[mvadg]

Originally Posted by sunilpthomas

ISSUE RESOLVED - THANKS TO TeamBHP

It would be nice to know what went wrong, and what was done to fix it.
I didn't want to say this earlier, but slushbox ATs would be under tremendous stress in Indian stop and go, bumper to bumper traffic. Many members on other AT threads have argued that the ATF does not require replacing before 100,000 miles (160k kms), but given that AT servicing and repair is unfamiliar territory for most A S S, it is cheaper to change the ATF frequently.
I am happy that Hyundai fixed the issue, but I don't know if manufacturers will oblige once a relatively larger number of AT equipped cars (sold after AT cars became popular) reach a certain threshold and their ATs begin to fail.

[Mail.atyagi]

Just for comparison, Toyota Innova 2.8AT transmission assembly prices are lower. I was fuming for many months over such high prices but reading the exorbitant prices of other manufacturers in this post, I feel Toyota is still not ripping me apart.
Transmission Assembly cost is Rs 4,72,834. Torque converter assembly cost is 81,014. Add 28% GST over this. The replacement was done around 10 days back.

How it happened is a long story which started with a bit of underbody scraping and took 3 months in the warranty vs insurance debate. In the end, Toyota came forward with goodwill gesture and absorbed a little more than 50% of the costs. The incident still set me back by 3 lakhs.

[Technic90]

Originally Posted by Mail.atyagi

Just for comparison, Toyota Innova 2.8AT transmission assembly prices are lower. I was fuming for many months over such high prices but reading the exorbitant prices of other manufacturers in this post, I feel Toyota is still not ripping me apart.
Transmission Assembly cost is Rs 4,72,834. Torque converter assembly cost is 81,014. Add 28% GST over this. The replacement was done around 10 days back.

How it happened is a long story which started with a bit of underbody scraping and took 3 months in the warranty vs insurance debate. In the end, Toyota came forward with goodwill gesture and absorbed a little more than 50% of the costs. The incident still set me back by 3 lakhs.

Can you please tell us what exactly happened with your Innova either on a new thread or Innova Crysta Official thread. It might help other Innova users in future. Thanks

[Mail.atyagi]

Originally Posted by Technic90

Can you please tell us what exactly happened with your Innova either on a new thread or Innova Crysta Official thread. It might help other Innova users in future. Thanks

The underbody got scraped by a pointed metal object which unfortunately hit exactly on the Automatic Transmission pan and seems like it removed the nut which led to transmission oil drainage. This led to the automatic transmission behaving erratically. The rpm surged abnormally during gearshifts and reverse gear wasn't engaging easily.

Toyota assessed the damages to be accidental in nature and hence warranty claim was rejected ( I had opted for 5 year, 1Lakh Km Extended warranty and it still had 9 months and 17K km left). Insurer assessed that the accident couldn't remove the nut and it could be loose/worn out and hence accidental claim was rejected. Upon escalations to top management, they also did a so-called forensic analysis through an independent expert flewn from Hyderabad who also validated their finding that the nut could not be removed from the impact. This went on for almost 2.5 months and I had made up my mind to go for legal case against both.


Eventually Toyota customer care team from HO Bengaluru flew to Delhi to meet me and suggested for a goodwill gesture which meant all 3 parties (Toyota, insurer, customer) would bear 1/3rd of repair cost. Insurer didn't came on board and insisted their stand is final.

Finally it was decided to share approx 50 % each by Toyota and myself to get th vehicle back on road. Initially Toyota assessed only transmission assembly to be replaced since it can't be repaired. However, during final repair work, they found some metal particles in torque converter assembly and replaced that as well. I didn't pay more than 50% of earlier assessed cost of approx 6 lakhs and rest Toyota adjusted between themselves and the dealer.

I am still contemplating filing a case against the insurer and waiting for a final closure from their side as someone from their side suggested they were having internal discussions on paying 1/3 of the costs.

Someone told me this is the first Crysta which has faced this particular problem( not sure though) hence I thought a separate post should not be required.

Originally Posted by Technic90

Can you please tell us what exactly happened with your Innova either on a new thread or Innova Crysta Official thread. It might help other Innova users in future. Thanks

I will post this in Innova Crysta official thread as well. Thanks!

[jeygani]

Originally Posted by sunilpthomas

ISSUE RESOLVED - THANKS TO TeamBHP

Fellow BHPians, I have happy news to update on this issue. The vehicle was delivered yesterday at home, and they didn't even charge me.

Good news, but they should have fixed it at the first instance of the issue getting reported and not dragged this long tarnishing their image in the process. Hope they learn their lesson!

Originally Posted by sunilpthomas

The ASC executive who came for the delivery wanted a letter stating that the vehicle was delivered in perfect condition, but my FiL refused to give a letter since we were not aware of what is the current condition of the car.

That is good decision, let the vehicle run smoothly without any trouble and then you can give that letter.

Let them send the required documents mentioning what work was done to fix the issue and whether that was under warranty repair/replacement.

[Somil07]

Bumping this thread 3 years later and after reading couple of horror stories I think an AMT transmission, although jerky, gets the job done and you won't have to break a bank if it fails.

[Sumedik]

Originally Posted by Somil07

Bumping this thread 3 years later and after reading couple of horror stories I think an AMT transmission, although jerky, gets the job done and you won't have to break a bank if it fails.

Good point. After reading these horror stories I have started to look at AMTs from your perspective. Those are REPAIRABLE.

Thankfully modern Maruti AMTs are not so jerky too !

Anybody has any other stories of Hyundai TCs failing?