[Apachian_99]

A friend of mine had a very similar issue with his Jeep Compass Limited Plus Manual (Diesel).

The car was 2 months old and had covered 2700 km. Upon accelerating (irrespective of the gear), there would be a very loud and distinct noise.

The ASC did acknowledge the problem but did not lift a finger to solve it. The SA simply said “It’s a new vehicle. Drive it for some time and the noise will go away on its own. If it persists even after 5000km, then we’ll look into it.”

My friend took the car to an FNG after listening to the utter nonsense of the SA. The FNG took 3 days to work on the car and the car has been running trouble free since then. It’s been 1.5 years and apart from regular service no other work had to be done on his car.

The problem was identified with the balancer shaft and the FNG did a fantastic job with the repairs.

Ask your friend to get the car back from the ASC and get it repaired from a trusted FNG that specialises in 4x4 vehicles.

Hope this helps and I sincerely hope your friend gets his car back in perfect condition.
40L is in no way a small amount and such behaviour from Jeep is not acceptable.

Cheers !

[TChandraShekar]

Originally Posted by thirdmainroad

Posting on behalf of a very worried friend -

Ilango bought a Jeep Compass Model S (02) 4X4 2.0 AT from VTK Automobiles, Nungambakkam, Chennai paying an on road price of close to 40 L in July 2022 and was initially very happy with the car. In a few months, when the car had done less than 3,000 KM, Ilango started noticing a clanking sound every time he would accelerate when he was in 2nd, 3rd or 4th gear when the RPM was between 1500-2500. When he went back to the dealership - less than 3 months after purchasing the car, they hardly even acknowledged it even after Ilango showed the issue to to their mechanics and and service manager and said it was a minor issue and it would correct itself, and if it persisted, they would look into it when the car was brought in for service.

Bad to hear this. I am from Andhra. I had a very bad experience with VTK Jeep Service, Katupakkam. My 2021 Compass 4x4 AT refused to start on Tirumala Hills. I am with my family and I hope you can understand my very bad situation. Called Jeep RSA and they took my car to nearest jeep service which is in Katupakkam, Chennai. At first they told fuel pump and battery are faulty and said they will be replaced under warranty. After 4 days they informed me that my car is ready. I went to chennai by train to pickup my car and after reaching the service center I asked them to show the invoice of the parts that are replaced. But to my surprise only battery is there in it but not the fuel pump. After asking them they successfully convinced me by saying some parts that are under warranty may not be necessarily present in the invoice. Then I drove back to my home town which is 800km away and everything was fine. After 2 months myself and wife were distributing cards for a marriage by visiting relatives houses in my home town. This involves rapid starting and stopping the engine many times. Just then came the issue again and it refused to start once more. Again called RSA and this time they took my car to the same service center from where I initially bought the car.
It is Orange jeep, Vizag. The service manager listened to my entire story, went through service history and within 10 minutes he told me that VTK Service did not change the fuel pump but changed only the battery. He bought a new fuel pump installed it in 15 minutes and the engine rose to life again. I asked for the invoice and now the fuel pump is listed in it. I felt so disgusted by the way that Jeep, Katupakkam cheated me. I called them again gave them some piece of my mind, sent an email to jeep demanding an explanation that why Jeep and Jeep service, Katupakkam has decided to cheat me. I also told Jeep that I will make so much noise about this entire situation if I am not satisfied. After numerous calls and mails I received an apology mail from Jeep service, Katupakkam. Its been an year now and my car is doing very well as of now.
Some points-
1. Right from the first time the issue started I've been in touch with Jeep customer care through calls and email the entire time. In my case Jeep Customer care did a good job in following up with the service center.

2. Even now I did not understand why VTK jeep people decided to cheat me by not changing the fuel pump the very first time and then lie about it. I believe Jeep will pay them for the parts that are replaced under warranty.

VTK Jeep is full of cheaters and liars. Please do not trust them. I do not recommend VTK Jeep to fix your vehicle. In case you have no other choice please be very careful with them. Demand them that all the replaced parts be present in the invoice. Be in constant touch with Jeep customer care. Ask them why it is taking so long to fix your car. Take Care. Bye

[thirdmainroad]

Ilango has conceded defeat, tucked his tail and taken the car back. He was hoping that having the car sit at the dealership would invoke some response from Jeep. Repeated emails and calls did nothing. Jeep just didn’t give a damn. Ilango says he doesn’t have the wherewithal to keep following up with Jeep nor with the consumer courts. He’ll now sell the car and pass on the head ache to some hapless brother who is going to initially think he is getting the deal of a lifetime with the price Illango will quote / let the car go at.

If it was me, I’d have turned the dealerships world upside down by making sure I go there and scream in front of other customers, would have printed pamphlets and gotten them given to everyone who walked out of the showroom and the such. If you get aggressive and show no signs of backing down, people usually budge. But if you sit like a mouse and whimper, or go the ahimsa and non violent salt Sathyagraha and correspondence way, they know they can juice you!

[Driver4life]

Originally Posted by thirdmainroad

And on top of that, though the car has been in the dealership for over 3 months now, there is absolutely no resolution nor does Jeep seem to care.

