[SolidusSnake]

I had posted a detailed thread regarding left pull issue with my Virtus. As detailed in that thread the ASC guys messed up the subframe by shifting it multiple times. Now after numerous visits to ASC, I have given up on the car and ASC ability to rectify the car, as the handling, steering feedback, high speed stability are all out of the place and getting worse after each visit to ASC. Instead of feeling and driving like a VW, car feels like a bad handling Hyundai of 30 years before. Like steering feels very heavy while turning left and very light while turning right, particularly at speed. At the last visit, technician from VW said he has calibrated steering angle sensor, but handling is all over the place. Now what shall I do, following options come to my mind:
1: Sell the car. I am so frustrated that I feel like selling the car and end this ordeal. However there is a loan on the car. So I believe I will have to foreclose the loan plus low resale of VW, therefore this option will involve huge loss plus I will have to arrange/ borrow money to foreclose the loan plus again invest money to get a new car as car is a necessity for me due to professional reasons.
2. Legal option. I am a lawyer myself, so cost is not a issue. But it will be a nuisance to devote the required time and attention, court visits etc. plus filing consumer complaint and then appeals etc by losing side will entail years before any potential relief so not practically feasible that much.
3. FNG, it is a brand new car and FNG messing up the subframe, sensors etc. don’t instil confidence in me and what effect it will have on car’s warranty.

Will appreciate fellow bhpians suggestions on way out

[Shreyans_Jain]

I see that you are based out of Delhi. Send the car over to Worlds of Service, Noida. You will find the contact details in the classifieds section. Let them have a look before you decide to get rid of the car.

What's the point of warranty if VW is doing nothing about it?

The legal approach will only prolong your suffering and heartache. If the car cannot be fixed to your satisfaction, best to sell it asap and move on. Every day of delay will mean more depreciation.

[Kosfactor]

Lets focus on solving the problem, sometimes things happen to the car that needs time and money to rectify and not rely on warranty, that's just the way these things are.

1. Take the vehicle to a good alignment shop, have them test drive the vehicle first and inspect the tyres
2. You need to ask them specifically if the tyres are worn in such a fashion that one or two of them may need replacement post fixing the alignment.
3. After the alignment shop test drives the vehicle, make sure you too test drive it in their presence.

There are some things ASC cannot fix, alignment being one of them, make sure you let them know that you need the problem fixed regardless of the cost and time it would take. A trustworthy shop is certainly needed to get this done.

[lsjey]

Originally Posted by Shreyans_Jain

I see that you are based out of Delhi. Send the car over to Worlds of Service, Noida. You will find the contact details in the classifieds section. Let them have a look before you decide to get rid of the car.

What's the point of warranty if VW is doing nothing about it?

The legal approach will only prolong your suffering and heartache. If the car cannot be fixed to your satisfaction, best to sell it asap and move on. Every day of delay will mean more depreciation.

+1 to this suggestion. Do not throw good money and time after bad. I tend to take such costs as tuition fees being paid to mother fate for teaching a valuable lesson.

My lessons:

1. Buy cars with very high reliability only. Ex: Toyota or Honda.
2. Never fall for what the heart is telling when buying a car.

Regards,
Lsjey

[SedateGuy]

Originally Posted by SolidusSnake

2. Legal option. I am a lawyer myself, so cost is not a issue. But it will be a nuisance to devote the required time and attention, court visits etc. plus filing consumer complaint and then appeals etc by losing side will entail years before any potential relief so not practically feasible that much.

Will appreciate fellow bhpians suggestions on way out

You are a lawyer. Take them to the cleaners in the court and media. The knowledge that nothing is going to happen to them emboldens then and makes them behave in this manner. At worst what will happen to them? Replace the car. Hit them with all your might for punitive damages. Until that starts happening all companies in all fields will continue to drag their feet.

If you as a lawyer can't do it who can?

[Turbohead]

Try going around and check it with reputed FNGs and see if they have any experience dealing with this. This might be your only shot. You really know the efforts that need to be taken for legal action so I'm not commenting on that. Regarding selling it, I'd suggest an FNG first.

In my experience, reputed FNGs go out of the way to satisfy their customers. Then you can go back to VW for regular service - only your suspension warranty will get void which is anyway only for 6 months/10k kms if I'm not wrong(please check your documents because the above was true for Vento etc).

[SideView]

Originally Posted by SolidusSnake

2. Legal option. I am a lawyer myself, so cost is not a issue. But it will be a nuisance to devote the required time and attention, court visits etc. plus filing consumer complaint and then appeals etc by losing side will entail years before any potential relief so not practically feasible that much.

