with them(Wimax).....go for Airtel better !

Ram · 19th April 2008, 08:06

Quote:

Originally Posted by FATAL3RROR

...On prying further, I was told that the call had come from 020-32500792. So I asked them to update my previous complaint with this event as well.

The customer service executive is not willing to check up the owner of this landline number and lodge a complaint against him.

I call up the landline number above and act as a customer. So they inform me that this number is at Reliance Webworld Express, Koregaon Park. When I asked them about the lost phone complaint lodged from this number, they act innocent obviously.

I am furious right now and I don't have words for the dealer.

What is the best path to take to teach him a good lesson for this kind of behaviour??!

Our legal friends may be able to advise more precisely, but I would think you should get hardcopy printed data and lodge a police complaint about the harassment.

Also lodge a complaint with Reliance HQ about the anti-customer behavior of this franchisee and his employees.

kutlee · 19th April 2008, 08:21

it looks like there is bad taste of reliance all over t-bhp. I had a similar experience and stopped using all reliance products. I just buy their shares. I had switched to airtel after reliance and then no looking back. even reliancefresh is crappy. changed to choupal (ITC) and i am satisfied. It will be such an idiotic thing for ambani to take care of individual customer complaints. let him define the process first....till that time stay away from Reliance communication..

srikat · 19th April 2008, 08:32

For more accounts of sufferings of Reliance (Wimax) customers, check out WiMAX in Bangalore | Vinod Live! and the comments there in.

kph · 19th April 2008, 08:51

Quote:

Originally Posted by FATAL3RROR

I don't have words for the dealer. What is the best path to take to teach him a good lesson for this kind of behaviour??!

It's all part of their culture that comes from above.
What you went through is pure harassment.
Anyway make sure you do write this experience in mouthshut.com which will be helpful for others to stay away from such people.
Escalate to the highest possible level and complain about that webworld.
You are not going to lose much time and effort doing this.
If you intent compensation and take it further, file a police complaint against the webworld owner. You have solid data available with you for all what happened.

Vid6639 · 19th April 2008, 09:43

If you know any cops who could help you out just go to the nearest police station and get a cop to come along with you.

For the future just file a complaint in the consumer forum. Don't leave this matter. I too have faced this attitude at Webworld and luckily for me when I raised my voice every customer at the webworld ganged up on teh staff and they were helpless.

ram_hyundai · 19th April 2008, 09:46

Someone dearly wants to be your wife buddie.Why dont you check for yourself who the owner of that number is.This kind of behavior was reported before also and this is a classic example of how technology can be a hindrance.
ram

sandeepmdas · 19th April 2008, 11:03

Quote:

Originally Posted by srikat

My advice: Instead of getting your BP raised by idiotic services like these, switch to better ones.

I second this.

Switch before your "wife" lodging a rape charge against you.

BaCkSeAtDrIVeR · 19th April 2008, 12:09

Reliance, OMG!!! Never again.

Here is why.

I used to have a reliance data connection over their WLL / land phone type phones. That was when I was living at a distant town, near Trichur. Once wife and me were transferred back to Cochin, I decided to surrender the phone. The problem - we were working at still remoter places, and had to leave the town before 9 and would be back only by 7. And the webworld or whatever they call them in small towns would not be open by 9 AM and be closed before we reach back. So we call the webworld, and ask them if we can surrender the phone at Ernakulam. They said they can.

So I surrender the phone, get a refund (of the deposit - actually adjusted against couple of months rent and pay the balance) take their "received the handset in good condition" certificate and file it. I have given them my address at Ernakulam - which happens to be my permanent address.

Couple of months later, I pass through this town, and a neighbour says that the recovery agents had come.

I leave the matter that, because I was advised by a third party that since I have dues, simply retaining the handset and leaving the place would be the easiest option, since nobody would try to trace me out here in Ernakulam. But that option was unethical for me.

Couple of months back, reliance has laid down fiber optic cables here, and are asking me if I want a "free" land line. My earlier experience is still fresh in my mind. I decline, and the sales guy feigns surprise.

And I stay away from reliance shares too, for their "rob the customer" nature.

Steeroid · 19th April 2008, 12:21

If you went for a Reliance connection, why were you expecting ethical treatment to start with?

19th April 2008, 04:08	#1
FATAL3RROR BHPian Join Date: Mar 2007 Location: Leeds, UK Posts: 116 Thanked: 2 Times View My Garage	Unehtical Behaviour By Reliance Webworld Express Hello guys, There have been a series of incidents over this afternoon which has left a very sour aftertaste regarding the Reliance Webworld Express (Koregaon Park, Pune) and Reliance Customer Care. Requiring a copy of some of my telephone bills for some urgent purpose, I visited the Reliance Webworld Express in Koregaon Park, Pune. After waiting for more than half an hour and listening to excuses like "The server is down.", when finally I pressed for early execution of work, I was told that it is not affordable for them to print bills and give to customers. When they kept on insisting that they will mail it to me, I finally relented and asked them to mail it immediately, so I can check it on my phone. Then, their excuse was that they will mail it after one hour without giving any reasons for the delay. At this point, the owner also got involved and his behaviour was very rude. Not wanting to do anything with them any longer, I walked out of the place and placed a complaint (Number 67237486) with Reliance Customer Care. After around an hour, while trying to make a call, I realize that my calls are barred. I cannot even get through to Customer Care using *222. So I call them up from a landline and tell them that I can't make any calls. They tell me that I had lodged a complaint saying that I have lost my phone. On enquiring further, they tell me that someone had called as my wife (I am single for your information), and informed them that I have lost my phone. (Is all the verification information available to the Customer Care available to the Webworld Employees as well?). The customer care executives said they couldn't revive my phone services and I will have to go to the Webworld to get it done. On prying further, I was told that the call had come from 020-32500792. So I asked them to update my previous complaint with this event as well. The customer service executive is not willing to check up the owner of this landline number and lodge a complaint against him. I call up the landline number above and act as a customer. So they inform me that this number is at Reliance Webworld Express, Koregaon Park. When I asked them about the lost phone complaint lodged from this number, they act innocent obviously. I am furious right now and I don't have words for the dealer. What is the best path to take to teach him a good lesson for this kind of behaviour??!
	() Thanks

