Some quality niggles & Issues in Fiat Punto

Concorde · 7th April 2012, 13:17

I have been looking for suspension parts for almost a year now for my Punto. It was under warranty then. Have contacted all 3 authorized service centers - Lexus, RD and KB. Each time the car was taken in for repairing with the parts being unavailable. Don't understand why when I clearly told them that suspension is the reason the car is being given for maintenance. Have written to Fiat India thrice but haven't got any response from them. The shockers are dead, which I feel is putting a lot of strain on the car. Can anybody help with this - an e-mail or a phone number which can help me in procuring the necessary parts quickly or any other way to go about it. I am clueless.

headers · 7th April 2012, 18:36

Quote:

Originally Posted by Concorde

I have been looking for suspension parts for almost a year now for my Punto. It was under warranty then. Have contacted all 3 authorized service centers - Lexus, RD and KB. Each time the car was taken in for repairing with the parts being unavailable. Don't understand why when I clearly told them that suspension is the reason the car is being given for maintenance. Have written to Fiat India thrice but haven't got any response from them. The shockers are dead, which I feel is putting a lot of strain on the car. Can anybody help with this - an e-mail or a phone number which can help me in procuring the necessary parts quickly or any other way to go about it. I am clueless.

Search the forum - You will get the email of all the big wigs who will respond in emails!!

arishi1 · 8th April 2012, 07:46

Quote:

Originally Posted by Concorde

I have been looking for suspension parts for almost a year now for my Punto. It was under warranty then. Have contacted all 3 authorized service centers - Lexus, RD and KB. Each time the car was taken in for repairing with the parts being unavailable. Don't understand why when I clearly told them that suspension is the reason the car is being given for maintenance. Have written to Fiat India thrice but haven't got any response from them. The shockers are dead, which I feel is putting a lot of strain on the car. Can anybody help with this - an e-mail or a phone number which can help me in procuring the necessary parts quickly or any other way to go about it. I am clueless.

PM me your email ID. I will send you the Contact details.

Concorde · 8th April 2012, 10:30

Thank you guys! Found the details. Will update once I hear something from them. Have been following team-bhp since forever but just too lazy to post or look up for help even though I know it is the best place for any assistance. Old habits!!

milestogo · 8th April 2012, 15:22

Quote:

Off late I am hearing dull grinding noise when turning the steering.
Like "stretched metal springs getting plucked" kind of sound.
Any ideas?

@downldtolive - I have the same issue with mine. How did you get your problem resolved? Did you have to change strut pads ?

Concorde · 10th April 2012, 11:02

Quote:

Originally Posted by arishi1

PM me your email ID. I will send you the Contact details.

Haven't heard from them yet. PM feature isn't active on my profile. Is there any other way you can send in help?

.sushilkumar · 10th April 2012, 12:34

Quote:

Originally Posted by Concorde

Haven't heard from them yet. PM feature isn't active on my profile. Is there any other way you can send in help?

Have send you few details via Mail. kindly check. let me know in case they don;t respond for 3 -4 days . will let you know the next level.

download2live · 10th April 2012, 12:58

Quote:

Originally Posted by milestogo

@downldtolive - I have the same issue with mine. How did you get your problem resolved? Did you have to change strut pads ?

Yes, the strut pads(?) got changed. Done under warranty. I will post the exact name of the part changed. It was done for both the front wheels.

I was lazy to take the car for 2nd servicing after 2 year period was over. Late by a week. That meant that I was supposed to pay for these (around 5K) as warranty was declared to be over.

However I had that Rs 1 extended warranty which they were giving 2 years ago. That covered it.

I recommend every prospective car buyer to go for extended warranty.

milestogo · 10th April 2012, 20:47

Quote:

Originally Posted by download2live

Yes, the strut pads(?) got changed. Done under warranty. I will post the exact name of the part changed. It was done for both the front wheels.

I was lazy to take the car for 2nd servicing after 2 year period was over. Late by a week. That meant that I was supposed to pay for these (around 5K) as warranty was declared to be over.

However I had that Rs 1 extended warranty which they were giving 2 years ago. That covered it.

I recommend every prospective car buyer to go for extended warranty.

Thanks for that. Could you please post the part numbers you changed. I plan on taking my car for this on friday. My 2 years are up- but i have extended warranty.

nkapoor777 · 11th April 2012, 16:26

Quote:

Originally Posted by download2live

Yes, the strut pads(?) got changed. Done under warranty. I will post the exact name of the part changed. It was done for both the front wheels.

