My experience in NICU Manipal hospitals airport road Bangalore I wanted to write about this for a week but got delayed somehow. The below story is the toughest days of my life and lasted for 19 long days. Sorry for a lengthy post.
All of these started on 31st May when I took my wife for a regular pregnancy checkup to Manipal Hospital and we were shocked to know that her amniotic fluid content has increased by 3 times and the doctor needs to do a C section immediately. It was late evening and so the doctor told us to come next day morning (She was on her 37th week of pregnancy). I took my wife next day to Lotus Clinic Indiranagar for a scan and then headed straight to Manipal hospital. They took my wife to the Operation Theater by 10:00 AM and I was waiting eagerly for my child to come.
I was restless and anxiety hit the highest level around 10:45 AM. I was going up and down and by 11:00 clock a team of doctors came out with the baby in a glass box and called me inside the NICU. The first response was shocking for me. They said the baby is breathing fast and they don’t know the reason why, so they want to investigate and they will keep her on ventilator. From the word ventilator I got scared to death. They told me to sign a paper that I have seen the baby. In that shock I even forgot to ask it’s a baby boy or girl. Then they left the scene immediately and even I was not allowed to get in. After that I rushed in and asked the doc about the baby and he said it’s a baby girl. So, I won the bet which I put with my wifey from day 1 of her pregnancy. They told me to do the admission formality for the baby and I went to the ground floor to do the cashless facility for my baby. In all these, I forgot about my wife.
In 15 minutes, I completed her admission formality and went to see my wife. The nurse told they have given general anesthesia, so she will take around 3 hours to come to her senses. I have heard that in Manipal, they keep all the babies for the observation so I was bothered but not very much. I was telling my self all the time it is the marketing gimmick and my baby is doing fine. Now by 1:30 PM I was able to see my wife and again they transferred her to the maternity ward telling me that her blood pressure is high. All those days her BP was perfect 120/80. But they said after an operation it is normal. So, I thought ok, let her stay in the ward. After the delivery she was still in the room amidst of the loud cries of all the mother- to-bes in the maternity ward. Then I asked them what is the difference, if they keep her in the ward rather than keeping her in the maternity ward. The answer was everything is done in the maternity ward on a war foot but things are slow in the ward. I came to know later that there were no rooms available in the ward. Wah re Manipal …
I went to see my baby again at 7:00 PM and came to know that fathers are only allowed to go to the NICU between 7:00 PM- 7:30 PM. It was 7:00 in my watch when I wanted to go there but the security lady there behaved as if she is the security in-charge for the president of India and said the time in the watch in the NICU is 6:45 (her watch showed 7:00), so I can enter only after 15 minutes. What a helpless father can do? I waited for 15 more minutes then I found my baby in the last row and with a big pipe around her nose (it is called C-Pap) and some measuring instruments around her body. The junior doctor told me that she has pneumonia and they are treating her for that. I told him to show me the ventilator and he said she was never on ventilator but they are providing breathing support to her by the C-Pap with oxygen pressure around 40. Pneumonia word scared me again as my sister had it in January back in Delhi where she was hospitalized for 10 days. But the soothing news was there was no ventilator, I came back but thought how the senior doc told me that they are putting her on ventilator? Again I went back and asked another doctor the same question. Is she on ventilator? The answer was No. She is on C-Pap. I immediately remembered many posts regarding Manipal hospital in various forums.
Now the toughest part how to tell my wife that my baby is in this condition? I shifted her to room number 510. The room was not neat and I was frustrated but what to do? Do I have a choice? No... My wife said it is just a matter of 2-3 days and once the child comes we will forget everything and all the things will look good. I sighed. Then I told her our baby is having cold so they have kept her under observation and they are giving her formula milk and she is fine.
My mother-in-law stayed with my wife in the room and I headed towards the lounge and spent the night there paying 150 Rs. Only one person is allowed to stay with the patient in the ward). There is a counseling session by the senior doctors in the NICU for the parents from 10:30-11 AM everyday, so next morning I again went there. Goshhhh ..
wait again … It started at 11:25 AM. The saddest part was many mothers who delivered the babies barely days ago were also standing there and there was not even a single chair there. Finally I met with the senior doc ( different from the one who was there last day) and he said they are giving antibiotics to the baby and she has responded to that and her oxygen requirements have reduced, and he asked if possible to get the mother’s milk for the baby and deliver it in NICU. I told my wife that the baby has improved and they will discharge her soon. She wanted to see the baby, so I told one of the nurses to take her to the baby. Mothers are allowed in the NICU between 11 AM-11 PM. One of the support staff came and took her to the NICU, after 15 minutes when she came there was no one to take her up. The people there told me some one needs to come from the 5th floor (where the room is) to take her up. I called them and said so. I waited for 10 minutes no one turned up. My wife, an operated lady was just sitting on the wheel chair after seeing the baby and was just crying. I could not hold it anymore and I took her to the lift and to the room. When I asked them why not they sent some one, they said it is the time when the shifts change, so there was no one available. I felt like I should bang my head in the wall.
My wife got discharged after 2 days from the hospital, but things did not change in the NICU. Everyday the doctors told me the C-Pap is on and she is slowly responding to the medication. On the 4th day I asked the senior doctor for how many days they are planning to keep the baby and he said he does not know. His answer was “Pray to God for her speedy recovery”. Then I thought if I had to do this then I should have taken her to the Lord Siva’s temple in Kempfort not to Manipal. The receptionist called me and handed me a bill of 90K for 4 days and told me “Sir don’t worry we have sent this to your insurance company. I came back home.
