[sahil.vwpolo]

Originally Posted by SolidusSnake

If anyone has email ids of higher ups in VW India, pls share, I am thinking of first writing a mail to VW before taking any drastic action

Try reaching out to the VW brand director through LinkedIn. You can also try to reach out to other contacts: tag them in your post, give a detailed description about your issue, and see if they can provide any solution on top of what you have tried.

I know at least seven Virtus owners very closely and drive three Virtus interchangeably; I agree mine has an ever-so-slight left pull. But the newer GT has no issues. I have a close experience with two GTs and one Highline; along with that, we have a friend group of over 20 Virtus owners across India.

I think it is possible that your particular car is faulty, so you should try to escalate through the right channels: try the LinkedIn way.

I recently drove from Delhi from Hyderabad and found the VW ASC in Gurgaon to be very helpful and cooperative.

[eLeKtRoN_93]

I think so you might be driving with mainly your right hand , try driving with both the hands on stable highways/expressways. Might be possible the streets you're currently driving would've been declined towards either side because it happened with me too while driving my ALTURAS G4 but later a long expressway drive made me realise it was not the car, it was the road. But if it is really a fault in the cars then it's a huge one. MQBA0-IN platform will have prove it's credibility among the masses.

[nidhinpr]

Originally Posted by SolidusSnake

I had posted a detailed thread regarding left pull issue with my Virtus. As detailed in that thread the ASC guys messed up the subframe by shifting it multiple times. Now after numerous visits to ASC, I have given up on the car and ASC ability to rectify the car, as the handling, steering feedback, high speed stability are all out of the place and getting worse after each visit to ASC. Instead of feeling and driving like a VW, car feels like a bad handling Hyundai of 30 years before. Like steering feels very heavy while turning left and very light while turning right, particularly at speed. At the last visit, technician from VW said he has calibrated steering angle sensor, but handling is all over the place. Now what shall I do, following options come to my mind:
1: Sell the car. I am so frustrated that I feel like selling the car and end this ordeal. However there is a loan on the car. So I believe I will have to foreclose the loan plus low resale of VW, therefore this option will involve huge loss plus I will have to arrange/ borrow money to foreclose the loan plus again invest money to get a new car as car is a necessity for me due to professional reasons.
2. Legal option. I am a lawyer myself, so cost is not a issue. But it will be a nuisance to devote the required time and attention, court visits etc. plus filing consumer complaint and then appeals etc by losing side will entail years before any potential relief so not practically feasible that much.
3. FNG, it is a brand new car and FNG messing up the subframe, sensors etc. don’t instil confidence in me and what effect it will have on car’s warranty.

Will appreciate fellow bhpians suggestions on way out

I can understand you must be really annoyed with the current condition, as this is not what someone who purchased a new car wants to experience especially after paying a premium. But, I came across the same problem after doing my 1st check around 1500Kms.

The most important thing is this is a fixable issue & I don't see any reason to sell the car, once you resolve the problem this is an amazing car to drive.

Talking about the solution I feel as per my experience If the problem does not after doing alignment then it defiantly with the tyre. Just tell the mechanic from ASS to do tyre rotation[just check Tyre Rotation Guide to understand it better], that's all the ASS mechanic from Navimumbai did to fix the issue.

After doing that I did a long trip from Mumbai to Kerala & completed 12000+ km till now, didn't face that issue ever after that at any speed. I hope this might help you and fix the car as soon as possible without taking any quick harsh decision for selling them.

Make sure to find a decent ASS or FNG who understand the situation better.

[zeng]

Originally Posted by SolidusSnake

Now what shall I do, following options come to my mind:
1: Sell the car. I am so frustrated that I feel like selling the car and end this ordeal. However there is a loan on the car. So I believe I will have to foreclose the loan plus low resale of VW, therefore this option will involve huge loss plus I will have to arrange/ borrow money to foreclose the loan plus again invest money to get a new car as car is a necessity for me due to professional reasons.
2. Legal option. I am a lawyer myself, so cost is not a issue. But it will be a nuisance to devote the required time and attention, court visits etc. plus filing consumer complaint and then appeals etc by losing side will entail years before any potential relief so not practically feasible that much.
3. FNG, it is a brand new car and FNG messing up the subframe, sensors etc. don’t instil confidence in me and what effect it will have on car’s warranty.

Will appreciate fellow bhpians suggestions on way out

My take, none of the above.

Re-visit the alignment facility (dated 11 Dec 2022) to readjust front left camber and front toes.

Test drive, and readjust if need be and repeat.

https://www.team-bhp.com/forum/techn...ml#post5503946 (VW Virtus: Stubborn left pull from the steering)

[07CR]

Originally Posted by Kosfactor

There are some things ASC cannot fix, alignment being one of them

I guess each service centre has a wheel alignment and tyre rotation facility. Atleast Ford, Honda and Kia do have ( personal experience).

[Kosfactor]

Originally Posted by 07CR

I guess each service centre has a wheel alignment and tyre rotation facility. Atleast Ford, Honda and Kia do have ( personal experience).