Will appreciate fellow bhpians suggestions on way out

If a lawyer itself is saying this, lord save us mere mortals. Feel bad for any honest chap to get justice in this country. (Justice delayed in my eyes is justice denied)


Back to topic: Rather than deal with ASC, have you mailed VW higher ups and maybe get upper management involved. This could be a last option before taking any drastic/costly steps.

Clearly mention your issues and highlight that the issues are not rectified to your satisfaction. (Maybe take it to a different ASC if required). Either they do a test run and give a report that no issue or they resolve it.

[GTO]

Trust me, many new car owners are stuck with bigger problems . Solve the problem, don't change the car.

- Try another VW dealer whether in Delhi or the surrounding cities. Write to VW Corporate & customer service. I am also sending a link of your thread to some people at VW who I know.

- Go to an expert independent garage, pay him a premium and get your problem solved.

Always try your best to make things work out with your existing car, instead of dumping it for another one. A known devil can be better than an unknown angel.

[Newtown]

Originally Posted by GTO

Always try your best to make things work out with your existing car, instead of dumping it for another one. A known devil can be better than an unknown angel.

I could not agree more with this.

Originally Posted by SolidusSnake

1: Sell the car. I am so frustrated that I feel like selling the car and end this ordeal.

Please do not. Be calm and try to get this solved perhaps at another VW Service Center.

I also happen to have a Virtus that is driven by my father who is close to 80. Within the first 5 days realized that the driver's door unlock button was not functioning. Imagine the disappointment. But short lived.

At the time of the first inspection, I got it seen to. For hours they could not figure it out. Finally, I requested that they open the door panel and check the wiring. One of the wires in the driver's side wiring loom was broken. Got it fixed like new and all has been well since.

Have a positive attitude and get it attended to and enjoy the car.

[raptor_diwan]

I respectfully disagree that selling the car is the solution to a problem that is not related to the engine or being stranded on the road. Rather, I suggest taking it to a reputable FNG and alignment shop, as advised by others. As a lawyer, you know the importance of addressing issues head-on and finding a resolution. It may be helpful to escalate the issue to VW higher management through social media channels, while simultaneously attempting to resolve it with FNGs. This would demonstrate your commitment to finding a solution and setting a positive example for others.

[audioholic]

Is there a report of the wheel alignment done at a reputed center? If not please do it and post it here. It will help to understand the problem better and suggest a solution.

[steadfast]

Reach out to VW NCR East workshop in Sahibabad. They are a competent workshop and hopefully your problems will resolve.

[BrakeDancer]

Sorry to hear about your ordeal. I think others have already advised you on the best course of action here. It's a really unpleasant one that no one ought to be facing with their new cars. I think if rectification isn't an option then make sure you escalate this to the highest levels at Volkswagen India so that they know this stinks. I'd say sell the vehicle if this can't be rectified. No point sinking money into an already lost cause.

From one lawyer to another- do not hesitate to use the possibility of a consumer case as a stick, re the dealership or the manufacturer.

[SolidusSnake]

If anyone has email ids of higher ups in VW India, pls share, I am thinking of first writing a mail to VW before taking any drastic action

[Xtraterstial8]

Originally Posted by SolidusSnake

I had posted a detailed thread regarding left pull issue with my Virtus. As detailed in that thread the ASC guys messed up the subframe by shifting it multiple times. Now after numerous visits to ASC, I have given up on the car and ASC ability to rectify the car, as the handling, steering feedback, high speed stability are all out of the place and getting worse after each visit to ASC. Instead of feeling and driving like a VW, car feels like a bad handling Hyundai of 30 years before. Like steering feels very heavy while turning left and very light while turning right, particularly at speed. At the last visit, technician from VW said he has calibrated steering angle sensor, but handling is all over the place. Now what shall I do, following options come to my mind:
1: Sell the car. I am so frustrated that I feel like selling the car and end this ordeal. However there is a loan on the car. So I believe I will have to foreclose the loan plus low resale of VW, therefore this option will involve huge loss plus I will have to arrange/ borrow money to foreclose the loan plus again invest money to get a new car as car is a necessity for me due to professional reasons.
2. Legal option. I am a lawyer myself, so cost is not a issue. But it will be a nuisance to devote the required time and attention, court visits etc. plus filing consumer complaint and then appeals etc by losing side will entail years before any potential relief so not practically feasible that much.
3. FNG, it is a brand new car and FNG messing up the subframe, sensors etc. don’t instil confidence in me and what effect it will have on car’s warranty.

Will appreciate fellow bhpians suggestions on way out

I feel bad for whatever you have gone through as i myself was in that situation some time ago.

Speaking about the solution, i suggest you to visit a named MUKESH CHANDRA GOND who happen to be from NOIDA. As per his youtube channel i can tell he is one of the best mechanic you can find in your locality.

I suggest you to go through his youtube channel and pay a visit to his garage for a review/solution on your VW. I hope this will help you.