My wife, despite of the C-section used to go twice everyday to Manipal. I stay in Brookefields so its around 10 Kms from the hospital. I understood that now she is a mother and it would be hard for me to stop her. Well… things went on like this for a week and on the 8th day the doctor told me that they have removed the C-Pap from the baby and they want to see how she reacts. Well there was no bound for my happiness. I thought finally my baby has won it. I came back home and I arranged the room for my baby girl and went to the hospital at the father’s time (remember it’s only from 7-7:30 PM) in the afternoon. I was shocked to see one more pipe around her nose. I ran to the doctor and asked what the hell that pipe is for again? He said they are just providing her a little support and that is nothing to worry. I came home with the heads down and did not enter into the room which I arranged for her in the morning. The next day was the same only difference was the addition of approximately 15-20K to the bill. On the 11th day they said they have removed all the support and the baby is doing fine. I said to me not to be happy and just wait and watch. On the 12th day when we met the doctor he said again they have put the small pipe with oxygen as her body demanded it. My wife was crying helplessly all these days and she cried the maximum that day. I somehow consoled her telling that it’s not a fatal thing but she is just taking time to come home.
The story for the next 3 days are no different other than the bill and the doctors told us everyday in those late counseling sessions that they are giving just air to the baby. (One of them said hum bachhi ko hawa de rahe hein .. meine socha abbey bachhi ko de rahe ho ki uski bapu ko ??)
It was an ultimate test of my patience. I was getting 3 dozens of call from all the family members and friends asking about her. One common question was how long the doctors told to keep her? I used to go crazy at this question …. The doc is not telling me anything how can I answer??
On the 15th day they again said the will remove all the pipes. I said to my wife that we will not tell any one about this and we won’t expect anything. That night we went again and she was doing fine without the oxygen. I did not ask the doctors anything. The next day the senior doc said if she will not need anymore oxygen then next day they will shift her to the ward. I was still not expecting anything.
The night before my wifey had sever acidity problems and vomited thrice and was not able to even walk. So I did not want her to travel twice and I requested one of the junior doctors to discharge the bay from the NICU to the ward. He after speaking to the senior doctor agreed to discharge but told me to check for the availability of the rooms in the ward. I ran at my highest speed to the admission counter to see a big guy at the counter with the worst possible body language. I asked him for the special room (last time the room was also in the special category). He said one room is there but that was painted on the same day. If I am ok to stay with the smell of the paint then he can give me. I said a flat no as my baby was coming out from a respiratory problem. I asked for a room in the other ward and he said the rule is for neo-natal cases they can not allocate a room in other floors. I don’t know how far this is true as my neighbor stayed in 8th floor when he had his baby. Then I asked for a deluxe room which was priced 2K more than the special one. He said if I take that then all my baby’s bills for the last 16 days will be changed to the deluxe category. Till that time the bills were around 2.2 Lacs and I did not want it to revise to become 4 lacs. So I requested him for a twin sharing room. (At that moment the only thing was in my mind was to take my daughter out of the NICU and make the mother and the kid stay together and I was ready to compromise on anything). The big guy gave me a bad smile and said “Sir there is no vacancy”. I almost had a heart attack.
In all these days I came to know few father’s who were just waiting to see their child and for the counseling sessions. Few of us shared phone numbers too. One of those dads called me that time and he said his baby got discharged yesterday from NICU and they are in a twin sharing room and the other person’s baby in his room is going home today. Eureka... I said hold on I am coming there now with my baby. This guy who called me belongs to my state Orissa and me, wifey were comfortable with him and his wife. So I ran again to the big guy at the counter and said “Saaaaaar room number 506 has a vacancy and give it to me”. He just checked few things in his machine and asked me how do you know?? I said “God told me”.
Finally my baby came to the ward at night 11 PM ( After 4 hours from booking the ward). 2 more days in the ward and my wife had sessions with the good for nothing lactation specialists and many other specialists and finally my baby was home after 19 long days ……. The total bill for her is 2.5 lacs and for the mother I had to spend 70K. I have some complications in the Insurance policy and I am yet to follow up with them.
It was just Sai Baba’s blessings which gave me energy to withstand all these and I am thankful to him he gave our baby in our hands.
I do not know if
1. It was required to keep my baby in the hospital for 19 days.
2. It could have been treated sooner in other hospitals.
3. I could have spent less money
4. I could have been less tired.
This is just to summarize the horrible experience.
Few pros of Manipal hospital:
1. They have all the modern equipments in their hospital.
2. The way they track things are wonderful.
3. Nurses in the NICU are very caring and gentle.
4. The way doctors team up in NICU is wonderful.
5. They are able to handle anything at anytime.
6. Doctors like Arvind Shenoi.
Few cons:
1. The hospital needs cleaning.
2. It’s very expensive.
3. Doctors need to understand the sentiments of the parents/partners too.
4. The quality of nurses in the ward is sub-standard.
5. Absolutely no communication and co-ordination between different departments.
6. The staff needs to be caring and they need a quick PR-101.
7. Everything is driven on money.
At this moment, I am praying to God this should not happen to any one on earth and truly these were the toughest 19 days of my life.
Thanks,
Sam_Boy |