I came across a fellow travel & auto enthusiast whose sister bought a Hyundai i20 recently. They decided to go for the Teflon coating that was offered & paid for it at the time of purchase & were told it'd be done during 1st service.
Yesterday was the first service and this is what he had to say :
Quote:
So today was the first service of my sister's i20 purchased from Modi Hyundai, Thane.
The service appointment was taken at Modi Hyundai service centre, opposite Oswal Park, Thane.
While purchasing the car we had opted for an additional package of underbody anti rust coating, Engine coating and "Teflon" coating which was decided to be done on the first service at the service centre. I was always skeptical about this as teflon is a registered product of Dupont which has been discontinued and I have also read many people passing off other paint protectors/wax/polish as teflon. Still I thought that there might be some direct tie up with companies so I went ahead with it.
Now during the service, the usual free service stuff was done and when it came to washing. They applied diesel all over the body. Now i understand that diesel is used to loosen up the grime but applying it on the whole car?? I still said nothing as it was an extremely thin coat and was coming off very easily.
Then after the wash, the car was moved to other area for engine and underbody anti rust coating.
The underbody anti rust coating (as with any spray-ons) left yellowish particles on the car. I was told that before the "teflon" coating, car will be washed again to remove those particles. Again diesel was applied(this time - a lot) and it had loosened those particles forming a yellowish tint. Even after repeated washes with foam as well, it wasn't removed completely. I was told that the polishing with the rubbing compound before "teflon" coating would remove this.
Meanwhile I insisted to see what company "teflon" solution was used. First the service advisor blatantly refused saying they weren't allowed to disclose the materials, then upon insisting more that "I would not allow the work to proceed unless I get to see the authentic teflon liquid", they agreed to show me the materials.
And my skepticism was confirmed as they were just using a rubbing compound, paint protector and polish, and a wax.  
Obviously I refused the ongoing work as I had clearly paid for the "teflon coating". They started explaining me that "shine aajaega wahi chahie na apko", Not that misinformed as I was, I argued that this is not teflon coating but instead polishing and waxing. They later accepted but again started explaining that this is the same thing and thats what they do.
I strongly objected and asked the service advisor to stop the job card processing till I take this issue up with the Modi Hyundai dealer as this was clearly not what I had paid for. I have the equipment & the materials, if I wanted waxing and polishing I would have done it myself.
The service advisor came back saying the job card was already closed! What the h*ll! The work isn't even completed how can the job card be closed? This was complete anarchy! This was followed by another argument after which they agreed to re open the job card if the sales executive says so.
I am going to visit the dealership tomorrow and bring along with me the sales executive of my car.
Kindly advise what should i do. Attached are the work order and the closed job card and the materials they used as "teflon"  
I was sold something else on the name of something else.
And the job card was closed even before the job was completed
Kindly advise on where should i escalate this matter to.
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Ofcourse as he seeks advice on whom he can escalate the matter to, it'd be great if we discuss how such matters could be dealt with.
My point is to look at the larger issue : Its 2014, by now all this has been well documented all over the internet, yet even well informed people who've researched things are being brazenly cheated. Imagine the situation for the less or non-connected!
Such instances of blatant cheating are merely escalated and considered as resolved after a refund. The parent company usually washes its hands off expressing 'regret', saying they're not connected with other such issues of the dealership.
I've nothing against Hyundai. But if even reputed brands like Hyundai, after learning of such brazen cheating by its dealer, still continues to without penalising them, then what kind of brand has Hyundai reduced itself to? One that doesn't stand for its customers?
Anyway, its important to also look at the larger issue on how many auto-dealerships take us for granted & manage to cheat people despite knowing that the related information is often discussed & easily available on the internet. They've no fear that they could be caught red handed! Also to introspect that, Consumer Protection Laws aside, are we excessively liberal when it comes to automotive products?
When something available for Rs.400-/ is misrepresented and sold to us for 3,500, what most of us do is, escalate the issue to parent brand, collect back our money & be done with it. We don't report it to legal authorities or pursue it further. This makes it quite convenient for dealers to cheat unsuspecting customers & simply pay-back money to the select few informed ones who make a noise!
If such practices become a culture, it could bite us consumers real bad some day. We've all seen how improperly fitted after-market accessories can cause serious damage to cars & even cause fires!
All in all, the purpose of this thread is mainly to urge people not to take it lying down & explore solutions in the larger view for preventing such incidents so we don't end up paying a regretfully high price in future.
Whatsay?
Mods : Please attach this thread to any existing thread where the same issues are being discussed.