19th April 2008, 05:18	#2
SLK Senior - BHPian Join Date: Feb 2004 Location: DL XX XX XXXX Posts: 1,634 Thanked: 1,011 Times	No use!... I seriously wonder how they recruit!... selected type of people only! One of my colleagues has an FIR filed against them.. doesn't help.
	() Thanks

19th April 2008, 06:22	#3
srikat BHPian Join Date: Mar 2008 Location: Bangalore Posts: 59 Thanked: 2 Times	My advice: Instead of getting your BP raised by idiotic services like these, switch to better ones. Ex.: From Reliance (phone) to Vodafone/Airtel From BSNL (broadband) to Airtel.
	() Thanks

19th April 2008, 06:58	#4
dockap BHPian Join Date: Jun 2007 Location: Mangalore Posts: 868 Thanked: 478 Times View My Garage	my friend had a problem with reliance web world they refused to supply him with a charger for his reliance mobile so he mailed ambani directly just for the heck of it and to his surprise the next day he gets several frantic phone calls from the web world and reliance people saying sorry and also a brand new charger
	() Thanks

19th April 2008, 08:02	#6
lohithrao Senior - BHPian Join Date: Feb 2007 Location: Kudla/Mangaluru Posts: 3,204 Thanked: 225 Times View My Garage	No hope wit reliance, i suffered with them(Wimax).....go for Airtel better !
	() Thanks

19th April 2008, 08:21	#8
kutlee Senior - BHPian Join Date: Jul 2005 Location: Hyderabad Posts: 1,141 Thanked: 232 Times View My Garage	it looks like there is bad taste of reliance all over t-bhp. I had a similar experience and stopped using all reliance products. I just buy their shares. I had switched to airtel after reliance and then no looking back. even reliancefresh is crappy. changed to choupal (ITC) and i am satisfied. It will be such an idiotic thing for ambani to take care of individual customer complaints. let him define the process first....till that time stay away from Reliance communication..
	() Thanks

19th April 2008, 08:32	#9
srikat BHPian Join Date: Mar 2008 Location: Bangalore Posts: 59 Thanked: 2 Times	For more accounts of sufferings of Reliance (Wimax) customers, check out WiMAX in Bangalore \| Vinod Live! and the comments there in.
	() Thanks

19th April 2008, 09:43	#11
Vid6639 Team-BHP Support Join Date: Jul 2006 Location: Bangalore Posts: 17,730 Thanked: 43,474 Times View My Garage	If you know any cops who could help you out just go to the nearest police station and get a cop to come along with you. For the future just file a complaint in the consumer forum. Don't leave this matter. I too have faced this attitude at Webworld and luckily for me when I raised my voice every customer at the webworld ganged up on teh staff and they were helpless.
	() Thanks

19th April 2008, 09:46	#12
ram_hyundai Senior - BHPian Join Date: Jun 2006 Location: Calicut ,trisur Posts: 2,020 Thanked: 53 Times View My Garage	Someone dearly wants to be your wife buddie.Why dont you check for yourself who the owner of that number is.This kind of behavior was reported before also and this is a classic example of how technology can be a hindrance. ram
	() Thanks

19th April 2008, 12:09	#14
BaCkSeAtDrIVeR BANNED Join Date: Jun 2007 Location: Kochi Posts: 2,522 Thanked: 752 Times	Reliance, OMG!!! Never again. Here is why. I used to have a reliance data connection over their WLL / land phone type phones. That was when I was living at a distant town, near Trichur. Once wife and me were transferred back to Cochin, I decided to surrender the phone. The problem - we were working at still remoter places, and had to leave the town before 9 and would be back only by 7. And the webworld or whatever they call them in small towns would not be open by 9 AM and be closed before we reach back. So we call the webworld, and ask them if we can surrender the phone at Ernakulam. They said they can. So I surrender the phone, get a refund (of the deposit - actually adjusted against couple of months rent and pay the balance) take their "received the handset in good condition" certificate and file it. I have given them my address at Ernakulam - which happens to be my permanent address. Couple of months later, I pass through this town, and a neighbour says that the recovery agents had come. I leave the matter that, because I was advised by a third party that since I have dues, simply retaining the handset and leaving the place would be the easiest option, since nobody would try to trace me out here in Ernakulam. But that option was unethical for me. Couple of months back, reliance has laid down fiber optic cables here, and are asking me if I want a "free" land line. My earlier experience is still fresh in my mind. I decline, and the sales guy feigns surprise. And I stay away from reliance shares too, for their "rob the customer" nature.
	() Thanks

19th April 2008, 12:21	#15
Steeroid Senior - BHPian Join Date: Mar 2005 Location: N.A Posts: 7,046 Thanked: 2,751 Times	If you went for a Reliance connection, why were you expecting ethical treatment to start with?
	() Thanks