Dear Friends,
The idea of this thread came to me sometime back. I had sent my car for regular servicing. Since, I had some free time on that day I started reading the terms and conditions printed at the back of the service job card copy. While all the conditions are more or less same with all manufacturers but one condition that actually bothered me was
"The car is stored, serviced and test driven at the risk of the owner". . Some of them do mention that in case of mishaps at the workshop the repair will be carried using the vehicle insurance but remains silent on the depreciation charges indicating it to be owners responsibility.
The above is not the actual wording but somewhat similar. I kept wondering how is an owner responsible for something that happens without his knowledge? What is the role and responsibility of the workshop? Are they not equally responsible to ensure that the car is delivered to the owner in good and proper shape after servicing ? Why don't they own or take responsibility of some mishap at their end ? Why do they shy away from writing that the workshop will be responsible for any untoward incident that happens at the workshop when the car has been left with them in good faith.
This kept me restless for some days but with passage of time I got tuned into the system and always signed the front part of the job card without even bothering to read the terms and conditions.
(Many of you would have also considered this as part of the system where the owner has limited or no choice).
However, during a recent visit to a shopping mall, I noticed the parking slip and it again mentioned "Parking at owners risk". A similar note was mentioned on the parking slip that I got at the railway station and airport.
If this was not enough, I checked that even Five star hotels are not willing to own any responsibility of your parked vehicle even when parked by the valet.
Further, I have also noticed that the parking of the vehicles on the streets is done on good faith and most of the time the owner has no choice but to hand over the keys to the parking attendant.
Now does this mean that as a owner of the vehicle you will be held liable for everything which is not even under your control ?
I had also come across a thread which had a supreme court ruling which mentioned "It is the duty of the owner to ensure that the vehicle is not used or misused in contravention of the rules" in a case involving a minor. Does this hold true in all these cases as well? If yes, then are we not risking ourselves daily owning responsibility at each and every stage.
If a theft of the vehicle takes place in a parking lot when the owner is away, how can this be his responsibility, when he is not there on the actual scene of crime?
If the parking attendant damages some other car while parking your car, how can you be held responsible?
If the service advisor is out on test drive of the car and it meets an accident (damage or no damage), how is the owner responsible?
If you go to a shopping mall and someone damages your car, what is the responsibility of the parking attendant. Will you be held responsible if somebody damages your vehicle intentionally or unintentionally?
At a railway station or an airport "Are you not suppose to go the platform or inside terminal building to receive your guest or is it expected from you to sit in the parking lot inside your car because parking is at owners risk"?
Moreover, you will not see any escalation matrix at any of these places. If something goes wrong, a person does not know whom to approach and where to go. A normal person would only call 100 (which is a police helpline).
Should it not be made mandatory to print the names and numbers of the persons who are responsible for handling your vehicles at the parking lots on the parking slips. I am not sure weather such a law exists and is being ignored.
Here are a couple of pictures of the parking slips that I have collected over a period of time in order to further explain my point.
You will notice that the parking slip issued by Apollo Hospital mentions meeting a contractor but has no name and number.
Please Note: (It is pertinent to mention here that the slip of the Hotel Imperial, New Delhi used above in the picture is just for illustration only and the hotel does not charge any money for parking like all other agencies which offer parking services. Valet parking is just a service that is being offered to their customers, and nothing should be viewed negatively against the Hotel and I have been a regular guest of this Hotel for the last many years.)