Ilango is at his wits end that Jeep won't take up the issue. He also asks anyone here if they have faced a similar clank sound when gears are shifted.

https://www.Youtube.com/watch?v=j9RsrTheqf0

Ignore my childish username,i was in school when i registered as a bhpian..
Anyway,My April 2022 Compass,also Model S (02) 4X4 2.0 AT
,clocked 13000 kms hasn't yet shown any sort of trouble.
So far everything is good.
The Jeep dealership experience Ilango had is infuriating at the least.
It does seem like a prop shaft issue,but on Ilangos new vehicle,is ridiculous to even appear unless for a manufacturing defect .
I'm out of station at the moment.As soon as I get back this weekend, I'll lift up and check my prop shaft play to compare and let you know.
In the video,i assume the vehicle was in P when you did the clunking noise test?

[thirdmainroad]

Originally Posted by Driver4life

I'll lift up and check my prop shaft play to compare and let you know.
In the video,i assume the vehicle was in P when you did the clunking noise test?

I think your Nick is quite cool!

Thanks for willing to help out with a video! Yes, cad was in P!

[Driver4life]

So I've checked on mine..that prop shaft play and noise as in your video is normal.

https://youtube.com/watch?v=nP-0l3inqtk?feature=share

Most likely it's the universal joint as someone mentioned.
Here is a center bearing rubber damper play video too.

https://youtube.com/watch?v=Rxxj_8ZRwaA?feature=share

[WhiteKnight]

Originally Posted by thirdmainroad

Ilango has conceded defeat, tucked his tail and taken the car back. He was hoping that having the car sit at the dealership would invoke some response from Jeep. Repeated emails and calls did nothing. Jeep just didn’t give a damn. Ilango says he doesn’t have the wherewithal to keep following up with Jeep nor with the consumer courts.

Sorry to hear that. However, I still don't see on what grounds the car was left at the service centre. Did the owner get a service document? Almost all of the automobile dealers and service centres are using a manufacturer dictated, centralized software. So, if the vehicle is admitted, it is known to everyone and is bound to have a service level agreement. No dealer would be interested in keeping a vehicle in their yard occupying space and causing liability on further damage.

I agree, I do not carry any regards to the said service centre in the way they handled the issue. However, I don't see a big issue to begin with, either. Looks more like something that could have settled with 5 min chat.

Originally Posted by Driver4life

So I've checked on mine..that prop shaft play and noise as in your video is normal.
https://Youtube.com/watch?v=nP-0l3inqtk?feature=share

Thank you for taking the effort. I tend to agree that the sound in video is quite normal.

[thirdmainroad]

Originally Posted by Driver4life

So I've checked on mine..that prop shaft play and noise as in your video is normal.
https://Youtube.com/watch?v=nP-0l3inqtk?feature=share


Most likely it's the universal joint as someone mentioned.
Here is a center bearing rubber damper play video too.
https://Youtube.com/watch?v=Rxxj_8ZRwaA?feature=share

Thank you ever so much for the video and taking the time to do it!! Very very helpful indeed!!

[WhiteKnight]

Originally Posted by thirdmainroad

Thank you ever so much for the video and taking the time to do it!! Very very helpful indeed!!

Please answer to my earlier queries(s) as to on what grounds that car was accepted by the service centre for review and what exact communications happened between the parties.

If you had provided this earlier, we would have been able to assist the owner in resolving the issue. Even now, for a proper closure, it is important you spill the whole story, especially since you are squarely blaming the dealer and the Company.

[thirdmainroad]

Yes, the forum deserves a detailed explanation of what transpired. I’ll get all the documents and service records from Ilango - but will take 2 weeks as he is travelling right now!

[HappyWheels]

Originally Posted by Driver4life

So I've checked on mine..that prop shaft play and noise as in your video is normal.
https://Youtube.com/watch?v=nP-0l3inqtk?feature=share


Most likely it's the universal joint as someone mentioned.
Here is a center bearing rubber damper play video too.
https://Youtube.com/watch?v=Rxxj_8ZRwaA?feature=share

Honest question. - how does one term this much of play as normal?

[svsantosh]

Damn 31 References of Ilango and still no resolution!

This is what is expected from guys who think 'JEEP' is 'The JEEP' with 35+ greasing points and where Play IS needed else things will break and crack. Sigh, miss those old days in a Real JEEP.

Problem is not with Ilangos car, problem is with the brand to have 'no' resolution matrix for analyzing customer feedback and convert that to action. Its not that JEEP does not know what is causing the noise, they made it and jolly well know how to fix it. Issue is there is no noise created inside the system for someone to wake up and take action. Its like Art of Living "Calm and quiet" in there now.

You very well know how such organizations eternally become calm and quiet at the end. Two Americans have already packed bags and left for Good - Ford & Chevy.

Sorry Ilango, if only you had Trusted the Japs instead of the Yankees.

[Driver4life]

Originally Posted by HappyWheels

Honest question. - how does one term this much of play as normal?

As far as I've experienced,there will be some rotational play owing to the backlash setting for crown and pinion engagement..If there's zero lash,that'd bind the gears or break the teeth when in stress..
That said I've seen cars with lesser rotational play (in P)too-the reason why I checked on mine(which is running smooth and clunk free) to compare with Ilango's video..
I figure he was doing a rotational play too in his video.
Can a clunk be generated from too much backlash -yes.
But i'm not entirely certain that's the culprit in his case.
Need more analysis into it.
If i had the means,i would swap the prop shaft,check for clunk again.
If yes, problem could be in the diff or transfer case like a worn teeth/too much backlash.
If no,well then the UJ's were probably the villain.
I"ve replaced binded UJ's on a Toyota Unser automatic and got rid of the clunk..so ideal to start hit and trial with the simpler stuff, I'd say.