Quote:
Originally Posted by jkdas Havent seen anyone doing it here be it a Tata product or a Merc!
@ TSK, nice one  |
@JKDas - You're wrong , I helped my friend get his Swift ZDI replaced through TBHP thread and otherwise too. Please check this thread , all i wanted to cehck was if there's someone who's got his safari replaced ( please don't take my words otherwise

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http://www.team-bhp.com/forum/techni...-replaced.html Quote:
Originally Posted by VM1 harishnayak - I absolutely sympathize with you. My car purchased in May 2012 has already gone through these in 3 months:
71 km (delivery) - No air from rear A/c vent & blower on foot direction. (Tata's definition of PDI?)
500 km - coolant hose burst, coolant completely drained and car stopped on road due to ECU cutoff; replaced under warranty.
<1000 km - I observed coolant leak again, checked at TASC
~ 3000 km - rubber beading under rear spoiler on roof just fell off somewhere on some road.
4500 km - battery light started glowing, alternator faulty! Vendor (Mico I believe) played around with it for 2 days and returned reporting fixed, problem reappeared within 1 km of driving! Sent to another Mico location and then fixed. Spent 3 days at TASC.
I have already started ignoring the rattles & squeaks taking them as "features" and chanting "all izz well ...". As someone had posted, the less they touch our cars the better, so I am learning to live with certain things.
Agreed all this is done under warranty - but so many issues so early, and spending so many days at TASC - only TATA quality can let this happen! 
So, I completely sympathize. |
I can understand

, I'm sure you read this letter that i wrote to TATA MD north india customer service head
Hi Mr Thusoo,
Hope this email finds you in good health. My brother Mr Anant Nayak spoke to you earlier in the day today discussing about the issues that we're facing with our Tata safari DL 14 CG 0700.
This has been my dream car since it was launched in 1998 and after buying multiple vehicles i finally bought the beast thinking that i would keep it/drive it/enjoy it for many years to come however unfortunately my dreams came crashing down when this car started giving me issues and also not too good responses from the service partner autolinks ( Vasant Kunj - Bawa potteries ).
Delivery
• Although the car was delivered to me on the decided date but i had to literally struggle with the guy to clean the car properly as it had grease marks and was dirty at multiple places..Instead of the advisor doing it i was the one who went into the nitigrities of it and got it done.
•
• I was not given the demo of how to change the tyre in case of a puncture , how does rear wiper work etc and had to ask for a separate demo at home ( which happened after i insisted post delivery )
•
• I was not given the manual/service book etc for which i had to follow up multiple times and was then delivered to my place
1st Service
• A simple service of just washng and check up took my time up from 10:00 am till 7:30 pm and again i had to struggle my way into looking into the nitigrities of getting everything done..especially post washing there are grease marks etc everywhere and when you ask them to clean it they show a indifferent behaviour which pisses off the customer but since it's your car so you have to bear it and get the work done.
• The surveys are filled in a pushy manner - I was kind of forced to give atleast some good marks basis personal rapport which i've stopped doing now
2nd Service - NIGHTMARE is the word that comes to my mind
• Gave my car for 2nd Service 5 weeks back ( dont remember the date but can provide on request ) and again had to struggle till the evening to get it back and the same issue of them not cleaning it properly and me standing there and doing certain things myself cos i wanted it spic and span
• 2 Days after the 2nd service the oil started leaking and the AC water started coming into the cabin ( Drivers seat side ). I called up Autolinks and they said please dont bring it on saturday as we are already full etc ( imagine the oil leaking and water coming inside the cabin and this response on top of it..SHOULD I HAVE WAITED FOR ALL THE OIL TO DRAIN OUT/ENGINE TO CEASE BEFORE THEY COULD FIX AN APPOINTMENT?? - Anyways i pushed my way through and went there on saturday. The car was inspected and they fixed the oil leaking issue however again told me that AC issue is a big one and you'll have to come on a weekday..besides me requesting multiple times i was pushed to come during weekday to get it fixed
• Since i could not manage on a weekday so i booked the appointment for next saturday ( was also getting SMOG from the AC vents and no cooling too ) ..After i went on saturday they said that it's a BIG task and that i'll have to leave the car till monday EOD since Sunday they were closed. I followed up on Monday and they said that ISKA DASHBOARD KHUL KE SAB THEEK HOGA and that it would take 1 more day..I said OK ( as if i had a choice ) and finally got the car back on Tuesday around 5:00 pm
• All looked fine untill i switched on the lights at night and everything went dark in the car ( No cabin light , no cluster light , no back red and reverse lights were working ) - I thanked my stars as atleast the Headlights were working.
• I called up Aneesh ( autolink advisor ) again and told him that this time it would be impossible for me to come personally so please get the car picked from my house and drop it back after fixing this issue
• SO 3rd CONSECUTIVE SATURDAY/MONDAY ( dont remember ) after 2nd service my car again went to the service station and the light issue got fixed
• After driving the car for couple of days this time the rear wiper/rear water booster stopped working and this time the water started leaking from co-drivers side and reached till the back seat :(
• I again called up Aneesh yesterday and he asked me to book a fix up again and when i called autolinks booking they told me that they were booked on monday 27th Aug and the entire week and that i need to speak to their manager Mr Rupesh Pathak if i had to get things fixed.
• I called up Mr Rupesh Pathak and requested him for the same and he asked me in turn to call up Aneesh and tell him that he has approved it ( he could have very well done it himself - ISNT IT?? )
• I called up Aneesh and told him that i needed someone to pick the car/get the issues fixed & drop it back on Monday and then he finally spoke to that booking department with me online and finally it's fixed for Monday ( Luckily i have 2 more cars so i can manage but what if i did not have?? )
I'm SO FURIOUS/AGITATED and FRUSTRATED right now and don't know what to do. Imagine buying a 9 lac + vehicle and it spends half it's time in the garage and rest of the time the owner ( ME ) has to plan 1 day of every weekend for the car.
I'm sure that you'll look into my matter seriously and compensate me accordingly for the tough times that i'm going through and might go through if things don't work out well.
Looking forward for a favourable response from one of the Top TATA MOTORS MD that i'm writing to.
Regards
Harish Nayak
9811427780