I was lazy to take the car for 2nd servicing after 2 year period was over. Late by a week. That meant that I was supposed to pay for these (around 5K) as warranty was declared to be over.

However I had that Rs 1 extended warranty which they were giving 2 years ago. That covered it.

I recommend every prospective car buyer to go for extended warranty.

Yeah the extended warranty covers the suspension parts but it is conditional and is valid till 35k kms are completed. Read the extended warranty booklet.

arishi1 · 14th April 2012, 11:19

Quote:

Originally Posted by Concorde

Haven't heard from them yet. PM feature isn't active on my profile. Is there any other way you can send in help?

sorry, I say your quote just now. Were you able to get your issue resolved?

else drop me an email at arvind dot rishi at yahoo dot in. Will send you the details.

raj_5004 · 14th April 2012, 11:42

Just now noticed that the rear left door of my Punto does not lock/unlock while remote/central locking my car.

FIAT !!!

Concorde · 15th April 2012, 04:24

Quote:

Originally Posted by headers

Search the forum - You will get the email of all the big wigs who will respond in emails!!

Sent an e-mail to fiat but was of no use. I doubt if they have the parts at all. This is the 3rd time I am placing the order for the same parts, each time from a different dealer and over a period of 6 months.

Quote:

Originally Posted by arishi1

sorry, I say your quote just now. Were you able to get your issue resolved?

else drop me an email at arvind dot rishi at yahoo dot in. Will send you the details.

Will do that. Thanks a ton.

download2live · 15th April 2012, 07:49

Quote:

Originally Posted by raj_5004

Just now noticed that the rear left door of my Punto does not lock/unlock while remote/central locking my car.

FIAT !!!

Had happened once to me also. Rear right door. Take it to the service centre. Most probably it will be some cable loose which they will tighten. Else they will change the unit as they did for me.

raj_5004 · 19th April 2012, 10:40

Quote:

Originally Posted by raj_5004

Just now noticed that the rear left door of my Punto does not lock/unlock while remote/central locking my car.

FIAT !!!

The issue has been solved. It was a loose coupler. It was under warranty and hence the bill amount was zero.

BUT, Fortune Motors has started charging Rs. 120/- for job card entry! That's a little hard to digest. My car is in warranty and it has an issue. So, ideally I should not be paying anything for it. It is their responsibility to make the job card, why should I pay for it?

Interestingly, on the job card, they write "Consumables = Rs. 120/-"!!! When I asked what consumables are being used for my car, they admitted that it is actually job card entry fees. This clearly indicates that it is malpractice, else why would they write 'consumables'? I dint make a big issue out of it as these guys are in very good terms with me & gives me excellent service & I did not want to fight with them for 120 bucks.

7th April 2012, 13:17	#316
Concorde BHPian Join Date: Jul 2010 Location: BLR \| CCU Posts: 65 Thanked: 24 Times	Re: Some quality niggles & Issues in Fiat Punto I have been looking for suspension parts for almost a year now for my Punto. It was under warranty then. Have contacted all 3 authorized service centers - Lexus, RD and KB. Each time the car was taken in for repairing with the parts being unavailable. Don't understand why when I clearly told them that suspension is the reason the car is being given for maintenance. Have written to Fiat India thrice but haven't got any response from them. The shockers are dead, which I feel is putting a lot of strain on the car. Can anybody help with this - an e-mail or a phone number which can help me in procuring the necessary parts quickly or any other way to go about it. I am clueless.
	() Thanks

8th April 2012, 10:30	#319
Concorde BHPian Join Date: Jul 2010 Location: BLR \| CCU Posts: 65 Thanked: 24 Times	Re: Some quality niggles & Issues in Fiat Punto Thank you guys! Found the details. Will update once I hear something from them. Have been following team-bhp since forever but just too lazy to post or look up for help even though I know it is the best place for any assistance. Old habits!!
	() Thanks

14th April 2012, 11:42	#327
raj_5004 Senior - BHPian Join Date: Jan 2008 Location: Dubai/Mumbai Posts: 5,238 Thanked: 3,168 Times	Re: Some quality niggles & Issues in Fiat Punto Just now noticed that the rear left door of my Punto does not lock/unlock while remote/central locking my car. FIAT !!!
	() Thanks