Uneven panel gaps on Hyundai i20. Should I take delivery?

Ajaybiz · 28th August 2009, 14:18

Contact Hyundai, My Bro did it for some service related issue and they are super fast, escalate the matter immediatly.

McLaren Rulez · 28th August 2009, 18:22

I think you really should contact Hyundai at the higher levels. Forget the dealer, they are not going to cooperate. Go direct to Hyundai and if what we know of them is true, they'll respond so fast the dealer won't know what hit him.

AbhiJ · 28th August 2009, 18:44

Get your money back, in full, and send a detailed email with reference to this thread to Hyundai.

FlyingSpur · 28th August 2009, 19:18

Relief !! Finally I have internet access and can look up your replies regularly. I'm going to get the booking amount in full refunded to me and I'm going to go to another dealer to order my car. The attitude of the senior employee at the dealership was so rude, she was literally trying to tell me to take my money and take a walk. As of now my priority is my money, followed by ordering my new car. Once that is done, I will let Hyundai know of this incident in detail.

Keep you guys updated about the matter regularly.

Dippy · 28th August 2009, 19:49

Quote:

Originally Posted by flyingspur

Relief !! Finally I have internet access and can look up your replies regularly. I'm going to get the booking amount in full refunded to me and I'm going to go to another dealer to order my car. The attitude of the senior employee at the dealership was so rude, she was literally trying to tell me to take my money and take a walk. As of now my priority is my money, followed by ordering my new car. Once that is done, I will let Hyundai know of this incident in detail.

Keep you guys updated about the matter regularly.

Its good to know that you are getting your money back. Once that it done take the whole matter up with Hyundai with minute details and be sure to send them a link to this thread as well. I had heard some horror stories of Shreenath so I guess they are true.

Good luck with the automatic.

rranjith_kum · 3rd September 2009, 17:47

What happened ? Have you got the money. I have been reading for a long time and I waiting for progress from your side. I m very curious. Narrate your encounter with that rude senior women.

I would really suggest you to take this subject to the Hyundai. As a hyundaian I would love to see their response. Moreover not everyone complaints to the company this is what really favors these rude dealers.

FlyingSpur · 3rd September 2009, 18:20

I was waiting for their response before posting, but since you've asked anyway.

Haven't taken the refund yet. My dad was quite disgusted with the way we were spoken to and treated, and was in no hurry to take that refund just yet. A complaint letter has been sent to Shreenath as well as Hyundai India, and I've already got a call and sms from Hyundai but nothing yet on the part of the dealer. Another one will go soon, if they think they're going to waste a week of my time and get away with it.

rranjith_kum · 3rd September 2009, 18:33

Quote:

Originally Posted by flyingspur

.... if they think they're going to waste a week of my time and get away with it.

Yeah you could have very well booked the car with another dealer and maybe even got it !

rkbharat · 3rd September 2009, 19:07

very pain full, these dealers will never the learn the concept of customer care.

FlyingSpur · 4th September 2009, 05:04

Quote:

Originally Posted by rkbharat

very pain full, these dealers will never the learn the concept of customer care.

True. The equivalent of [i]take your money and get lost attitude on the phone was totally uncalled for.

supercars · 4th September 2009, 05:45

My advice is simple.

Take back your money first and complaint later. You may not get your full money back.

I will also advise you not to go for another i20. Look at different options.
She had a point. This tells you only one thing that the Quality of i20 is not very high. There is no proper checkup of the vehicle before leaving the factory.

btw Panel Gaps are the Norm in all vehicles nowadays. A Glaring example is the Mahindra Scorpio.

FlyingSpur · 4th September 2009, 06:18

Quote:

Originally Posted by supercars

Take back your money first and complaint later. You may not get your full money back.

My opinion too. My dad's view differs.

Quote:

I will also advise you not to go for another i20. Look at different options.

The i20's a fantastic car with fantastic quality. The particular car I was allotted was fishy. I wouldn't be too hasty by blaming Hyundai for this. The car seems repainted and something might have happened on the dealer's end too. If you've followed the thread there was a delay in bringing the car for my inspection. I suspect the delay might have been due to a cover-up job. Almost every other car in the dealer's premises was flawless.

Quote:

btw Panel Gaps are the Norm in all vehicles nowadays. A Glaring example is the Mahindra Scorpio.

I meant uneven panel gaps. And I'm not willing to accept them.

Hemanth · 4th September 2009, 09:39

Quote:

Originally Posted by AbhiJ

Actually, i wouldnt be concerned about the gaps in the corners of the bumpers... but the bumper/panel seems to be repainted!!

