Re: How to test for a failed Engine Head Gasket Mayank, I saw rat droppings and chewed paper bits on the engine cover when I opened the bonnet before a wash, though I did not look at the vacuum hose or pipes. They showed the bitten pipes with tiny holes here and there. So they have replaced it (Rs 3000).
But here is the big one for today. I went to pick my car and I found it at the rear of the ASC, unwashed. I asked the CR Manager if he had spoken to the Service Manager about the gasket and its replacement under warranty. I met him and their replies were shockingly funny!
To quote them "gaskets or sealants (that's what they told me) are rubber and plastic components and hence do not come under warranty claims". The SM even said that they will not honour the warranty terms and asked me to escalate this issue to the GM or VW through an e-mail. They were falsely polite in saying that they exist for the customer and that they would be happy to forward the mail to the GM through their own mail id's. They even foretold that the GM or people from VW would also reject my claims, but they would put in a word to treat this as a special case for warranty consideration! Beat that!
So, I refused point blank to take delivery of my car, until they have sorted out the issue. I will be writing the the GM and VW as well, and if I get the foretold reply, then I will straight away, go for legal action. Please advise me about this issue as well.
I am posting a few pictures of the engine head and the oil leaks surrounding it. They have trickled down to the surrounding pipes as well. Also posting a pic of the replaced engine bedding.
P.S - The service bill is around Rs 20535, 13000 for service and 7000 for changing the engine bedding, brake pads and the vacuum pipes. |