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-   -   Engine Failure | Hyundai Creta Diesel AT | EDIT: Hyundai offers discount & resolves matter amicably (https://www.team-bhp.com/forum/technical-stuff/233899-engine-failure-hyundai-creta-diesel-edit-hyundai-offers-discount-resolves-matter-amicably-4.html)

No, an engine flush is normally not carried out but they may claim it is recommended by Hyundai or some other excuse to fool the customer and charge for it. Please make sure you instruct them never to use a flush in your engine in case you have a high mileage vehicle. Just keep changing oil regularly as per the manual and your engine will remain healthy.

Sometimes when I think of the OPs predicament I begin to wonder if it was a stress fracture/failure in one of the parts. To quote:

Of late, Hyundai India hasn't been exactly wowing the world with its quality.

I am not dissing on Hyundai, but after owning multiple Hyundai vehicles over the years, I think I have a fair idea of how these studies are done. For example, after a service, the service center feedback call asks you to choose 10 for best/excellent, 9 for good and anything below that as poor. Wouldn't such an approach skew any studies? Because that is how they submit their customer satisfaction reports as well. It's not only about perception.

I have seen the way they change oil now-a days. No mechanic looks into the oil, which is drained directly from the engine into a barrel using a very long funnel placed right below the sump drain plug.

All in all, a regular short service or changing engine oil, oil filter, air filter and cabin filter is completed in 20 min or less, once the car is on the lift.

PS: I have observed these timings in both Maruti and Honda service centers and while the efficiency looks good, I miss the old draining the oil into a open container and the discussion with the mechanic on the quality of the drained oil, its viscosity (checked by taking a drop between 2 fingers and seeing how much the oil stays linked between the fingers as they are separated.) the color (brown, dark brown, black....) and the quantity.

Now it is a checklist and ticking off items one by one, with no passion involved. :sadface
Sigh.... end of rant.

Not true.

You can find so many of those examples here in Singapore. Majority of taxis are Hyundai i40/ Sonata (earlier) with CRDI engines. Quite a lot of them surpass million kilometers without a rebuild. In fact you can get into any random taxi and look at the ODO to see it hovering above 400k KM; its such a common sight. Yes, the roads are better here but the weather is very tropical like in a South Indian state.

Ideally, an ASC cannot carry out anything unless you tell them to. But, what they do is -
1. Inspect the vehicle and take photos
2. While taking photos and handing you your SD cards, they will start talking about work to be done, oil / filters.
3. They will write it all down in a doctors lingo and ask you to sign. Once you sign, you probably missed out the suspension lubrication, engine flush (hyundai calls it service pro) and more skimming tactics.
And there are some centres that won’t ask you and just carry on with the work.

I had an experience similar to this thread at the same dealership! (Engine flushed without asking)

https://www.team-bhp.com/forum/india...o-hyundai.html

Ideally, they shouldn’t charge or do work without asking you but, they do it and expect you to pay. For example, one of my friends petrol verna went in for. 30K service and the bill amount came to be 19K because of all kinds of add ons added by using the sign trick. He just asked for a dry cleaning and was charged for alot of miscellaneous items.

Whatever you do, always check what is written and then sign and take a photo. Service in India is pathetic. Also, a good idea is always to stick to the bare minimum service requirements recommended by the manufacturer. (Except or air and cabin filters). When it comes to car servicing, less is usually more!

I feel you should bring this to the notice of Hyundai Motors. Let them do an analysis. Engine failure all of a sudden is not common. Especially as the vehicle was serviced recently, any indication leading to such catastrophic failure should have been diagnosed. I suspect something amiss during the latest service. Even if not, you should try to leverage the situation of getting regular services done at ASC. This should come to your advantage.

Sorry, but the notion that you can check oil by rubbing it between fingers and looking at it etc, is just a myth when it comes to all modern lub oil Many, many mechanics practiced it but it is just not possible. perhaps fifty years ago on non multigrade mineral base oil.

You could say that if there is anything that could be felt, you are way, way, way passed the normal oil life.

The only way to check is to have it properly analysed in a lab with a gas chronograph and or similar techniques. There is no way you can tell what the status is of the various dopes. If you can feel metal it is already too late. What you want to see on the lab report are minute specific quantities and the permissible deviations tend to be quite small too. Way to small to see, feel or smell. If you can you have BIG problems!

In general if you stick to the manufactured recommended oil change intervals and stick to the manufactured recommended oil specification, no matter what the internet will tell you, but feeling, smelling old oil is really not relevant.

Jeroen

I know Jeroen, that is irrelevant in today's day and age, but 30 years ago, it was still practiced by the old school FNGs I used.

The point I was making was that earlier the mechanics used to look at the oil coming out and actually infer about the state of the engine based on the rule of thumb or whatever you want to call it.

Nobody in today's ASS will look at the oil to see if it contains any metal shavings or anything else, unless the customer complaints of abnormal behaviour from the vehicle. Many a times it is too late, but still can help avoid you stranded on the side of the road.

I am late to this discussion but nevertheless I stumbled upon this video. This man talks about how Engine oil flush can kill a perfectly fine, high mileage diesel engine by blocking the passages through which oil circulates inside. The Hyundai i20 shown in this video also had an abrupt engine failure while on the move and was serviced recently(Ditto your case). The head of the engine was running dry due to oil starvation and as a result, it seized up. Please check if the service center used engine oil flush.

https://youtu.be/HpHB-9BJCZ8

Moral of the story in this video is that if you have a diesel car, use engine oil flush every 20,000 kilometers and if you don't use it, no harm done. If your car has done even 40,000 kilometres, just make SURE that the service guys don't use it.

Metal clunking sound could be broken piston ring. No wonder they advised half engine change.

IMO, if timing chain had broken, engine would have lost power instantly but this was not happened.

AFAIK the Hyundai owners manual warns against towing auto transmission equipped cars at speeds greater than 20 kmph (or so) or for long distances.
This would probably cause transmission overheat due to high speed/distance involved and no heat dissipation because engine/radiator is non functional.

Found this from the ford endeavour thread.

Hi guys,

I finally got some pics and updates from Hyundai Davangare.

They told me its regular wear and tear and also one of the pistons did not get oil as one of the artery had failed.

I dont know what to make of the pics so I am sending attaching the pics here.


They have also given me a split of all the individual components for replacement. You would also see in the same sheet that instead of getting the individual components , its cheaper by approx. 15k to get the half engine assembly.

The thing I fail to understand is, how can a well maintained, less stressed, periodically serviced Hyundai fail like this.

What should I do ? Write to Hyundai and ask for further explanation and replacement ?

Kindly help.

The car had run 300 kms after service. I also suspect the same. It was perfect before and after service.

Thanks for the DM, I will speak to the service manager today and get an opinion.

I would under the same impression and just before the incident i was thoroughly impressed with the vehicle . Felt very fresh for a car which had done 1 lakh kms. We were just raving about how effecient also it was. Even the tyres we got it changed on 23rd Feb, 2020. PLanned to keep the car for another lakh of kms.

I am going to attach a copy of my previous service bill soon.

The car got Services on 17th Feb, 2021 and the incident happened on 26th Feb, 2020.

I would request inputs from everyone here.

Please find attached the bill:

I think you should write to Hyundai and seek an explanation of why this happened especially considering the fact that your car was a well-kept one.

In addition, Hyundai India shall also be able to provide you with a warranty for the work they are carrying out on the engine as it is a major critical engine repair.

If Hyundai India is responding to this negatively, then it will be a different story altogether and it will be a question mark to their integrity. Let our other fellow members who have more knowledge, comment on this topic and their expert observation on the photos posted.