In portions pointed out below, there appears to be dried paint in between the bumper and panel!!
Attachment 180658

I totally agree with AbhiJ. This has been repainted and the remnants of the paint can be seen.

ashthedivx · 4th September 2009, 09:46

Do not drop out i20, it's certainly a fantastic car.

You can trick out by paying a small advace to another dealership as well, who-so-ever brings car earlier and up to your satisfaction will get the deal.

AbhiJ · 4th September 2009, 19:59

Quote:

Originally Posted by supercars

I will also advise you not to go for another i20. the Quality of i20 is not very high.

You speaking out of your experience? or just guessing??

Dude... the i20 is one of the BEST made cars in its price bracket today. I would strongly advise you to test drive one.

The i20 which the OP came across being the exception, but I think thats more to do with the dealer, not the manufacturer.

28th August 2009, 14:18	#31
Ajaybiz BANNED Join Date: Nov 2004 Location: Bangalore Posts: 1,440 Thanked: 321 Times View My Garage	Contact Hyundai, My Bro did it for some service related issue and they are super fast, escalate the matter immediatly.
	() Thanks

28th August 2009, 18:22	#32
McLaren Rulez Senior - BHPian Join Date: Dec 2007 Location: Mysore Posts: 3,465 Thanked: 5,535 Times	I think you really should contact Hyundai at the higher levels. Forget the dealer, they are not going to cooperate. Go direct to Hyundai and if what we know of them is true, they'll respond so fast the dealer won't know what hit him. Last edited by McLaren Rulez : 28th August 2009 at 18:23.
	() Thanks

28th August 2009, 18:44	#33
AbhiJ Senior - BHPian Join Date: Jun 2008 Location: Kolkata Posts: 1,498 Thanked: 1,257 Times	Get your money back, in full, and send a detailed email with reference to this thread to Hyundai.
	() Thanks

28th August 2009, 19:18	#34
FlyingSpur Senior - BHPian Join Date: Dec 2007 Location: Bay Area, CA Posts: 3,936 Thanked: 1,449 Times View My Garage	Relief !! Finally I have internet access and can look up your replies regularly. I'm going to get the booking amount in full refunded to me and I'm going to go to another dealer to order my car. The attitude of the senior employee at the dealership was so rude, she was literally trying to tell me to take my money and take a walk. As of now my priority is my money, followed by ordering my new car. Once that is done, I will let Hyundai know of this incident in detail. Keep you guys updated about the matter regularly.
	() Thanks

3rd September 2009, 17:47	#36
rranjith_kum BHPian Join Date: Aug 2006 Location: Coimbatore/ Aachen Posts: 692 Thanked: 21 Times View My Garage	What happened ? Have you got the money. I have been reading for a long time and I waiting for progress from your side. I m very curious. Narrate your encounter with that rude senior women. I would really suggest you to take this subject to the Hyundai. As a hyundaian I would love to see their response. Moreover not everyone complaints to the company this is what really favors these rude dealers.
	() Thanks

3rd September 2009, 18:20	#37
FlyingSpur Senior - BHPian Join Date: Dec 2007 Location: Bay Area, CA Posts: 3,936 Thanked: 1,449 Times View My Garage	I was waiting for their response before posting, but since you've asked anyway. Haven't taken the refund yet. My dad was quite disgusted with the way we were spoken to and treated, and was in no hurry to take that refund just yet. A complaint letter has been sent to Shreenath as well as Hyundai India, and I've already got a call and sms from Hyundai but nothing yet on the part of the dealer. Another one will go soon, if they think they're going to waste a week of my time and get away with it.
	() Thanks

3rd September 2009, 19:07	#39
rkbharat Senior - BHPian Join Date: Sep 2006 Location: Gurgaon/New Delhi Posts: 1,603 Thanked: 724 Times View My Garage	very pain full, these dealers will never the learn the concept of customer care.
	() Thanks

4th September 2009, 05:45	#41
supercars BHPian Join Date: Sep 2007 Location: Bombay Posts: 495 Thanked: 42 Times	My advice is simple. Take back your money first and complaint later. You may not get your full money back. I will also advise you not to go for another i20. Look at different options. She had a point. This tells you only one thing that the Quality of i20 is not very high. There is no proper checkup of the vehicle before leaving the factory. btw Panel Gaps are the Norm in all vehicles nowadays. A Glaring example is the Mahindra Scorpio.
	() Thanks

4th September 2009, 09:46	#44
ashthedivx Senior - BHPian Join Date: Feb 2007 Location: Delhi Posts: 1,359 Thanked: 24 Times	Do not drop out i20, it's certainly a fantastic car. You can trick out by paying a small advace to another dealership as well, who-so-ever brings car earlier and up to your satisfaction will get the deal.
	() Thanks