Its more of a display furniture than actual tool for alignment.

We are in a state of mind that when the car is in warranty everything is the ASC`s problem, while that works for many other things - Alignment is probably best done outside.

I have taken several brand new vehicles within a few days of delivery to the alignment shop, spent ~ 2000 Rs out of pocket to get it just right.

I doubt any of the mass produced vehicles can be aligned and test driven 3-4 times at the factory to get it right, ASC`s too cannot do beyond 1 or 2 test drives for the entire car during QC. It is only when customers escalate and make noise they actually take it outside and get the alignment corrected

[hserus]

Originally Posted by 07CR

I guess each service centre has a wheel alignment and tyre rotation facility. Atleast Ford, Honda and Kia do have ( personal experience).

Don't get it done using random alignment machines. Go to somewhere that has quality equipment such as Hunter, and experienced professionals. A screwed up alignment can certainly cause everything you described, as well as prematurely worn tyres. Or your driving without alignment or balancing can also cause it.

[rajivr1612]

Originally Posted by hserus

Don't get it done using random alignment machines. Go to somewhere that has quality equipment such as Hunter, and experienced professionals. A screwed up alignment can certainly cause everything you described, as well as prematurely worn tyres. Or your driving without alignment or balancing can also cause it.

Hi Suresh, from the qualities that you suggested above, which place in Chennai qualifies as one? I am in urgent need and I want to go to the best.

[hserus]

Originally Posted by rajivr1612

Hi Suresh, from the qualities that you suggested above, which place in Chennai qualifies as one? I am in urgent need and I want to go to the best.

Siremull Hirachand on mount road (next to the KTM dealership, you need to take a sharp left as it is on the corner of a small lane just after the bridge and you might drive past and miss it)

MRF Tyredrome in Cathedral Road, Adyar, Anna Nagar ..

Several good MRF T&S outlets eg Badmavathi Tyres in Perungudi

[Vijay T]

Hi!

I resonate with your problems dear Solidussnake. As many have suggested, please don't sell the new car. Problem is definitely solvable.

My experience of 10 year old XUV. I replaced front bushings & went for alignment. Even after proper alignment on hunter machine, my alignment expert (who is with a Tyre shop & not at ASS ) did one more thing after 1st test drive.
He swapped front tyres from left to right & right to left & took test drive.
Whoa, the problem resolved.

Hope your problem gets resolved soon.

Keep faith. Otherwise the car is elegant.

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Thanks.

[Traveler]

If it takes so much effort to get the alignment done, I would seriously consider selling it and moving on. I am going against the tide here buy honestly I would not retain the car.

Assuming you get it fixed somehow, What happens the next time you need to get it aligned, will you again go through so much of a hassle.

VW and Skoda cars are good only till they last (Which is not very much) once you start facing issues not even God can help.

I own a Polo GT and the fear of the DSG going kaput has never really left my mind. I have experienced terrible service and pathetic customer care from them.

Their technicians are just not trained to handle anything out of the ordinary and coupled with pathetic after sales service you are left barking up a tree.

[Born 2 Be Wild]

Originally Posted by SolidusSnake

If anyone has email ids of higher ups in VW India, pls share, I am thinking of first writing a mail to VW before taking any drastic action

Hi, i suggest first try all means available with VW to get the car fixed. Do not take the car to a fng if its in warranty. Start a paper trail with VW on the issue collate it all for a few months. If the car is still not fixed take them to consumer court, you can fight your case yourself. Yes the consumer court will take time. But you will get the desired results, my batchmate from CLC just won a case against BMW took almost 8 years but, BMW has been directed to refund the entire cost of car with interest! Justice will take time but it will be sweet.

Cheers

[doga]

The problem with most asc is that they are not able to diagnose and/or rectify most issues out of the ordinary. They mostly do regular service, some routine parts replacements etc, so haven't had their hands dirty doing 'real' stuff.
On a side note, I think it's a sad commentary on the legal system of this country when a lawyer has second thoughts taking a legal route! What chance does an 'aam aadmi' have in situations like these?

[Veloster76]

Dont sell the car , its a known issue with many cars . My Suggestion would be to go to a good alignment centre when ever you have lots of time .
As solving it may involve many experiments like tyre rotation /Swaps , Steering column check up, electronics associated with it .
Hope you will be out of issue soon

[Aditya94]

Coming from a family of lawyers myself. I do agree that it will take ages for a case to come to a closure. You could threaten them to take legal action and say that the cost of litigating this would far exceed the cost of repairs. If that doesn't work, send a legal notice to the dealer, VW India and against the MD of VW. This will bring in some attention to your issue and there is a high chance of the issue being sorted out at this level. If this doesn't work, file a case before the Consumer Court and simultaneously spread the world in social media. This would most likely sort the issue.
I would advice you against taking the car to FNG because that would be one ground for VW to state that your warranty has been voided since you have taken the car to an unauthorized technician.